ComplaintsforNissan of Lithia Springs

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nissan of Lithia Springs Georgia is holding up plates, title and registration for a new vehicle purchase.

  

  Business response

  05/06/2024

  This customer did not purchase from the ******************************************* location.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase on March 18, 2024 for $2500 for a 23 Nissan Sentra. ******************* was my salesman. He was an excellent person. This complaint is about not refunding me the rest of my funds. I did not take possession of the car I brought it on a Friday 3/18/24 came back on Saturday 3/19/24 morning to let *** know I didnt want it. Do to insurance (FTA) no insurance will take me Ram the sales manager told me he can only refund me 2025 long story short I couldnt get insurance so they use their insurance. They paid $475. I didnt file a complaint right away because I wanted to do more research. Call the insurance company that Ram used. I forgot the name of it because they did not give me my paperwork. *** did not give me my paper because I wasnt taking position of the car, And stated I didnt need it. The insurances companies SINCE I did not take possession of the car THE INSURANCE company will AND CAN prorate. The insurance didnt start til 12am and they can Refund the money which is $475 *** refuses to give me back the $475. This is why Im filing a complaint because **********. Again, the insurance companies are able to Prorate the policy and refund money if the insurance was not used on the vehicle. He refuses to give me my money when I receive my 2025 on March 22,2024 I did not see the ******. I would like to have my refund and I would never deal with this company again (Unprofessional, rude and disrespectful) Again, this have nothing to do with ******************* he was Very professional this is about his manager **********

  

  Business response

  04/18/2024

  While we regret the customer changed their mind about the purchase, the Dealer paid for the customer's insurance, and that cannot be reversed. We have spoken to the customer and believe this to be resolved. 

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Towards the end of November of 2022 I purchased a 2018 Nissan Rogue from my local dealership. Intial odometer reading was *****. The purchase was about ****** . I traded in my car and put a down payment of ***** dollars. The down payment value stood at ***** After taking the car home my parents warned me about the reputation of the dealership and advised that I take it back. The following morning I attempted to return the car back they stated that have no return policy and that once I drive off the lot the car is mine . As a 20 year old , ignorant to everything surrounding the deal I felt pressured to sign . And felt as if I had no choice but to sign .However once I signed it the odometer read ***** miles . They have denied all wrongdoing. After 4 months of usage the car began to leak coolant over heat , the A/C wouldnt function so I asked for a diagnosis. Due to the short time of usage the waved the fee. And claimed they fixed 5 months later the exact same problems began to occur . Overheating , heat not working and coolant leaks . The diagnosis was IDENTICAL to the intial diagnosis. The dealership said repairs were about ******************************************************************************* order to make the money for the repairs I would need transportation to work . However no supplemental transportation was given . They offered to trade in my car but the value of the trade in value would less than half of what the intial loan was taking out for. I let them know they could have their vehicle because it was unsafe to drive they stated that they would file repossession on my credit. I had no choice but to take it . They topped it off with coolant and gave me my keys . In the process of trying to work and gather money for the repairs the car began to over heat and shake . I brought it back once more . And now they claim the engine suffered damage as well and will cost over *****. I tried many ways to get out of the deal but nothing is in my favor

  

  Business response

  03/19/2024

  ************** purchased a Rogue Sport (JW285385) on Nov. 23 2022 with ***** miles on it. The vehicle was sold as certified however a wrap coverage was declined. 
     On May 16 2023 the vehicle came into the service department with 53571 miles on it and was written up for over heating and having a coolant leak. We covered the expense for a radiator fan and shroud since it was not covered under the *** warranty. 
     Jan 23 2024 the vehicle was brought back for similar overheating issues and had ***** miles. It was advised the radiator fan was needing to be replaced. This repair was not cover due to being outside of the 12k parts warranty. The customer declined the work and proceeded to continue driving the vehicle without resolving the issue. 
     Mar 4 2023 the car comes in with ***** miles and the customer is asked to leave the vehicle for further inspection. At this time ************** inquired about returning the vehicle. I informed her we can look at trading the vehicle however she stated her credit would not permit her that option. I let her know she could look into getting a co-signer. We at this point offered a loaner vehicle however one was not available. She proceeded to leave the vehicle and comes back on the morning of the 5th with her mother. While having a discussion her mother acknowledged she would not co-sign and advised ************* to give us the opportunity to get the vehicle repaired since the tech stated the repair could possibly be covered by the manufacturer's warranty. ************** reluctantly took her mother's advice and took the loaner to allow our service team time to get the vehicle repaired. 

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Honestly, there are so many issues I've encountered of the years its unbelievable but I'm here with the latest one of a clutch repair they are trying to charge me for now. My clutch lost hydraulic pressure stranding me in the middle of the road about 3 weeks ago (beginning of Feb 2024). I towed it to Nissan of Lithia Springs ************** for diagnostic and eventually repair. ***re team informed me a week later the clutch failed and I would need a new one at the expense of $2400. May 2023 Nissan told me I needed a clutch repair which I got done at ******* miles. *** new clutch they installed then failed after ****** miles in less than 8 months. Clutches typically last around ******* miles. ** they had replaced the part or done the installation correctly I should not be in their shop ****** miles and 8 months later needing another clutch installed in my car. I addressed the issue with the *******************, the Service Manager, who in turn directed me to Nissan ************** That gentlemen wasted my time over the course of four days playing phone tag. Nissan needs to correctly install or replace the faulty part they installed back in 2023.

  

  Business response

  02/22/2024

  Determining how long a clutch will last depends on factors such as driving habits, climate and environment, and the type of traffic. If the customer would like to replace the clutch, we will cover the cost of the labor. However, the customer will be responsible for the cost of the new part. 

  Customer response

  02/26/2024

   
  Complaint: 21312961
  
  I am rejecting this response because: I've been driving manual transmission vehicles for 15+ years, have put on well over *******+ miles between two vehicles and this is the first clutch repair to fail in under 20k miles. ****** your team did not change the master and slave cylinder as you charged me for in May of 2023 or your Nissan part is defective. I am not responsible for a defective part nor your service department running a price scam on customers. Its horrible enough I'm not getting credit for ****** fees and missed work I had to incur for this incident. Also, do not insult my intelligence and experience by suggesting this is a user / environmental error. Just to clarify this part(s) which typically last ******* miles failed at 17k.
  
  Sincerely,
  
  *************************

  

  Business response

  03/07/2024

  We will take care of parts and labor for the repairs to fix the concern. 

  Customer response

  03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is appropriate to addressing my concerns. Am I satisfied, NO but my major issue will be addressed upon Nissan of Lithia Springs fulling their promise to complete the repair at their expense.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car battery died and when i replaced my car battery, I was told that it may have triggered my anti theft system. After trying to get my new battery jumped or to allow me to do anything in my car, a technician confirmed that i needed to take my car to Nissan. After discovering my car was in anti theft mode and didn't recognize my key fob I towed my car to Nissan of lithia springs. I called a few days ahead to figure out their availability, I was told that I didn't have to get a diagnosis for the work I need since It sounded like i needed a key fob reprogram. I towed my car to Nissan of lithia springs and was told that they wouldn't look at my car without a diagnosis, if nothing came up in the diagnosis, I wouldn't have to pay for the diagnosis. I had just got my car out the shop a few weeks prior and It was running very well. I had just spent $110 to tow my car 11 miles to get it to nissan and had no choice but to get the diagnosis. I never got a call after my appointment time so i went in person to check on my vehicle and they let me know that they had to do an extensive diagnostic since anti theft mode causes a car to show all codes. They then told me that my starter was bad and had tested that theory by removing my starter and put in a starter in that didn't match my car's Vin number and gained results, they were able to turn my car on supposedly. They also let me know that the part they put in my car could have caused damage because it didn't exactly fit my car. I didn't Authorize any work to be done on my car aside from what I initially towed my car in for, which was the reprogram of my key fob, which they refused to do without a diagnosis on grounds of "that doesn't always fix the problem". I have contacted their corporate office and they did nothing but communicate with me and the Nissan dealership and advise me to communicate with the Nissan dealership, which I had been doing. I now need legal help because they expect me to pay for work not done.

  

  Business response

  11/06/2023

  To Whom it may concern, I have attempted to communicate with this customer in regard to her vehicle. This customer took her vehicle to another mechanic for a no start condition. As per her statement, she states that her battery died and had it replaced. This was the first misdiagnosis by her mechanic. After replacing her battery and the vehicle still did not start, he told her that she must have triggered her anti-theft system. Another misdiagnosis. She states that she "try to jump start my new battery". Another misdiagnosis, why would you jump start a new battery? We explained to her that her vehicle would need to be properly diagnosed. She insisted that the vehicle was in theft mode and just needed to be programmed. After trying to explain to her that there where many possibilities of why her vehicle would not start, we programmed her vehicle as per her request and the vehicle did not start. We took it one step further and diagnosed her vehicle. Using a 12volt multimeter we verified that there is current at her starter solenoid switch wire when the ignition start function was engaged. We verified 12 volts at the larger battery post on the starter and verified a good clean ground. This process confirmed that the starter is faulty. The starter was never removed, nor is there any need to in order to diagnosis a faulty starter. Let me reiterate, NO COMPONENTS were removed from her vehicle. This was the extent of our involvement with her vehicle. We provided a quote for the cost of a replacement starter. Programming her vehicle did not solve her concern as we previously advised, just as she stated. We are not expecting anything from this customer except for the services that she admits that she asked for. There is no charge for the diagnosis. Thus far there have been no storage fees for leaving her vehicle on our property. Storage fees will start on 11/10 - thirty days after the diagnosis - Thank You and feel free to reach out if any further clarification is required. 

  Customer response

  11/07/2023

  The day my car did not start was the day that I was told by a ***** technician that my battery was leaking, I was advised to replace it, so I did. I worked at a part shop in the past and knew that some companies do not allow their batteries to hold much of a charge while sitting on shelves to prevent battery leaks so I asked a technician at ******* to check my battery voltage,  he decided to try to jump my battery. None of that worked and he noticed the indicator light blinking in my dashboard (red car with key in middle) I mentioned that it had been blinking for a while even after I changed my key fob battery and said that it sounds like your anti theft system is the cause. My car had been starting perfectly fine with no stuttering or cranking issues before my battery started leaking. The vehicle had just had a tune up and ran great before the battery leak. I was TOLD by an employee there that parts on my vehicle had been taken off and replaced by a part from another vehicle in their yard that did not match my Vin, and that the technician was able to START my car by doing that. I understand that I am not being charged for my vehicle being there currently and appreciate that courtesy but the way this whole situation has been handled has me very uncomfortable and feeling like my vehicle is leaving in worse condition than when I brought it in. 

  

  Business response

  11/08/2023

  I stand by my original statement -  First of all, this vehicle has been misdiagnosed by two unqualified technicians. The ***** technician told you your vehicle would not start due to a leaking battery - no battery tests were provided - just because a battery is leaking does not mean it will not start a vehicle and a proper battery load test should have been performed. Then the customer states that the vehicle would not start so the technician decided to jump start it. A proper test once again, should have been performed. New batteries do not need jump starting. Secondly, parts stores do sell batteries that need charging, good battery will not leak and there are millions of batteries sitting on shelves all around the country that do not leak. That is a untrue statement. The customer admits that the security had been blinking for a while. I can only assume that it was blinking while the vehicle was operational and that fact that the technician "noticed the indicator light blinking" and "it sounds like" the anti-theft system is to blame.  "Noticed" and "Sounds like" are not a proper diagnosis and a qualified technician would have know that. To this point, the technicians the customer has been dealing with have been guessing and guessing incorrectly. No employee of Nissan of Lithia Springs has changed any components on this vehicle. The customer states that they were told that the starter has been changed and that is not true and the vehicle is in the same condition as when it came in. A Qualified Nissan technician has diagnosed this vehicle and used the proper diagnostic steps I outlined in my first statement. I stand by this diagnosis. The vehicle is the same condition as when it came in, it came in needing a starter and still needs a starter. If the customer is choosing not repair the vehicle we graciously request that it be removed from the property. 

  Customer response

  11/08/2023

  Based on the responses, it sounds as if Nissan considers anyone who is not a Nissan technician "unqualified" to work on or diagnose a vehicle. By this point alone, I have proof of Nissan staff admitting and confirming that parts were removed off of my vehicle to bypass what they insisted was a starter issue. 

  
  

  Firstly, the initial request I made to have my key fob reprogrammed was ignored. My husband and I were both present when we spoke with the service staff and manager about my car and they both confirmed that they didn't want to do the reprogramming of the fob and insisted that another underlying issue had to be the cause based on assumptions from other vehicles. We were told by the staff that a starter that doesn't fit my vehicle had been taken from another vehicle and placed on my car to bypass the starter, which I neither agreed to nor authorized, and the service staff admitted this also could have caused my vehicle more damage. The service staff AND the manager both stood by the projected expertise of their technician, who did this without permission. My husband and I both asked them repeatedly if they tried reprogramming the fob and they hadn't, and it wasn't until a week after calling and visiting Nissan that we got a call back from one of the service staff and told that the service staff asked the management to okay them to try a key fob reprogramming AFTER parts were changed on my car.

  
  

  I have a record of the conversation, which has already been sent to BBB for evaluation, and that record confirms the service staff member telling me twice that parts had been taken off my car and replaced with parts not made for my vehicle in order to bypass the anti theft lock on my car, as well as, confirming that the only way to fix a vehicle in anti theft mode is to bring it to Nissan, AND the record also confirms that the manager stood by the decision not to even attempt a reprogramming of the key fob based on speculation and assumptions from other vehicles that had nothing to do with mine. 

  
  

  That record tells the tale, and it's very detailed. More can be sent if needed, I document everything.

  

  Business response

  11/13/2023

  We can not confirm nor deny the vehicle needed a battery. We can confirm the vehicle does not have an antitheft systems failure. As you can see on the attached documentation from the customer multi-point inspection it details the starter diagnosis. There is nothing stated about installing a starter not for this vehicle in the diagnosis. In fact, due to bolt alignment this is simply impossible. It did not happen. In does state under additional service repair cause  the correct way to diagnoses a starter failure. Simply put, the starter does have voltage and it will not activate start the vehicle. Said diagnoses was completed correctly. The vehicle needs a starter. At this point, the customer has not been charged anything from Nissan of Lithia Springs. Nissan of Lithia Springs did not create any additional issues. The vehicle is in the exact condition as it was towed in with. The customer has two choices, approve the repairs of needing a starter for the cost of $1,167.25+ tax or simply tow the vehicle from our dealer. If they wish to decline the repairs Nissan of Lithia Springs will waive the diagnoses and the customer is free to pick the vehicle up.

  Customer response

  11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not approve of how business was conducted and information was exchanged, I found this whole experience to be very unpleasant and unprofessional,  get facts straight before you tell your customers anything because what I was told would be alarming to anyone who heard what i was told when checking on my vehicle in service. I will come get my vehicle towed off the lithia springs Nissan lot. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  10/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought the car and within 2 weeks it had stalled. The Nissan dealership told me to bring the car in for repairs. As it was waiting for it to be serviced their parking lot flooded and the service tech went out to get the car and opened the door and water ran into my car flooding the vehicle. They gave me a rental for a month or two to try and fix the car. They sent it across the street to a ***** dealership to have it fixed because it had electrical issues. They tried fixing it several times, this car has been back and forth to Nissan of Lithia Springs/************************* Cheverolet 4 times. After losing power in the middle of I75, and almost getting hit. After 1 hour the car started again and I took it to ************************************ in ********. I had it taken them again as of 10/ 12 after being told by ************************************ in ******** that they don't want to fix it anymore. The ** at ***** recommended I take the car back to Nissan Lithia Springs and park it and tell them to give me another car. They are tired of telling Nissan the same thing and them not listening. I risked my life and took it back to Nissan of Lithia Springs. I was told by *********************************, ** of Nissan of Lithia Springs that they were not going to give me another car and instead gave me a rental and said they will send it back to ************************* Cheverolet. It needs to be totaled. Nissan is trying to get me to run my credit again and get another car from them. I don't feel this is right, and I want them to do something. I need another car, I pay $642.48 every month on time for my 2020 ***** Malibu and its not fair I have to keep being inconvenienced. I feel I am being deceived from getting another car. Nissan of Lithia Springs keeps giving me the run around when I asked for the owner. I I consider a satisfactory solution by them replacing the car. I still have mold in the car from the flooding which they only "cleaned" instead of replaced the carpet and seats.

  

  Business response

  10/23/2023

  The issue with the vehicle was a dead battery. Her concern about mold was addressed on her last visit. There is zero chance of selling her another vehicle as she will not do a credit application. The car is not an issue, the battery was the issue.

  Customer response

  10/30/2023

   
  Complaint: 20737239
  
  I am rejecting this response because: This is not the first time this has happened since the flooding of my car.  It is only supposedly a battery this time, yet the car has been to you several times for other electrical issues.  I was promised an additional 3 year warranty for electrical issues and still have not received that.  So I have to keep being inconvenienced everytime this car stops because this is the 4th time, stopping in the middle of traffic is beyond scary for me and I can't keep doing this.  I want another car, this was your service persons problem not mine.  This car is not in my eyes 100% safe to drive as it is going to keep having electrical issues as you stated before.
  
  Sincerely,
  
  *********************

  

  Business response

  11/07/2023

  The vehicle has been driven 40k miles since it happened. *********************** evaluated the car. Found battery that was completely dead. Would not charge. They replaced the battery and cannot find any other issues. The vehicle came back to Nissan of Lithia Springs for an extensive driving test. The car has been test driven several miles and several times with no failure. The ** has the keys, and it is ready for pick up. We cannot duplicate nor can the ***** dealership. 

• Initial Complaint

  05/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I dropped off my vehicle to Nissan of Lithia Springs on 4-20-2023 to be serviced/repaired. They said that had to order a part for my car. They only called me with 1 update sense they had it. Its almost a month and Ive tried calling them and had Nissan customer service try to contact them. That are not answering the phone. They claim the part is on back order. It doesnt take this long to receive a part. I want the issue resolved so I can get my car back. I will take it elsewhere to be fixed.

  

  Business response

  05/16/2023

  We spoke with the customer and believe this to be resolved.

• Initial Complaint

  03/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Was going to buy a car from the dealership but they sold the car. So, I stop emailing them. They kelp emailing me I hit the button that said Unsubscribe. but that didn't do any good. So I email them back and said STOP emailing I done with this dealership. In a very (NASTY) way but they want stop got another one today3/28/2023 two (2) day ago. All this started 3/15/2023. With about ***** email

  

  Business response

  04/03/2023

  We do apologize for the over-contact. As of today, 3/29/2023, we have removed the customer from our contact list.

  Customer response

  04/03/2023

   
  Complaint: 19863449
  
  I am rejecting this response because:they have used other ways to try an contact myself
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have called three times and nicely asked to be removed from their mailing list, I am not longer living in that address and I keep receiving complains from the people living in there that there is still junk mail from Nissan of Lithia Springs for commercial solicitation. Please STOP sending junk mail!

  

  Business response

  01/31/2023

  We have removed the customer from all mailing lists. Some mailers may have already been sent out but no more will be sent after 2/1/2023. 

  Customer response

  01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a new vehicle in April 2021 when Nissan Lithia Springs was desperately looking for used cars to put on their lot. They came looking for me and contacted me regarding my Nissan Murano. I went in with what I hoped to purchase and get for my trade in. The sales person was awesome and involved the ** because he wasn't able to seal the deal. The ** reiterated that my used car was desperately needed but he couldn't give me the deal I asked for but threw in a cruise along with free oil changes and tire rotations until I no longer had the car, 3 years had passed or 100 000 miles whichever came first. We had already discussed that I get a different car on average every 2 to 3 years because I travel a lot. The ** said he will make more on my used car than he would lose in oil changes and tire rotations. The first oil change with Solange as the maintenance rep ***** see the agreement and went to check what may be in the back screens to confirm. She returned and said all was taken care of. I returned for a second oil change and had no issues. I scheduled the same appointment for Aug 20th. The maintenance service person, ***, asked if I had any coupons to apply to the payment, I explained what was agreed at time of purchase, he went to check like ******* did and said he ***** see it. I was then sent to speak to someone at the front desk in sales. I explained what had happened and that I wasnt asked to sign anything regarding the agreement and took someone's word because where I am from your word is everything. He said he found it hard to believe that anyone would promise such a thing when they couldnt fathom how long I might have the car. I explained our conversation about how much used cars were needed because of the pandemic and I could only tell him what transpired. I asked him to put himself in my shoes and ask himself what would you do, he said you declined on the maintenance agreement and I can tell you no matter how long you stand there you arent getting it.

  

  Business response

  08/27/2022

  Customer has already recieved a year of free oil changes so far at our Nissan Lithia Springs Ga dealership.  We never promised lifetime oil changes to the customer, also the customer had no proof of this agreement for oil changes!  On her day of service visit she also recieved a free oil change on good faith.

  Customer response

  08/27/2022

   
  Complaint: 17752592
  
  I am rejecting this response because I did receive the promise of lifetime oil changes, did I get in writing, I did not, they are correct on that. ****** learned. I was not treated well by the ** and had to seek another person on their staff who was part of the transaction when I bought the car and he said and confirmed thay at that time they were making crazy deals to get used cars. He then was the one who was able to get the free oil change because no one in the past had ever said the promised deal was not notated. The ** said no he was not going to even give me that and was rude and unprofessional and seemed put out that he even had to discuss it. This complaint is not about the maintenance department at all but sales and the **. They are still sending text messages to now purchase the car I bought because they are in desperate need of used cars again and are willing to make unheard of deals to buy it. I am thankful for the 2 oil changes that I was given the first year I owned the car but had no idea until I went in for the 3rd that we had no deal. A sincere apology for the **s unprofessional attitude would go along way. People were beginning to stare while having the conversation because he was so ****** and aggravated. It was embarrassing and uncalled for.

   
  
  Sincerely,
  
  ***********************

  

  Business response

  09/09/2022

  We regret any misunderstandings that occurred and we appreciate the customer for sharing their concerns. 

  Customer response

  09/12/2022

   
  Complaint: 17752592
  
  I am rejecting this response because:
  The misunderstanding was on the part of Nissan and I accept my failure to get the agreement in writing. If I had known there was no agreement, I would not have made the appointments, I would have taken the car elsewhere or thought one of the 2 times I took the car, the misunderstanding would have been mentioned. The way it was handled by the ** was unprofessional and uncalled for. Be a leader with some integrity and understanding and at least pick up the phone and apologize for your actions. Raising your voice and acting as though my request is absurd along with advising me that I was waisting your time and drawing attention to the situation in a showroom filled with people is humiliating to the customer and provides a poor outlook on ********************** business dealings. I will await the apology. I will drive to the store to receive it in person.
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩