ComplaintsforVibe Kayaks, LLC.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Vibe kayaks advertised that their hero seat would be back in stock on their website on 4/24/24. On this date I purchased the seat. Following my purchase the company reached out and said they did not have the seats in stock yet and that they would be arriving within the next week. I was next told that the shipment of seats were delayed at the port. I was then told that they tracked down a seat for me in their warehouse and were going to ship to to me. After a week of no communication I reached out for them to tell me there was no seat in the warehouse and I would have to wait for the shipment to arrive. Now Im being told the shipment has been misplaced and they cannot process and ship my order until their next shipment of seats comes in or they find the lost shipment. They are still unable to give me a reliable timeline for when I will receive my order. The company has no phone contact and can only be reached by email making this frustrating process even worse. I am an avid fisherman and purchased their kayak used because they advertised the seats would be available for purchase by 4/24/24. I have had to miss 3 tournaments because I still have no kayak seat. Please help me resolve this issue it would be greatly appreciated.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered 1300$ worth of fishing gear from vibe and my account still says unfulfilled because I havent received my cratewell yet. I gave them ample amount of time to fulfill the order. I didnt reach out because it says back ordered on my account (figured there were plenty of others in line above me) so I waited to receive it and never did. I decided to reach out to them and they told me theres nothing they can do? How can I pay for a product and then not receive it and get the answer theres nothing we can do thats absolutely absurd.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Filed a warranty claim on July 5th for brittle cracked hatches, claim was approved July 6th.It's now August 3rd and have received nothing.Company said two weeks ago it was preparing for shipping. Now they are saying they are out of hatches and are working on ordering more from the factory.They show hatches for sale and in stock on their website. This situation needs resolved.

• Initial Complaint

  07/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  i purchased the first kayak on April of 2021. After the first 6 months of use i kept noticing the bow would point to the wind in the slightest of wind and more so in heavy wind. i took videos and reported it. they said it was my weight etc. after a bunch of videos and pics. they sent me a new kayak. the new kayak has the same issue as the old one. now they wont return my calls and the employees are rude saying that nothing is wrong it. I've talked to several other people that have had the same issues and the company wont fix it. they don't care about the customer or anything. as well my pedal drive broke as hundreds of others. they wont fix that either. all they care about is colleting the money and that's it. tired and feed up. if anyone is thinking of doing business with vibe i would steer clear. also as there shipping is whole other nightmare.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Order# ***** made on June 4th, 2022 to Vibe kayaks was made June 5th. I notice that my address had changed to a different address, so I called them and left voicemail to the company but no response at all so I emailed them letting them know that they had the wrong address for me.they emailed me back and mentioned that it was going to be corrected and shipped no tracking number was given to me by that time. After I received a tracking verification for a partial order which it was 3 day later I emailed them to let them know it was still wrong.address in my account on their webpage. I got an emailed saying that everything was corrected and should be receiving it. Well partial items arrive at my house via ***** and there was a second shipment that was sent via **** The *** never arrived to my address and was not able to verify with the home owners if there was a package available for me. Its was days later and and they said they dont recall it arrived (probably someone took it they replied back. I emailed Vibe regarding the wrong address and admitted they had mistakenly sent to the wrong address and they blame *** AND FOR ME to take the complaining to them. I replied NO you sent it to the wrong address. I verified with *** AND SAID they delivered were the package said it needed to be delivered. I have contacted vibe several times for more than a month and they have not tried to resolve this or refund no money. At this point I would like a refund for everything.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I made a kayak purchase on June 3rd.On their website it clearly states that delivery guaranteed in 20 days.The word "delivery", not the word "shipped".My first inquiry is when they said it "ships" before 20 days.So once my order went past that 20 business day period when it should have been shipped already, I started contacting the company. When I originally made my order for this kayak, it was fully in stock. Since I purchased it, it has gone out of stock twice. I told them that I have waited long enough, and if they don't intent to ship my kayak that day, then I simply want a full refund of my order. They proceeded by lying to me, they told me that my kayak has actually just been shipped out, and they gave me a tracking number (which turned out to be a fake tracking number by the way.) What a coincidence that the exact day I tell them that I want a refund, they tell me it magically has just been shipped. An attempt to make sure they don't lose the sale.UPS can't recognize the bogus tracking number since it was given to me by ********************* a week ago. So I contact them and ask them what's going on. I get a response 2 days ago from ************************* just saying that they are looking into it.That was 2 days ago. How hard is it to look into something like this? I have heard nothing from anyone since, and all my messages since have been ignored. The kayak is currently out of stock. I know what they did was ship out my kayak to someone else who was accepted by their weird ************* first.and they don't want to lose my sale, so they are feeding me lies until their next shipment comes in, because they are still showing out of stock now for the kayak I ordered.They follow some extremely shady business practices. They will not refund you when you don't get your kayak, and they will feed you lie after lie to prolong the process to cover their butts.All I want is my $1,593.22 back so I can actually buy a kayak somewhere else before the season is over.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Vibe kayaks is knowingly selling kayaks with a structural defect that severely reduces the actual weight capacity of the kayak. Vibe kayaks and ************************* (owner) are aware of the flaw and in his words it happens, but we always take care of it for the original purchaser because I bought the kayak used they claim no liability for the product or its quality. The flaw in the boats is structural and when mine failed I was forced to walk 8 miles in a river to my vehicle. Had I been on a deep or swift river or in a lake this structural defect could very well have caused death. This defect causes the boat to sink and the REAL capacity of the boat is much lower than the stated 300lbs . Vibe kayaks was asked for f this could be fixed so that it is safe to operate and their response was to @put tape on it this would do nothing to help structural problems and this advice could cause death. After getting these replies I contacted the owner of vibe (*************************) he did not reply directly instead posted on a public ******** post defaming me as a kayaker, questioning my professional knowledge, insinuating that I was lying and then shut off comments so that I could not reply or defend myself. *************** is representing a product as safe for 300lbs of payload when in actuality it is unsafe at a MUCH lower weight and this will ultimately cause loss of life or severe injury. At the very least this is deceptive business practice.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed order #***** on Nov 19, 2021 for a kayak and 2 paddles. The ** was paid in full back on Nov 19 $1451.47. The paddles were shipped right away and received. I have been waiting for the kayak to be delivered for 6 months. I have been told the kayak is there in stock but just waiting to be shipped. I continue to follow up with Vibe Kayaks every few weeks, but there is a different excuse each time. Most correspondence is by email with *********************************** They typically do not answer the phone ************, if they do, I get no response as to when will my kayak ship. I do not want my money refunded yet, I would like the kayak. I beleive they use a small delivery service such as UShip. I bought and received a kayak from VibeKayaks 2 years ago and everything went fine with the delivery. I suspect they are not getting many UShip drivers these days. However, they owe me my kayak and should choose another shpping service if needed.***************** ************ cell ************ Home

• Initial Complaint

  04/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I received approximately 700 dollars in Vibe Kayak gift cards to purchase a kayak. On 12/26/21, I ordered Sea Ghost 110. I purposely ordered an INSTOCK color so it would not be delayed or back ordered. At that time I paid ******* dollars plus an additional 189 dollars for shipping. The site stated that instock items are shipped and delivered within ***** days. By the end of January, I had not received verification of the kayak being shipped. However, I was eventually sent an email be told that shipping was delayed. I called and spoke with a customer representative in February. She advised that their shipping was on a pause. However, there is no mention anywhere on the website, when you order or at any time prior to purchase. I could not be given any time line when shipping would start or when my kayak would be delivered. It is April 26th. I have checked multiple times on their website on my order number. It states that it is awaiting fulfillment. I also asked if there would be a reduction in shipping fee or possibly a discount on Vibe merchandise to offset the inconvenience. I was told no and then they stopped responding. The chat feature is automated and is not always available. I have called multiple times. Only once was the call ever answered by a customer service representative. The other times you are asked to leave a voicemail. I have done so and not received any correspondence. The payment for my purchase was taken when I ordered. My order is not being fulfilled, there is no correspondence between myself/business, there are no answers at all. Further making matters worse is that they do not refund gift card value. Therefore, if I get a cancellation, they will not refund the full purchase price and then Im forced to reorder, going through this same process, waiting in what I think is unacceptable period. Even as of today, it states that instock kayaks are delivered within 7 days for expedited shipping and 20 days for courier.

  Customer response

  05/02/2022

  Ironically enough, an independent trucker called me and then delivered my kayak within hours. So, personally I dont feel that my complaint is warranted. However, I know that the way Vibe is ignoring paid customers and or not corresponding is a great irritant to others. I hope that BBB can help them, because how they are behaving is not acceptable.

• Initial Complaint

  04/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife placed order #***** on Feb 7th. The order originally stated Feb 15th anticipated ship date. Come Feb 15th she received an email saying that its now 3 weeks from order date. Around the 3rd week of March I reached out to find out what the hold up is and was told their warehouse had shut down shipping and would resume shipping at the end of march and would be caught up mid April. It is now April 10th and no fulfillment of order and the company has shut down the only option on their website for reaching someone which is via chat option. The lack of communication of this company is going to vastly overshadow any customer opinions regardless of quality. If this isn't resolved timely I will have no choice but to file a complaint with the **** They owe their customers either $$$ or a delivery date.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩