Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid 80$ for a virtually indestructible *** ************ ****** It has a manufacturer's defect in the metal used to fasten the blade to the handle. It snapped like a twig upon dropping it. You can see the scorch marks on the metal and where an air bubble was in the metal. It shouldn't have made it through quality control. I'm lucky I didn't hurt myself with it. Very poorly constructed and definitely not as advertised. I've got ******** knives more sturdy than it was. I just want the company to make it right since it was a manufacture's defect because of poor quality control. For the way the they advertised it they made it sound like it was quality made a field tested for durability. I feel thats a total lie. The casting used wasn't quality by no means. An it could have lead to serious injuries if I had used it like it was described.Business response
09/29/2022
Business Response /* (1000, 5, 2022/09/14) */ We apologize, that your item was defective and we are happy to make this right for you. I am not pulling any accounts with the information you have provided. Can you please give me the order number?
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.