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            Business ProfileforNelson Exteriors

            Construction Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/10/2002

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            With over 40 years of experience offering services in the Metro Atlanta Area, Nelson Exteriors pride ourselves on our ability to provide our customers exceptional quality craftsmanship at affordable prices.

            Products & Services

            Commercial & residential painting services, Window replacement Services, Wood repair services, Siding replacement services, Pressure washing services, Gutter replacement services

            Business Details

            BBB File Opened:
            5/9/2002
            Years in Business:
            47
            Business Started:
            3/1/1977
            Accredited Since:
            5/10/2002
            Type of Entity:
            Corporation
            Number of Employees:
            9
            Alternate Business Name
            • Nelson Remodeling, Inc.
            • Nelson Painting & Home Improvements
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:00 PM
            T:
            8:30 AM - 5:00 PM
            W:
            8:30 AM - 5:00 PM
            Th:
            8:30 AM - 5:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Scott Nelson, President
            Contact Information

            Principal

            • Mr. Scott Nelson, President

            Customer Contact

            • Mr. Scott Nelson, President
            Additional Contact Information

            Fax Numbers

            • (678) 735-7476
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Hiring construction and remodeling services you can trust

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/12/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            The company Nelson Exteriors quoted me for a resurface of deck $12k. This included the dumpster fee. On the day of the project, we made some changes to the scope of the project because there was wood rot. We opted to remove the entire existing deck. This meant that we would need to go back to the drawing board to determine the rebuild of the new deck. We also decided that there was an entire section that we were not going to rebuild at all. We originally were going to resurface it but since the scope of the project changed all together, we realized we could just take that part off which made the scope of the final project smaller. In talking to the project manager (***********************), he agreed that this should help with the overall cost of the project. The project manager told me that the sales person would be in touch with me to discuss new plan moving forward. At 10 pm that night I got a text from the sales person ********************* saying he was sending a new quote. The next morning, I texted **** to find out if he planned to call or come back to discuss the new scope of the project. I would think this is the least her could do since the new quote was 27k for this project. I simply asked him how he even knows what I wanted. His reply was the project manager showed photos and facetimed him so he knew. He let me know that he was too busy to come see me. Very unprofessional. Then I get a quote for $2,500 for the 1 day of labor for the removal of materials. However the materials were not even fully hauled off. I have a pile of material in my back yard and materials in my driveway. I texted ****, **** and called the main number to ask them to take the materials away asap. Some are blocking my driveway. No one is calling me or taking care of this. However, **** made sure he texted me to ask me to approve the quote for the removal. This whole process has been unprofessional and ridiculously over priced. I want materials gone ASAP and the quote of $2,500 to be lowered to $1,000
            Read More

            Customer Reviews

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            Local BBB

            BBB Atlanta & NE Georgia

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