Customer ReviewsforCarl Black Automotive Group

Worst experience of my life. The agents there dont even know the features of the luxury cars they are selling and the **** *****, will be condescending and argue with you about everything. 10/10 worst dealership.

I purchased a truck from them a few months ago. It was a preowned Ram Truck. When we were signing papers they mentioned I had some free complimentary oil changes. I call to schedule one and the service **** tells me I purchased a maint plan which I did not purchase. I live ************************************************************************************************** my town unless it was free with the purchase. I figured well it's paid for now so I'm not going to make a fuss about it and just use the service plan and make the drive. I call to schedule a service and they tell me that I can't use the normal service **** I have to use the fleet **** due to my truck being a ****. This was never disclosed because I never agreed to it. I call on 4/9/22 to schedule and come in on 4/22. They still do not have my oil or filter. I go to the finance manager and she shows me where I purchased it in their computer. It was labeled OTHER fee. Not Maint Plan. **** Black is hiding that fee and tricking people into buying a maint plan. This should be considered fraud or theft by deception. Not only was I tricked into buying it, it also isn't worth the paper it's printed on if they can't get an oil filter in 14 days. I will never go into **** Black again and I will encourage every person I know to never use **** Black again!!!!