ComplaintsforMike Patton Honda-Chrysler-Dodge-Jeep
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
They defrauded me out of my 5000 deposit.Business response
08/19/2022
Business Response /* (1000, 8, 2022/06/07) */ The initial problem arose due to multiple fraudulent activities from the customer. Initially the customer provided a fraudulent finance application with a misrepresentation of her employment and income. This was brought to light via the lender that approved her loan when the physical documentation was presented to finalize the funding of the loan with the bank. She provided pay stubs and a bank statement both of which were counterfeit, and not from the company or the bank which they were purported to be. The stipulation that those documents would need to be provided to finalize the deal were known at the time of purchase, and the customer knowingly and willingly provided counterfeit documents to secure a loan under false pretense. The vehicle was returned; there have been multiple contacts made with the customer, and a way to resolve the issue has been presented in which the majority of her refund will be given to her. We have a check ready and signed for $3,588 to return to the customer now. We assessed fees due to the return of the contract due to fraud, reconditioning and re-inspection of the vehicle, and the 321 miles driven. These totaled $1412 for restocking fee, new inspection and detail, returned contract fee, and the miles placed on the car per the bailment agreement signed at purchase. The customer has now refused to cooperate moving forward. These matters are taken very seriously by our dealership as it risks not only the property involved, but our reputation with our lenders and potentially the ability to use the bank again in the future. The lack of willingness to resolve this issue seems to be only on the side of the customer at this point.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.