Customer ReviewsforToyota of Newnan

We spoke to agent on the phone and arranged sale of exact vehicle. Confirmed again over phone on day of pickup. Drove over 4 hours to the location and when we arrived, they informed us that they wouldnt sell the vehicle. Couldn't even offer a similar deal. Classic bait and switch and predatory behavior.

I bought a car from this dealership in November 2022. When I purchased the vehicle I was sold on a warranty. The very next day I changed my mind and decided I no longer wanted this option. I emailed my sales rep and filled the paperwork. I was told that it would be a couple of weeks to a month or two to get the refund. I never got my refund and emailed multiple time throughout the process. I also left voice mails. Come to find out my sales rep never submitted the paperwork and just ignored my phone calls and emails. Never buy from this dealership they are just trying to steal your money.

********* ******** Matters. Yesterday, I stumbled upon a newly listed truck TOYOTA of Newnan that checked all of our boxes. We both took off yesterday so we were happily surprised that we could make time during the work week. I called the dealership and spoke with the sales lady. I wont name names because Im not heartless. She was very friendly and gave me a little more information on the vehicle. Stated that it was a recent trade-in and the front windshield would be replaced this morning. She stated the vehicle was unable to be seen or test driven (yesterday) due to the windshield needing to be replaced & detail. I expressed concern that ***** would not be able to come up until today around 5pm. She reassured that the vehicle would still be there. Im sure you see where this is going. After speaking with **************** ************ in LaGrange (we love) yesterday, we were sent the preapproval within an hour. I texted Toyota of Newnan confirming that I spoke with the credit union at 5:09pm. I received a response text at 6:10pm saying they couldnt wait to meet us. I rearranged ******** tennis ****** to accommodate this so ***** could go up there to get his new truck instead of taking her to tennis. Today at 2:24pm, I texted the sales lady to tell her that he is able to come up at 4:30pm instead of 5pm. Two hours later I get a text stating it was sold last night. ??????I spoke with the manager and he didnt see an issue since there was no deposit. That word was never mentioned!! No urgency was communicated and I was assured it would be there for us. If this isnt BAD BUSINESS I dont know what is. I told him it looks like we will never be doing business.********* ******** Matters.

We came in with our own financing and they fed ** this lie that they werent sure if they could use it. So they use their own. I knew this was a lie but my husband liked the truck enough that we allowed it. They did this to upcharge us on several things and got our interest higher than we had already been pre approved for. We were there for THREE HOURS. Because of certain things that did not have anything to do with the dealership, we decided to just deal with it. But well be canceling the extra service they signed us up for for $3500. And the $1,150 premium service whatever thing they say is required that we had to get that magically the price was reduced $700 after I questioned this. Sleezy is what Id call it. Ive read other reviews. Trust the bad ones. They got one over on us, but we will never be back and Ill recommend the same to anyone else.

On Wednesday 5:17-2023 * 12:58 p.m. I went to Toyota of Newnan to look at a vehicle that was told over the phone to come take for a test drive and was told that it was on the rack and then I went down there to check the vehicle out and thought I had a deal and they bait and switch took me to another vehicle that I was not interested in trying to sell it to me but they could have told me that the vehicle was sold prior to make an appointment for me to come down there very disappointed in the dealership

I bought a used vehicle from Toyota of Newnan and they promised me new floor mats for a used vehicle I bought which had none. They have said they won't give to me and they won't call me back. Very dishonest company.

I purchased a used truck from the company two Saturdays ago. I test drove the vehicle, but they only allowed me to drive it one to two blocks. After purchasing the truck and driving it 25 miles to my home, I noticed a strange sound. Took it back to them on Monday, their service people said they couldnt find any problems. Then I took it to a car wash. As I was vacuuming the floors, I noticed under the drivers side there was a large ***** of carpet removed. Immediately took it back to the dealership. They told me to put a piece of foam in it and cover it with duck tape. They wouldnt allow me to return it because they said I chased it As is. During the same week, I noticed the front bumper has damage and the under fender is split even though the car fax reported no accident claims. I called the business and the manager told me they cant tell their customers everything that is wrong with a vehicle. They are supposed to be reputable, but instead they act like a **** legged car dealership. I do. It recommend them at all.