Business ProfileforDavis Family Orthodontics

I would like to revisit an accounting issue that arose at the office. I was told at my very last appointment (after paying for retainers) that my retainers would not be released to me due to me missing 3 payments in 2023. With all due respect, I paid every invoice sent to me on the grounds that I could NOT continue service (make appointments, etc) unless my account was current. So that requirement ensured that I paid before service. Every month. Which I had no problem with. My problem arose when the manager (older female with cropped blonde hair) dawned a new total of $400+ at my last appointment I attended where I was to be fitted for my retainers. She was rude and immovable and awfully insistent that I could not have the retainers in which I paid for ahead of time until I paid said balance. Like *** stated, *** had no issue paying when invoiced, however my funds have become very tight with losing my job and the current economy. I simply dont have $400+ to settle an accounting error on Davis Family Orthodontics end. I would love to explore other options such as waiving this amount due to the fact that its no error of mine, or things such as issuing my retainer and billing me for the sum. I dont think my dental health should suffer because of accounting errors made by the office. Please feel free to call me or email, a direct message from Dr ********************** would be greatly appreciated.