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Business Profile

Dentist

Loganville Dentist Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Loganville Dentist Office's headquarters and its corporate-owned locations. To view all corporate locations, see

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Loganville Dentist Office has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The dates for this is 1/29/24 through 7/22/24. On my initial visit I was told I would be receiving temporary denture and permanent dentures. I also asked about keeping my 4 lower teeth. The reply I got from Dr *** *** was they would probably only last 5 more yrs. She had all my teeth removed. The temporary dentures do not fit. She has continually insisted on me getting implants. On July 3rd I told her I could not afford implants. They are between $20-30,000. After I said that she has had nothing else to do with me. She referred me to a Prosthodontics saying she is just a GP , and is not qualified to do dentures ( thats what the receptionist told me when I called per Dr *** ). She also is saying I smoke and shes not comfortable doing the procedure. She never said anything like that until I told her I couldnt afford implants. She has refused to complete what was promised which includes my permanent dentures. My insurance has paid their part and Im stuck with a $3,440. Im disabled and I live on social security. This is a hardship for me. I would like for ******** to stop sending her patients that she can take advantage of, the elderly and not rich people. I would also like my money back so I can find a real dentist to make my permanent teeth. She already has been reported to the Better Business bureau twice. She keeps doing the same thing and nothing has happened to stop it.

      Business Response

      Date: 08/23/2024

      This is in response to your correspondence dated August 20, 2024, addressed to Loganville Dentist Office.

      We do not have a HIPAA authorization authorizing anyone to speak to you regarding ***** ******. Pursuant to the **************** Portability and Accountability Act of 1996, no specifics regarding Ms. ****** may be provided to you at this time. However, if you will have Ms. ****** sign and return an appropriately executed HIPAA authorization, Loganville Dentist Office and its affiliated practitioners would be happy to engage with you regarding this matter.

      Customer Answer

      Date: 08/23/2024

      Loganville Dentist office has responded to complaint saying they need a ***** authorization. I will go to the office on Monday morning and fill out the paperwork they are requesting 

      Business Response

      Date: 09/04/2024

      This is in response to your correspondence dated August 20, 2024, addressed to Loganville Dentist Office.

      ***** ****** was contacted via phone on 08/29/2024 and HIPPA Authorization was sent to her via MyChart. We have not received a signed ***** Authorization form from ***** ******.

      We do not have a HIPAA authorization authorizing anyone to speak to you regarding ***** ******. Pursuant to the **************** Portability and Accountability Act of 1996, no specifics regarding Ms. ****** may be provided to you at this time. However, if you will have Ms. ****** sign and return an appropriately executed HIPAA authorization, Loganville Dentist Office and its affiliated practitioners would be happy to engage with you regarding this matter.

      Customer Answer

      Date: 09/04/2024

       
      Complaint: 22171417

      I am rejecting this response because: have called several times. The last call I was told something about my memory not being good. I called again today. Waiting on return call from *******. I just received this Hippa form today. They said they sent it last week. 

      Sincerely,

      ***** ******

      Business Response

      Date: 09/12/2024

      This is in response to your correspondence dated August 20, 2024, addressed to Loganville Dentist Office.

      We do not have a HIPAA authorization authorizing from the BBB or anyone to speak to you regarding ***** ******. Pursuant to the **************** Portability and Accountability Act of 1996, no specifics regarding Ms. ****** may be provided to you at this time. However, if you will have Ms. ****** sign and return an appropriately executed HIPAA authorization, Loganville Dentist Office and its affiliated practitioners would be happy to engage with you regarding this matter.

      Customer Answer

      Date: 09/12/2024

       
      Complaint: 22171417

      I am rejecting this response because: I have already signed the *****  form via email. 

      Sincerely,

      ***** ******

      Business Response

      Date: 09/13/2024

      This is in response to your correspondence dated August 20, 2024, addressed to Loganville Dentist Office.

      We do not have a signed HIPAA authorization authorizing from the BBB, the BBB has to produce the ***** form to ***** ****** and obtain directly from ***** ****** then the BBB will forward the signed ***** form to Loganville Dentist Office in order to discuss ***** ****** case.

      Pursuant to the **************** Portability and Accountability Act of 1996, no specifics regarding Ms. ****** may be provided to you at this time. However, if you will have Ms. ****** sign and return an appropriately executed HIPAA authorization, Loganville Dentist Office and its affiliated practitioners would be happy to engage with you regarding this matter.

      Business Response

      Date: 09/25/2024

      Please see the attached document.

    • Initial Complaint

      Date:04/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this dentist for an in-network covered procedure in January and dealing with this business has been a nightmare. They spout lie after lie and there is seemingly no escape from the run-around their office provides. They have been contacted by my insurance company (Aetna) multiple times telling them the procedure they performed is covered. ***** has even provided them (multiple times) a breakdown of what my financial responsibility is for the procedure. Despite this and requests from ***** that they cease billing me for any amount in excess of the actual amount owed, they have refused to correct the bill and have submitted the same incorrect bill to a bill collector.I have uploaded documents showing the correct amount owed as well as documentation of what this unethical business is submitting to the collection agency.

      Business Response

      Date: 04/26/2023

      Hello Better Business Bureau,

      This is in response to your correspondence dated April 23, 2023 addressed to **********-************* and Loganville Dental Office.  

      We do not have a HIPAA authorization authorizing anyone to speak to you regarding ***************  Pursuant to the **************** Portability and Accountability Act of ****, no specifics regarding ************* may be provided to you at this time.  However, if you will have ************** sign and return an appropriately executed HIPAA authorization, Loganville Dental Office and its affiliated practitioners would be happy to engage with you regarding this matter.

      Thank you,

      Customer Answer

      Date: 05/01/2023

      I do not mind if Loganville Dentist Office discusses the details of this complaint, however they have now corrected the billing issue and the corrected bill has been paid.

    Loganville Dentist Office is NOT a BBB Accredited Business.

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