ComplaintsforUnited Auto Acceptance
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am not liable for this debt with united auto acceptance , I do not have a contract with united auto acceptance, they did not provide me with the original contract as i requestedInitial Complaint
02/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I received an alert from credit karma that my account has been marked 30 days late? How? I do not even have an account with you all anymore. Furthermore my account had been paid off - in full. In fact, you all owe me $60 or so and I am waiting on that check to be sent to my home. ****** South paid off my account at least a month ago. I am not even sure why you all are touching my old account in the first place!Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Vehicle that was finance, by United, auto acceptance. Doing the purchase of the vehicle, there was fraudulent information use from my Social Security number. They changed the registration out of my fathers name which is deceased to someone elses name. Mainly, this is a fraudulent transaction. They used me and my Social Security number to access, all of my fathers info and yes I have proof and yes I did file a police report. They then turned around. , all of my fathers info and yes, I have proof and yes I did file a police report. Company than changed everythingBusiness response
02/23/2024
United Auto Acceptance financed the purchase of a 2007 Honda CR-V on Sept 8, 2023. This vehicle was purchased on Sept 8, 2023 by the complainant at a local dealership, ******************* ******* (primary) and her brother ********************************** (co-signer)
All the proper forms of identification were provided during this purchase, including State Driver's Licenses, proof of address, and income verification specific to both parties. Additionally and in closing ********************************** (who appears to be very much alive) acknowledged the legitimacy of the debt and call into the office on Feb 22, 2024 to make a payment arrangement to resolve it.
No where in our records indicate any involvement of the complainant's deceased father.
It is our position that the co-buyer ********************************** shares the same name with the complainant's father and seems to be the source of her confusion.
Initial Complaint
02/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with United Auto Acceptance.I do not have a contract with United Auto Acceptance,they did not provide me with the original contract as I requested.Business response
02/05/2024
********************** purchased this vehicle from Pars on 5-17-2021 and paid on the account per the contract terms. Until Aug of 2022, the last payment made by ********************** on his account was on *********. We reached out to ********************** to remind him of his past due amount, he never returned our call so his account was put out for repo on 11-22-2022 for past due payments. We repo this vehicle for non-payment on 12-02-2022. We sold the vehicle through an auction back in Feb. 28th of 2023 and ********************** is liable for the deficiency balance. ********************** can call United Auto Acceptance to set up a settlement with the Collection *******************************; to make arrangements on the account, and once the settlement is completed we will update credit. but until then ************************** credit will show as a repo.
Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They called my job saying that they are looking for the car they also called a friend of mines giving him information about my car .Business response
01/22/2024
The employee that is involved in this situation, is in a 4th day of employment probationary New Hire.
This employee was interviewed, counseled and disciplined verbally and In writing.
Additionally the entire staff was counseled and instructed and required to provide a written acknowledgement of this instruction.
Lastly, If this situation did indeed take place consistent with the complaint allegations.( We are not acknowledging as such).
We offer our sincere apologies with regard to this misunderstanding.
With regard to the customer's desire to surrender the vehicle, United Auto Acceptance will regretfully respect the consumers wishes.
But will not however agree to remove or adjust in any way the contractual nature of credit reporting and/or debt collection.We will be happy to discuss the issue, should the consumer wish to do so.
Initial Complaint
11/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
IDENTITY THEFT. THEY CLAIM I HAVE A RPOSESSION AND I NEVER DID ANY BUSINESS WITH THIS COMPANY. I NEVER OWNED THE VEHICLE REPORTED. I HAVENT HAD AN AUTO LOAN IN OVER 7 YEARS. I OWN MY OWN VEHICLE I PURCHASED IN CASH.Business response
11/09/2023
**************,
We understand the frustration about ID Fraud. We will need certain documents from you so we can start an investigation. We will need a police report with us on it, & a copy of your drivers licenses to compare signatures, and we can also pull camera footage from the dealership to help with this situation. The sooner the better. Thank You, ***
Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Let me start off by saying the entire staff is unprofessional i was promised that i could make a payment on july 15,2023 so why am i getting a call stating that if i dont pay today then i wont have a car they dont know what ive been through as soon ad i got this over priced piece of s*** and for ms ***** my new account manager or whatever her name is to be so disrespectful is uncalled for and unprofessional she stated that its not her fault that im behind so be ready for me to come get the car etcBusiness response
07/17/2023
After reviewing the notes it appears the customer never stayed on the phone long enough to "solidify" her payment arrangements.
Her conversation of the 7-8-23 did not result in a "confirmed agreement to pay" as she discontinued the call before confirming.
This action resulted in a second call confirming her commitment to pay.
With regard to the "request for no further contact " we request that the customer refer to ********************** "Terms and Conditions" that she agreed to at purchase, which gives ****** the right to contact the customer if payments are "late" and no "agreed" upon arrangement has been made.
As far any additional concerns specific to interaction with United Auto Acceptance,
I encourage the consumer **************** to contact United Auto AcceptanceCustomer response
07/19/2023
Complaint: 20289541
I am rejecting this response because: the company is fraudulent for one it clearly states on their website that there is no fee for debit card payments yet they charge me 10 dollars everytime i make A payment and that adds up also its false advertising as well so they either need to fix that and make all those 10 dollar payments show on a past due bill
Sincerely,
Yosaniki ******Business response
07/19/2023
After reviewing our website, **************** is correct about the website debit fee which is an error. We do charge $10 convenience fees and we will fix our website pertaining to the fee's and because of the website error, we will take those $10 convenience fee and apply those to her account.Customer response
07/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
05/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was in need of a vehicle extremely bad for my family and I purchased a used car from pars cars with **** down they gave me a ok used car that needed lots of work. After I calculated the repairs I agreed to purchase but Im now in a load with united Auto acceptance and this is a predatory loan with a 28% interest rate the car is only worth about **** and Im paying *****! After repairs they agreed to move my payments back but now they are charging me late fees with interest! They (United Auto ) do not practice fair loan practices and this is a nightmare!Business response
05/04/2023
UNITED AUTO ACCEPTANCE IS THE FINANCE COMPANY FOR PARS CARS. *********** PURCHASED HIS VEHICLE BACK IN AUG OF 2022, CUSTOMER HAD A PICKUP PYMT DUE ****** FOR $750 AND THAT WAS PAID IN PARTIAL PYMTS WHICH MADE THE ACCOUNT GET BEHIND. *********** MENTIONED HE HAD TO REPAIR THE VEHICLE BACK IN NOV OF 2022, I DO NOT SEE ANY NOTES ABOUT A DEFERMENT FOR ONE OF HIS PAYMENTS. PLEASE ADVISE THAT *************** INTEREST RATE IS NOT 28%, THE CONTRACT SHOWS HIS INTEREST AT 23% AND THE LATE FEE'S WILL HIT THE ACCOUNT IF PAYMENTS GO OVER 10 DAYS PAST DUE.Initial Complaint
02/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with united auto acceptance. They practice predatory lending. Also the open date is inaccurate, the date last active is inaccurate, and the date last reported is inaccurate.Business response
02/28/2023
****************** purchased a 2012 Chevrolet Impala from Pars Cars on 12-02-2019. Customer had a good payment history until July 2020. The last payment we received from ****************** was on 7-09-2020 and he had expired insurance and due to violation of the contract we repossessed ********************** vehicle on 8-04-2020. We sent out a letter to ****************** stating he has 10 days to either retrieve his personal belongings or he has the option to redeem. We never heard anything from ****************** so we prepped the vehicle for auction. This vehicle was sold at auction on 10-06-2020 for $1000, that auction money was applied to the customers principal balance and then charged-off. Customer is liable to the rest of the loan that was charged-off in the amount of $12,856.44. If ****************** would like this off his credit, he can set up an arrangement with the Collection Manager for a settlement amount. Please find copies of contract, repo report, 10 day letter to customer, copy of receipt of auction proceeds applied to account, Bill of Sale from auction, transaction history of auction proceeds, screenshot of charge-off account, deficiency letter to customer, and a copy of ********************** DLCustomer response
02/28/2023
Complaint: 19508933
I am rejecting this response because:
Sincerely,
***********************Business response
02/28/2023
please explain why you do not agree with our decision, this will stay on your credit for 7 yrsCustomer response
02/28/2023
Complaint: 19508933
I am rejecting this response because: this was during the pandemic. During this time I was making arrangements with an sweet elderly lady that assured me that I can continue to make the arrangements until I am caught up due to the economy and pandemic. Then one week when I called in to make a payment I was greeted by a rude young lady and i was told that the elderly lady no longer was with the company any longer, and that I had so many days before I came up with a certain amount of money during a pandemic. I stated that I was making arrangements prior to her picking up my profile, and she stated that was null and void. I was also having major issues with the vehicle from the second week i purchased it. They practice predatory lending on equipment that they over charge on. I was happy to get rid of that junk. They charged me close to $14,000 on a vehicle that sold for a $1,000 at auction. Something dosent add up. I demand that you remove this from my credit report.
Sincerely,
***********************Initial Complaint
01/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This has to be the most unprofessional company there is. First person I'm going to start with is *********, super rude, doesn't really know what's going on at all. But the two main people I would like to speak on today Is *********************** and *****************. A little background of the case is we have a Mustang that was purchased through pars cars and financed through united auto. I was in a ******** where a Deer ran and struck the driver's side of my vehicle. I called the police filed a report and called my insurance company who was supposed to contact me. After almost 3 months of calling leaving voicemails and sending emails and adjuster was sent out 3 months later. The damages that were reported was a busted headlight, Bumper and dented driver door. During these 3 months of waiting, I had fixed almost everything headlights and bumper all out of my pocket. The adjuster comes out then nothing for another 3 weeks. Finally receives a call and united auto is talking about they are "deeming it a total loss" and need to pick the vehicle up and will be reselling it at an auction. Stated that they will give me about a week and will contact me before sending anyone out not even 24 hours they sent it out to be REPOSSED!!!!! I called the police, and they were unable to. Called *********************** the next day no answer no call back. when finally speaking to her she acted clueless and transferred us to *****************. I asked **** was their calls recorded he said no, as the conversation went on, he got ***** and *****. As an upset paying customer I began to get upset. ****'s this Manager or whomever he has Called me a Loud and Wrong B**** and told me to Shut the **** up then proceed to hang up in my face. I am completely disgusted by the experience. Thank the lord I'm able to get another car but I just feel as though Management should have to take some responsibility and accountability for the gross behavior. This is people's money and livelihood they are playing with.Business response
01/24/2023
************ purchased this Mustang from Pars Cars on 4-1-2021 and as of 10-28-2022 we were notified about an accident and started a CPI Claim. Customer's vehicle was deemed a total loss on 1/06/2023. We sent out one of our repo companies to pick up the vehicle, once our repo company got to the vehicle, ************ jumped into the vehicle and drove it off the hook. By the Law of *******, if a vehicle is deemed a total loss it becomes a salvage title which means you will not be able to get a tag or license plate and you cannot get insurance coverage for a salvage vehicle. And in the ****************, it is not legal to drive a salvage vehicle on ******* roadways.Customer response
01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
It Doesnt Matter
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Customer Complaints Summary
18 total complaints in the last 3 years.
7 complaints closed in the last 12 months.