1 Customer Reviews
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Review from PJ B
1 star05/03/2021
Lack of communication and unprofessionalism. March 26 - payment made with notice to proceed April 18 - no updates so I reached out via email April 19 - promised someone would be assigned to the field in a few days April 30 - no updates, request for cancelation They never updated me. I had to reach out after they missed their committed time, twice. Inadequate customer service and unprofessional. I would not do business with them again. If you have a time-sensitive project, you may want to consider another company.
Solar Land Surveying Company Response
05/05/2021
All of our proposals explicitly state that our time frames are estimated in the completion of a survey. Estimating the time frame is not an exact science. We give an approximate number of days that we expect the survey to be completed. We clearly state in the proposals that various factors, including inclement weather, can cause delays. This particular client has used different dates in this complaint than in multiple other places online where he is expressing his anger and rage over the delay in the completion of his survey. We also can show our phone records and email correspondence with this client of how many times we communicated with him during the course of his project. This client has received a full refund and an apology that his survey was delayed. We are not clear what else he needs to feel satisfied.Customer Response
05/06/2021
This is a review of the poor experience with this company. Lack of proactive communication and multiple false promises are the root cause of this review.Solar Land Surveying Company Response
05/06/2021
We disagree with his allegations about false promises. I have full faith and trust in our staff and their integrity. Again, we have offered this client an apology, and given him a full refund. The Better Business Bureau is not a social media review site. If there is some further action our company needs to take to put an end to this, please let me know.
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