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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am a business owner and repurchased business checks on the Checks Superstore website. The Checks came with a typo that was not on the original order form. When I called to have the problem corrected, they stated they would not reissue correct checks or refund the order month. I am left with a box of 250 checks that have the wrong address on them, which cost me $42.00. I do not believe this company should be in good standing with the BBB if they provide a product which is unusable and refuse to refund your money.Business response
05/02/2023
Thank you for the opportunity to resolve the complaint from ************************ In reviewing his web order placed in June of 2022, we did identify a printing error of a duplicate line of information. I was able to speak to ************** about the error and apologized for the service he received when attempting to resolve the matter. We have our ******************* handling the research and feedback for improved service. We offered a replacement or a refund and ************** opted for the replacement order with the discussed corrections. The new order will be shipped via ***** Overnight all at no charge. An email with his new order number was sent and he will receive a shipping notification as well. We regret the inconvenience that ************** may have experienced due to this being for his business. However, we hope that he will give us the opportunity to meet his business needs in the future.Customer response
05/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.