Additional Information for US GO Goal Cabinet, Inc.

• ROC Cabinetry

• Mr. Ellis Zheng, Owner
• Ms. Evonne Chen, Operations Manager

Principal

• Mr. Ellis Zheng, Owner

Customer Contact

• Ms. Vivian Jin, Assistant Executive Director

• AL
• FL
• GA
• NC
• SC
• TN

• Cash
• Check
• Credit Card
• Debit Card
• Wire Transfer
• ACH
• American Express
• Discover
• MasterCard
• Visa

• ROC Return Policy

  Regular Return

  If a customer is unsatisfied with the product in any way, ROC accepts returns under the followingguidelines:

  • All returns will need to be authorized by ROC Cabinetry before shipment. For authorization,please send an email request to [email protected].

  • For all personal returns/exchanges, our warehouse inspector will check the return items andsubmit the return/exchange form to the ROC office for any qualified returns/exchanges.

  • ROC Cabinetry must receive returns within 30 days from the date of purchase.• A restocking charge (details refer to restocking fee policy) and freight charges will be incurredand are the customers’ responsibility. All items must be in original carton, unused and resaleable condition.

  • The customer is responsible for setting up all return shipments.• Any returned product, which is deemed unsellable, will not receive a credit.

  • Returns cannot be made after the customer has modified or installed the product.

  • ROC Cabinetry will not process any returns if the product returned is missing orincomplete/damaged from the original shipment.

  Restocking Fees

  **Un-opened flat-pack**

  • There will be a 15% handling/restocking charge for items that are returned/exchanged in theoriginal package within 30 days.

  • There will be 50% handling/restocking charges for items that are returned/exchanged in theoriginal package after 30 days.

  **Opened flat-pack**

  • NO RETURNS ON OPENED BOX

  **Assembled Cabinets**

  • NO RETURNS/EXCHANGES ON ASSEMBLED

  **Special Items**

  • All third-party products are sold as-is, and all sales are final. 

  Missing or Damaged Items Claim

  • For factory defects, missing parts claims must be filed within one month after order picked up, andall claims must be filed via email with required information listed below. No claims will beaccepted after one month.

  • Freight damage claims must be filed within 72 hours, and all claims require proper paperwork.(Make a note of any damage or shortages on the Bill of Lading (POD); all exceptions should benoted. An exception stated on the BOL/POD doesn’t mean customers must file a claim. However,if no exceptions are noted, including the concealed damage, claims cannot be accepted).

  • We always work hard to deliver premium products to our customers. In the case that the customernotices any defects or damage/loss, email us at [email protected] within 72 hours ofreceiving the order (required details to file a claim for defect or shortage are listed below).

  • Once we receive your email, we will promptly send a confirmation email and proceed with shippingreplacements without delay.

  • If the product has been already installed and is not in its original packaging, a damageclaim will not be accepted.

  • ROC Cabinetry will not be held responsible for any labor charges accrued during installationthrough any of its multiple distribution channels.

  To file a claim for defect or shortage, please follow our damage claim policy andinclude the following:

  • Sales Order Number

  • Buyer’s Name

  • Shipping address

  • A brief description of defect/damage or shortage, including item numbers or parts.

  • PICTURE of the damage is required (A full shot of the entire item/cabinet; A close shot of thedefected part(s) of the item; Make sure the pictures are clear and not blurry).

  • Upon receipt of the damage/shortage claim, we will send a confirmation email and proceedwith shipping replacements as soon as possible.

  • Expedited shipping service is NOT available for replacements and parts.

  • All damages must be documented and reported upon opening the boxes. Items thathave been assembled or installed cannot be claimed as damaged.

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