ComplaintsforStephens Automotive Group
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The vehicle was taken in to have an oil leak repaired in ***** ** ****. After 2 attempts, the oil leak is still happening, The business is leaving me on hold without responded or addressing my concerns when I call the business. I want my money returned. $839.65Business response
07/27/2023
FIRST, I WOULD LIKE APOLOGIZE TO MS ****** IF SHE FEELS THAT WE HAVE WRONGED HER IN ANYWAY.
WE REPLACED THE PART THAT WAS DEFECTIVE ON HER VECHICLE. MS. ****** CAME BACK VERY HOSTILE AND CUSSING SAYING THAT WE DIDN T REPLACE HER PART.
WE PULLED MS ****** TO THE BACK OF THE SHOP AND SHOWED MS ****** THE REPLACED PART AND THE OLD PART. I AM VERY SORRY THAT MS ****** FEELS THAT WE HAVE WRONGED HER, AND FEELS IF WE DIDNT DO OUR JOB.
OUR JOB IS TO ENSURE THAT CUSTOMERS ARE SATISIFIED WITH OUR WORK.
SINCERELY,
STEPHENS AUTOMOTIVE
Customer response
08/04/2023
I disagree with the discussion I want to be refunded back fully
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.