ComplaintsforCar Xoom

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i bought a car from carxoom on 8-10-2022 for $19267.57 and broke down 2 weeks later . the crankshaft bearing came off blowing a hole in the side of motor. i have tried for 2 months to get them to fix it but nothing has happened. help

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased my *** at this dealership back in May 2022, recently I was in **********, ******* for business on October,8,2022 and before leaving I started hearing a noise under the hood like metal pieces going through the engine it got louder so I find an auto shop to look at the *** to determine to the problem. A diagnostics test was done, and my AC Compressor/system had gone out. Once I got back to *******, I called the warranty company and to my surprise, I was told that the contract had been voided/canceled due to the dealership not paying for the warranty. I then called the dealership and the manager lookup my policy and said I did indeed purchase a warranty but looks like someone dropped the ball. The ************ told me he would send a message to the accountant so she can investigate the matter. The accountant spoke to me and said to give her 24 hrs. to investigate the warranty issue. I called the accountant at ******** the next day and she told me a new policy had been issued back on 6/4/2022 which I was never informed of the switch of warranty companies. While on the with her she sent over the new warranty via email at that time I asked why I was never called or a letter to inform me of the changes. It was explained to me that the last person that had the position must have forgotten to notify me. At the same time, I received my work order from the auto repair shop in **********, *******, and spoke to the manager informing me and it shows on the work order that (Found reason for the A/C compressor failure was due to outside influences. Found half of the engine has been submerged in mud. It also reads that the engine was pressure washed and got as much dried mud out as possible. The auto shop specified that I would need both driver belts, and alternator/belt idler pulley replacements. I picked my vehicle up on 10/14/2022 and 3 days later 10/17/2022 heading to the car lot to speak with the owner my car failed me once again. I spoke to owner with no resolution

• Initial Complaint

  09/20/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from this dealership. I also paid them for ************* I purchased a vehicle December 2, 2021. I was involved in a vehicle accident August 21, 2022. I called the gap insurance company and found out the dealership never paid the premium, nor forwarded them the gap insurance addendum. The car dealership was paid for gap coverage, but never issued a policy they kept the money, and now I owe a balance on my car, and they refuse to pay the balance. They stole my money and did not provide services that I paid them for.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to purchase a vehicle about 3 weeks ago. I identified the vehicle a ************ 450 GL. The 1st Salesman was not helpful, I went a 2nd time and I met a Salesman called *******(***********************) I saw a loose interior rear view mirror, he said I give them 2-3 days so it can get fixed.Before I got back, ******* called me on a Saturday afternoon and requested me I go get the vehicle because there was a lady interested in buying it. It was late on Sat and I could not make it to the dealership. He called me suggested I put down 1000$ as hold up fee through Cash up and he can email me the receipts. I sent the money and when I went to pay for the Car, I met a Guy called ********, I asked him where ******* was, he said he took a day off. I asked him about the Car, he said it was in the shop with an oil leak. I asked him how long it will take, He rudely told me He was not a Mechanic.I drove home and came back after about 4 days, I was told ******* had been fired that morning. I explained how he took 1000$ from me through Cash up. The Same *********************** went to talk to the Boss, He came back to the Waiting room and told me there was nothing they can do about my Money or the Car, which I gathered was still in the Shop..After 3 or so days, ******** called me and told me to go and file a report with the police who shall be there same day at 3:30 pm. I asked him what had changed now that he wanted me back yet his boss had said there was nothing they could do. He confirmed that ******* had taken some money from another employee so me being there was just to enjoin the case against *******..I met the owner and the Police officer who took my details and gave me a case number the Police officer also told me detectives will be assigned to ***********************(*******) My complain is, why should a representative of a company not have the company liable for misdeeds he/she does under the employment of that company?.My plea is to have this firm investigated and held Liable.Raphael.

  Business response

  06/27/2022

  ******** you should not send money via any cash app to any employee in any company. You should directly pay the down payment or holding deposit directly to the company at their office and get a receipt for your deposit. Did you notify our finance manager or GM regarding your deposit to *******? Sadly, no one knew of your deposit, other than you and *******, which you sent directly via Cash App to *******'s personal mobile phone number and his personal account. The company did not receive any cash or funds from you. When we heard from you of your deposit directly to *******, we suggested you to file a police report right away, which you did. You should follow up with the assigned detective to get updates. ******* was let go as he missed many days from work without any authorization. You should definitely follow up with the police and assigned detective so that you can get your money back.

• Initial Complaint

  05/22/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Brought a car off if CarXoom on April 17th (2009 Grandturismo) for 35,000$. During the transaction they signed a contract (we owe you) stating they would fix an engine light, and replace a hazardous broken windshield. They initially deployed fixing the two and kept pushing it back over and over. Eventually they out right refused to fulfill the contract after about a month on May 16th. They then tried to sell us another car after it was made clear we were not interested. After which they caved and gave us a full refund.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Thursday March 31, I went to Car Xoom and was given a $33K price after all fees tax, etc. for a Vehicle for sale (Jaguar XKR Convertible) I was emailed a carfax report with the number $33,000 in the body of the email. I found this price acceptable as long as the vehicle checked out via inspection. The next A.M. I met an inspector referred by Car Xoom to inspect the car. I paid him $200. He found a leaky rear window, mold on the rear seats and standing water under the cushions. Car Xoom said they "didnt know" about this issue. I decided to buy the car regardless. When I sat down to pay, they told me the salesman had "made a mistake" and the car was actually $38,995 +++ bringing the total to around $42K. The finance manager told me he could not meet the $33K number, so I offered $35K +++ and he would not budge, so I declined the sale. I feel this was a bait and switch tactic to get me to pay a higher price and leveraged the $200 fee to get me to close on the new, higher price which I nearly did after all the time I had spent there. When I asked the Finance manager for my $200 back he told me "theres no way the owner here will return your $200". I would not have spent that $200 based on a $38,995 price. I feel this $200 liability lays on the dealer for misrepresenting the price of this vehicle.

  Business response

  05/11/2022

  The customer was well aware that this particular Jaguar XKR Convertible was clearly listed online for $38,995 when he saw it online and called to make an appointment for a test drive and scheduled a car inspection by choosing of his own car mechanic inspector. Our dealership neither have any mobile car inspector nor recommend any to customer, ever. Moreover, our employees do not have any authority to discount any vehicle from the lowest online listed price. The salesman may have made a typographical error in quoting the $33k price in the email, if at all, as our total cost for this car is well over $33k. We would encourage the customer please forward the particular email to the address *********************************** for review.

  We do not reimburse any vehicle inspection fees to any customer as those fees are totally at customer's own discretion and choosing.

  Best Regards.

   

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased the car and warranty , which warranty was upgraded to 12 months and covered more . After purchasing the car days later I returned to dealership and spoke wugh sales person and owner about car not holding oil and loud noise . The owner told me that it was due to car sitting and he took a test drive with my son . He assured him that the car was ok it was just loud because it was a turbo . After a few months the car was taken in the shop because the car was not raising up n the car was sitting in the right front t tire . The car is in drivable and it had to be towed to the mechanic . The car was diagnosed and the mechanic sent the information to the warranty company . They declined . The mechanic also advised me that I had more serious problems and the noise was not normal and the engine had issues that would cost more than the cars is worth . Note: this is the second time filling this out my last case was lost and I was told to fill out a new form by ************************* We also spoke with someone who also transferred the case to ************** where the warranty company is located . So I may have two claims and two different cases numbers . We did get a reply but the car company did not give a satisfactory response because the car is not drivable and it is still at the mechanic and the car would behave to be towed adding another expense to me in which I feel is totally unfair . We were also advised to call our sales person who we had spoken to before and he was over ruled several times through our process . The word courtesy was used several times in the rebuttal to our concerns but we paid what they asked and the courtesy was to give us what we paid for . Its been Problems every since we got the car . It was even mentioned when I told them there was no oil in the ******* was told it was the mechanics fault they fired . We either want the car fixed complete or another car . We or not asking for any favors , just what we paid for

• Initial Complaint

  12/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11 November I bought a vehicle (03 Range Rover HSE) from Car Xoom. I understand the lack of consumer protections in GA regarding buying 2nd hand cars. I also understand that by buying from a dealer, I should have some peace of mind in believing that the car was checked and serviced before reselling. Since the purchase, I have had numerous issues that were immediate and existing when Car Xoom sold me the car. The damage so far has been over $3500 with more next week. So the price to make this car run normally and safely will cost over $4000 so far. I reached out to Car Xoom and after getting ignored many times, the salesman, ************************* said Car Xoom can't and won't help with any of these costs because they don't have to. I told him Car Xoom has an ethical and moral responsibility to at least reimburse me half of what I spent and since I have service records they could at least give me something. I even explained I bought the car on Veterans Day and I am **************** but got no answer. Now I want this disreputable business to pay for all the repairs.

  Business response

  02/18/2022

  **************, your attached invoice from ********* shows only the normal maintenance items that you serviced such as oil change, air and cabin air filter change, tires, alignment etc., that anyone will do at their own expense as part of any vehicle's regular maintenance. There was no major malfunction such as engine or transmission failure to the vehicle. Moreover, when you purchased the vehicle, you test drove the vehicle and were completely satisfied before proceeding further with the transaction to purchase. You were also offered an extended warranty during your purchase, which you declined. Your purchased vehicle was a **** yea used vehicle no used vehicle is in perfect condition as almost perfect condition and may require some maintenance at any given time. Whenever you take any used vehicle to any repair shop, there job is to try to suggest you many maintenance items, needed or not, in order to earn your business. Therefore, it is solely up to you to either do the services right away or not, and at your own expense. If there were a major issue with the vehicle, you would not have made it to Alabama from Georgia, a few hundred miles away. Therefore, no dealership has any obligation to reimburse for any costs for the maintenance of your vehicle. If you had contacted us before getting your maintenance services done, we would have recommended you a service center with lower rates. We sincerely appreciate your business and Thank You for your service to our nation.

• Initial Complaint

  05/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  CarXoom located in Marietta Ga sold me a 2011 Jaguar xjl for $17,000 on May 14th 2021 around 8 pm. Since I reside in Tallahassee Fl I had to have somebody drive the 5 hr drive to pick up the vehicle with me. By that Saturday May 15th around noon the car started overheating on me which I then pulled to the side of the road and had towed to O Reilly's where they could perhaps tell me what's going on since it's the weekend and most auto repair shops are closed.I then had a licensed mechanic come out and take a look for me which I found out I had a bad water pump along with what could potentially be a blown head gasket . I then later found out that day that the fuel pump and/or line had blown since when the tow truck driver assisted with putting the vehicle in neutral a strong gas odor could be smelled and observed when looking under the car you could see gas spraying out from the broken line. The gas smell also comes out the AC vents in the car .

  Business response

  06/04/2021

  Business Response /* (1000, 5, 2021/05/25) */ Customer purchased vehicle on Friday 05/14 and drove it 5 hours to her home. Customer contacted dealership on following Wednesday 05/19 saying that her car got heated up and stalled on highway while driving on Wednesday and water pump is leaking. Customer was advised to have issue diagnosed and replace water pump if it is leaking and needs replacement. If the customer kept driving while car is hot, it can possibly blow the head gasket. When vehicles get hot, they clearly gives warnings on dashboard to stop car immediately as engine is running hot. If anyone keeps driving, they will do more damage and blow the head gasket, which may have happened during this time. Not sure what could have caused the fuel pump or fuel line failure, as it needs to be diagnosed by a mechanic. Customer needs to get the water pump replaced which may very well rectify her issue with the car and have fuel pump or fuel lines diagnosed. No one at the dealership makes any claims or offers of any reimbursement of any parts or labor after sale to any customer, ever. If these were pre-existing issues, customer would not have made a 5 hour journey to home and would not have driven the vehicle for a few more days before it broke down. Anything can happen with any used vehicle at any given time. Most dealers recommend purchasing extended warranty on and during purchase of any new or used vehicle for this simple reason to avoid incidental costly repairs. This customer was also offered an extended vehicle service warranty during sale which she and her partner refused to purchase and rejected. Customer even signed an AS-IS NO WARRANTY Buyer's Guide and Refusal of extended vehicle service Warranty contract documents.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩