ComplaintsforAlloy Wheel Repair
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Complaint Details
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Initial Complaint
03/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my car to this company for a rim repair, I had 3 perfectly great rims and one rim where I hit a curb on my front drivers side and it was cracked. I was told they cant repair it but that they could get me a new rim for $725 and I should leave my car until it arrived 2 days later. I left my car and went to pick it up after the replacement was done. I arrived and noticed my passenger side rims looked a little different particularly the front rim, it was scratched and peeling like it was swapped out with a damaged rim. I check the front drivers side and that rim appeared to be in great condition. This shopped swapped my passenger front rim with a visibly very damaged rim and told me I brought it in that way when I complained. I explained I would have noticed that. I then took a look at all my rims and it appears now I only have one good rim, which is the rim they were supposed to replace and the rest of my rims appeared swapped out. They tried to convince me thats how it was brought in, absolutely not, they said they could show me video that only one rim was touched but had no video of every car but mine being repaired. I asked for The general manager and ******************* said he wasnt taking any responsibility but he would refinish the damaged rim that wasnt mine. I want my money back and for them to give me my rims back they swapped for some old rims.this is an unfair abs unethical practice and Im a women to make it even worst they tried to make me believe I bought the car that way and that I didnt noticed the rim was peeling before I took it to them, and then blamed the tow truck driver, I left my car there and came back to completely different rims. I pointed out that my rims had a clear protection.coat on all 4 rims. The rims I came back to dont.I asked for the new rim they were supposed to replace to have the same coat. they promised me a perfectly unflawed rim.They have no moral compass and this is unethical. I have video of my actual rims if needed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.