ComplaintsforRainmaker Irrigation & Landscaping, Inc.

• Initial Complaint

  06/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,When I relocated to Georgia, I contacted Rainmaker Irrigation & Landscaping, Inc. to install an irrigation system at my house. In late 2022, I renewed my annual service agreement - a cost of $350 - with Rainmaker Irrigation in 2023 for 3 appointments - a spring start up, a fall shut down and a mid-year service. In early 2023, I accepted a new job out of state and put my house on the market.After learning about my relocation, I called Rainmaker to inform them I was moving and that I wanted to close my account. I was informed when I called their office that the annual service agreement was non-refundable and non-transferable. At the time, I had only utilized Rainmaker for my spring start up service - which accounted for 1 service appointment - on March 21. When speaking with Rainmaker, I was confused as to why the company was essentially benefiting financially for additional services that were not being utilized by a client. While on the phone with Rainmaker, I requested to speak to a manager to discuss an appropriate resolution. I was told that ****** was the manager and he could be reached in the mornings. When I requested to know what hours ****** worked or if I could receive his direct contact information, I was told simply to call back and that the office would leave a note to have ****** contact me.I've repeatedly called and contacted Rainmaker Irrigation and have yet to receive a response or a call back from management over the past 3 weeks. I would like to request a refund or store credit.Thank you,*******

  

  Business response

  07/20/2023

  Good morning,
  
  Please see attached 2023 Service Agreement for ************************* that was acknowledged with payment. As discussed with **************, the agreement is nonrefundable because it is at a discounted rate and includes discounts on parts.
  
  Please let me know if any additional information is needed. Thank you.
  
  

  Customer response

  08/10/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  Complaint #******** Thank your for providing an update regarding my complaint. My apologizes for not responding sooner to your prior message. I was in the process of moving and am just now getting a chance to follow up on a few items. I am not satisfied with the resolution that was provided by the business and am seeking a refund for the 2 service appointments that were not utilized during the latter half of 2023. I closed on my home on June 16, 2023 and never received any additional services from Rainmaker after March 21, 2023. In addition, no parts were purchased the latter half of 2023. If you need any further documentation from me regarding services performed in March, please let me know. Please feel free to contact me directly by phone or email to discuss further. If I need to file a new complaint to address this issue, please let me know. I look forward to hearing from you soon
  Sincerely,
  
  *************************

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