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Business Profile

Beauty Supplies

Buy Rite Beauty & Spa Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased a mirror on 2/2/25 for $1,181.33.Item delivered on 2/17/25, while we away on vacation. My 17 year old daughter signed for it without my knowledge. Upon coming home and opening it on 2/24/25, discovered that the mirror was cracked and immediately emailed Buyrite. They responded that I had 24 hours from delivery to open the package and inspect it. That I could either get it repaired from a local glass company (they suggested one in our area) or they will give $100 off a new mirror that comes to $417.33. I brought the mirror to the glass company because they said that it would cost $145 to replace. Once they received it. they stated that they could not be repaired because the mirror is glued to the cardboard in the back. So my husband spent $1,181.33 on a gift for me that was never utilized. I just want a mirror for the item he bought for me.

    Business Response

    Date: 05/09/2025

    We appreciate the opportunity to respond to this concern and would like to offer a full timeline and clarification of our policies and actions related to this order.


    Timeline of Events:
    February 2, 2025: Customer placed an order for a mirror and station totaling $1,181.33.
    February 13, 2025: Invoice and tracking information were sent via email, which included a note of our shipping and damage claim policyspecifically stating that any shipping damage must be reported within 24 hours of receipt.
    February 17, 2025: The delivery was successfully completed. The delivery was signed for as free and clear and received into the customers garage by their child. No damage was reported at this time.
    February 23, 2025: Customer reported the mirror damage via online submission.
    February 2425, 2025: Our team responded promptly, reiterating our 24-hour policy and offering a discounted quote of $417.33 for a replacement mirror (see attached quote). We also offered a local repair suggestion to help reduce costs.
    April 11, 2025: The customer reached back out sharing that the mirror could not be repaired due to how the glass was affixed inside the frame. We responded again the same day, confirming the discounted replacement quote was still valid.

     

    While we sympathize with the customers situation and appreciate that they were away at the time of delivery, we are required to adhere to our clearly stated damage policy in order to file claims with our carriers. Unfortunately, damage reported a full week after delivery does not allow us to do so.

    Nonetheless, we offered a discounted mirror replacement significantly below retail pricing and at no additional shipping charge, as a gesture of goodwilleven though the delay in reporting technically fell outside our policy terms.
    To this day, that discounted quote remains valid should the customer wish to proceed.


  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 styling chairs and 2 shampoo basins. At the time of the order it said they may ***********-8 weeks to ship. My styling chairs arrive on time. But no shampoo basins. I am now past the 8 weeks and no one has reached out to tell me there is a delay. I called to try and get an eta. They said they were backed up and it would ship by the end of the week. I still have no tracking info and at this point will have to delay opening my salon. This is going to cost me a ton of money and clients will not be happy. I dont understand why chairs made in ******* would take this long. Also why I had to reach out and wasnt informed of the delay so I could prepare. I think they should be able to tell me the date they are going to ship especially since they are later than the date the website said.

    Business Response

    Date: 07/09/2024

    Thank you for your feedback, *****. We apologize for any unforeseen delays in receiving your equipment. It seems you've since been in touch with our Order Status team and have received the tracking information. Your order should arrive in full within the next couple of days. If there's anything more we can do to assist you, please don't hesitate to reach out.

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is unfair and deceptive when they try to push a product on you and try to make you feel like you are in the wrong and will eventually delay and defend their position when they comment. They will probably finally issue my refund after this review; thats probably the only way Im going to get it. Im way past what the issue was with my product but after I finally got them to agree to a refund I had returned the product 11/14/23 is when they received it and they dont follow up with you, I have to continually follow up when them just to get a response. ******************************* had finally advised they received my return and week after week says that the refund should be issued by the end of the week, but at the beginning of each week after she says they had a problem with accounting and it should be issued in the next few days and its really been a broken record at this point.

    Business Response

    Date: 12/19/2023

    I hope this message finds you well. Firstly, we want to extend our sincere apologies for any frustration or inconvenience you may have experienced during your recent interaction with our customer service. We take your feedback seriously, and I want to assure you that we are actively working to address the issues you've raised.


    We are pleased to inform you that we have processed the refund for your return on 12/11/23. We understand that the delay in issuing the refund was a source of frustration, and we sincerely apologize for any inconvenience this may have caused. We value your business and are committed to improving our processes to prevent similar situations in the future.

    Your feedback is invaluable to us, and we appreciate your patience throughout this process. If there is anything else we can do to further assist you or if you have additional concerns, please do not hesitate to reach out to us directly. We genuinely appreciate your understanding and the opportunity to make this right.


    Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our salon bought 7 chairs, 3 dryer chairs and 3 salon sinks on September 11 2023. As of September 22, 2023 we have yet to receive any of my paid order nor will be given any updates as the received date was supposedly September 21, 2023. Each time I have called the company I have been LIED to by different employees including a supposed to be Manager. The trucking/delivery company says it is still at their warehouse in ******** **. The company says they dont have the order and cannot tell where it is. My only recourse at this point is file complaints with the *********************** in *******.

    Business Response

    Date: 09/28/2023

    Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced. We take your concerns seriously and have thoroughly investigated the status of your order.

    According to our records, your order, was indeed picked up from our facility on 9/18, and we can confirm that it was dispatched for delivery as per our initial commitment. We understand your frustration and the conflicting information you've received, and we are equally concerned about this situation. We have attached documents that confirm the shipment's status, showing that it was delivered to your location in full on 9/26. We understand the frustration and anxiety this shipping experience may have caused you, and we deeply regret any inconvenience you have experienced.

    If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and make sure you have a satisfactory resolution.
    Once again, we apologize for the inconvenience you've faced, and we appreciate your patience and understanding as we strive to rectify this situation.

Buy Rite Beauty & Spa Equipment is NOT a BBB Accredited Business.

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