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Business Profile

Bank

Chime Solutions Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $1,602 was stolen while I was incarcerated.

  • Initial Complaint

    Date:06/06/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    chime closed account for no reason and will not refund my balance

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chime failed to comply with the verbal agreement of $125 for referral bonus. When I called to discuss, I was left on hold for over 30mins. Call start on 05/29/2025 at 7:04PM.

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged from **** for ***** and i never authorized that transaction the only transaction I authorized was for my account for 7.99 that was taken out of my account I called **** and they stated they didn't charge me buy on my statement it is from ****. I called Chime to get my money back and they denied the claim and just gave my money away for a transaction I did not authorize.

  • Initial Complaint

    Date:04/08/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My right was definitely violated and I am going to seek legal counsel through my disability for this iff

  • Initial Complaint

    Date:04/03/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    chime offers a ******************************************************************************************* to chime on 3/18/25 i have yet to recieve my bonus refferal money i called them several times they say im not quialified for the bonus because they cant find a referal number im starting direct deposite with them now im second guessing myself id like my referal bonus of 100 dollars asap please thats false advertisement

  • Initial Complaint

    Date:03/30/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    there was a atm withdrawal happening on. My chime account I dont me send them report & updates documents nothing still happening

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a refund from door dash it is 100% confirmed the money was sent to my chime account and ******************** is lying and saying it isnt I want my money now

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My debit card and phone was stolen and used to gain access to pulling money from an ATM . The suspect pulled money three times in a row from the same ATM in a matter of less then two hours as well as failed other attempts. I filed a police report and disputed the transactions with chime and provided them with a copy of the police report. Chime only approved one of the transactions even though it was all done at the same time. Chime also sent me emails notifying me that someone was trying to access my account online, further confirming that someone other than me was accessing or attempting to access my account.

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok so during a party for my 20th birthday of ************** my phone was stolen Later in a few days later there was fraudulent casino transactions on my account statement totaling $5000 Upon reaching out to chime and elaborating that these charges are fraudulent they opened up a dispute Around 9 days later the dispute was denied with little to no information on why there would be casino transactions on my bank account and I do not meet the age requirements to operate a casino in the city of ********** and state of *************I want to note that I did not make the transactions Chime did not give me a fair investigation Chime made it hard for me to contact them Chime provided no evidence on why my dispute was declined The Amount Im disputing is 3660 from my tax return,Chime indicating that there was 5000 in transactions but Im entitled to 3660 from my tax return Im only disputing what I am entitled to.Chime also did not contact the merchant on my behalf, chime indicated that the transactions was confirmed but if my phone was stolen why dose that matter.I am 20 yrs old born ********** I am not Legally eligible to operate a casino in ********** pa and I want this resolved

Chime Solutions Inc is NOT a BBB Accredited Business.

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