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Customer Review Ratings
Average of 370 Customer Reviews
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Review fromDvogel
Date: 07/29/2025
5 starsExcellent service and the agent was knowledgeable and very personable during our discussion.Review fromT Quraishi
Date: 07/26/2025
5 starsDiscussed various options with ******* *******, who gave me the details of coverage and helped me in selecting the best plan at the best rate.Review fromPrent C.
Date: 07/25/2025
4 starsI worked with ****** today. He was very professional and helpful.Review fromGeorge R.
Date: 07/23/2025
4 starsThe company is great, however I have received numerous emails over the last six weeks regarding my renewal which is due in four day. I consider this to be beyond reasonable to the extent of being pressure selling and may cause me to reconnect year.Review fromJarrod P.
Date: 07/22/2025
5 starsIt was a good experience. Thank you for the timeReview fromDoreen D.
Date: 07/19/2025
5 starsSo far very professional. Just signed up price is good.
AFC Home Warranty
Date: 07/23/2025
Thank you for your feedback!Review fromErik M.
Date: 07/18/2025
1 starFeedback? I have not even received communication from the company bust asking me to complete a survey? Scam?AFC Home Warranty
Date: 07/25/2025
Dear Mr. ****************** you for your feedback. We understand your concern and want to clarify that the survey you received was a standard follow-up to your purchase made on July 18. Its common practice across many service-based companies to request early impressions after an initial interaction, especially to ensure your representative provided clear information and answered any questions.
Participation in this feedback is entirely optional, and choosing not to respond is, of course, your personal choice. However, we assure you that requesting feedback does not indicate anything deceptive, just a commitment to better service.
If you have any concerns or need assistance with your policy, were here to help. Please feel free to reach out at any time.
Sincerely,
AFC Home Warranty
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*******************Review fromAngela D
Date: 07/16/2025
1 starI am writing to express my profound disappointment with the services provided by *** over the past year. As a single mother and homeowner, a reliable home warranty is crucial to me. I thoroughly researched home warranty companies before deciding to switch from 2-10 to ***. Unfortunately, this decision has proven to be a significant mistake.Over the past year, I have placed three service requests, none of which have been resolved. The company's infrastructure appears to be lacking both in my area and in their general ability to handle calls and dispatch technicians. This is a ***** contrast to my experience with 2-10, where I never encountered such issues.Despite numerous phone calls and emails to the original sales representative, I have not received adequate assistance. The repeated failures to address my concerns and complete even one request without multiple issues underline the unprofessionalism and inefficiency of AFC.I hope this feedback will prompt immediate improvements in their services.AFC Home Warranty
Date: 07/25/2025
Dear Ms. **************** you for sharing your feedback. Were truly sorry to hear about your frustration and understand how important reliable home warranty coverage is, especially for single homeowners managing everything on their own.
Regarding your washer claim, we sincerely apologize for the delay. The originally assigned technician, TekSolutions704, experienced unforeseen personal hardships, including the loss of necessary work equipment and a sudden out-of-state relocation. This situation was entirely outside of AFCs control, but we acted quickly to find an alternative technician outside our normal network in order to move your claim forward.
Once the technician assessed the issue, *** approved the repair in full. If the same failure persists, we remain committed to covering it under the original claim with no additional service fee.
We regret that your experience with *** didnt match the expectations set by your prior provider. While no warranty company is immune to isolated service challenges, we stand by our resolution efforts and the steps taken to get your issue addressed. Your feedback is important and will be used to continue strengthening our technician network and response processes.
Sincerely,
AFC Home Warranty
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*******************Review fromWENDY
Date: 07/16/2025
5 starsQuick renewal process, price has not increased, good company to work withAFC Home Warranty
Date: 07/25/2025
Dear Mr. ****************** you for your kind words and for renewing your plan with AFC Home Warranty! We're glad to hear the renewal process was smooth and pricing remained consistent. We work hard to offer affordable home warranty coverage with clear terms, dependable service, and licensed and insured contractors.
Its great to know youve found us easy to work withwe look forward to continuing to provide appliance and system protection you can count on in **********. If you ever need 24/7 claims support or have questions about your home warranty coverage, our U.S.-based customer service team is here for you.
Regards,
AFC Home Warranty
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*******************Review fromAlice M.
Date: 07/14/2025
5 starsThe *** Representatives were very informative. I was equipped with questions and requests and their responses was easy to understand. The cost is affordable and I am hopeful the service will be noteworthy.AFC Home Warranty
Date: 07/15/2025
Thank you for your kind words. We're glad to hear that our AFC Home Warranty representatives were informative and able to answer all of your questions clearly. Providing affordable home warranty coverage with transparent terms is what we strive for. We're confident you'll find our appliance and system protection, licensed and insured contractors, and 24/7 claims support to be exactly what you need. We appreciate you choosing AFC Home Warranty and look forward to being a trusted provider you can count on.
Regards,
AFC Home Warranty
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