ComplaintsforApproved Science LLC
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a package from the address of this business AND was charged over $215. I did NOT SUBSCRIBE! I want my money back and to unsubscribe! When talking to someone for help, they say they have nothing!What????SCAMBusiness response
10/03/2023
Hi ******,
I see there has been some confusion.
I have looked into this for you and the last order we have in our system (under your name and under the email we have on file) is from January 12, 2022 in the amount of $41.23. There are no additional orders on file under this name and email.
Furthermore, we are "Approved Science," the image of the product that you provided here is not our product. The bottle you received is not our brand.
(see attached image)You can see all of our products on our website.
********************************************
I am sorry for the confusion this caused. Please check your bank statement for the company name of the product you ordered from or a confirmation email.
Sincerely,
Approved Science **************** TeamInitial Complaint
08/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 5/16/2023 I ordered a supplement from Approved Science called Nervprin which was supposedly used to treat neuropathy. Order #ASASNV4460743. Three bottles which was a cost over $100. They had a money back guarantee so I felt safe ordering. Unfortunately when I took the supplement it made me ill and I threw up every time I took the supplement. I have contacted Approved Science several times asking for a refund and I cannot even get a response. All I want is for them to honor the money back guarantee and refund my money.Business response
08/29/2023
Hi,
I am sorry for the frustration and confusion this has caused.
As per our refund policy, we are always happy to honor our money back guarantee.
I have reviewed this case and I see that we replied to your request for a refund on August 5, August 8, and August 16. We had asked for information regarding which return option you would like to move forward with as there are 3 options. The options are provided to make the process easier and more convenient for you. Please see our refund policy on our website.
We will be reaching out to you via phone so we might move this forward and process your refund.
Warm regards,
Approved Science **************** Team
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.