Reviews
This profile includes reviews for RoofClaim's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromCara C
Date: 07/12/2024
1 starA canvasser for the *******, ** location named ************ has repeatedly visited my neighborhood and left flyers on houses and properties that indicate No Solicitation. This is incredibly unprofessional and inconsiderate of homeowners' wishes.Just this week, ************ has left a hanging flyer with his name and number on my front door handle and stuck the same flyer underneath my windshield wipers when my car was in the driveway; there is a clearly visible sign that says No Solicitation posted on my front door directly parallel to the handle and at eye level. Any person with the slightest bit of professional practice and common sense should know that to solicit business information means to ask if that business can perform whatever its services are. No Solicitation means no business services or business information is wanted!As a result of ************'s unprofessionalism and inconsideration, the paper flyer stuck to my windshield and will not come off, creating more work for me that I would not have to attempt otherwise.This is not the first time that ************ has left a hanging flyer on my property despite the No Solicitation sign.Roofclaim.com, it is your responsibility to properly and efficiently train your solicitors on basic rules for soliciting to property owners and homeowners. No Solicitation, No Trespassing, and any other message of the like means services are not wanted and information about services is not wanted either.
RoofClaim
Date: 07/15/2024
Hi ****, We are sorry that we have inconvenienced you in any way. Of course, that is never our intention. We offer free roof inspections so homeowners, like yourself, can have peace of mind. Typically homeowners are unaware of damage to their roof and we want to serve our homeowners right when they need us to prevent further damage to their homes and property. We are so sorry that our flyer stuck to your windshield! We have on-going training, and we will use this as a learning opportunity for our sales team to coach them about proper flyer placement. Again, we apologize and we would welcome the opportunity to serve you in the future. We want to ensure that we do not inconvenience you again. Can you email ****************** with your address so we can make sure our team no longer visits you? Thank you!Review fromKelly K
Date: 04/25/2024
1 starRoof Claim did not advocate for us when our insurance denied our initial claim. We contracted with a new roofer, filed a new claim, and subsequently got a new roof covered by insurance. Now, they send scouts to my neighborhood (clear No Soliciting signs at each entrance AND posted on my front door) and leave flyers weekly. Do not recommend.RoofClaim
Date: 05/06/2024
*****, Here at RoofClaim we advocate for our Homeowners throughout the entire process. We sincerely apologize for the seemingly lack of advocacy on your behalf from our team. It is disheartening to hear about your experience, and we understand your frustration. The employee you worked with is no longer with our company, but we will be thoroughly reviewing your file for improvement and training opportunities. Please accept our apologies and if there is anything else we can do to assist you further please do not hesitate to ask. Thank you.Review fromJay
Date: 02/23/2024
5 starsTheir prompt inspection revealed hidden damage. Their efficient repairs not only fixed the issues but also prevented potential leaks. Trustworthy and ****************** for our roofing needs.RoofClaim
Date: 02/26/2024
Thank you for such an amazing review!Review fromDavid C
Date: 02/12/2024
5 starsTheir team is exceptional. They replaced our damaged roof very quickly. The friendly team, fair pricing, and clear communication showcased their commitment to customer satisfaction. Highly recommend their reliable service.RoofClaim
Date: 02/13/2024
We appreciate such an amazing review! Thank you! We are glad our team was able to provide you with the service you need!Review fromDon N.
Date: 11/29/2022
1 starROOFCLAIM WILL PUT the **** on property.. My roof damaged on August 2022 I called ******************************* Senior field Agent . He came over to inspection He asking show him my insurance policy , After he read my insurance policy , he said I only pay my deductible anything else his company Roofclaim. com will taken care of , he promised he will take care from A to Z , he and his company will deal directly with my insurance company. then I believe and trust ********* signed the contract , I paid my deductible. **** replaced suddenly on October 2022 I got the letter said Roofclaim put the **** on my property because I am not pay off my balance. I called my insurance they said paperwork processing need time , I called Roofclaim ask them why they put the **** on my property. They said they put the **** to my property because they make sure I am not selling my house . Finally DO NOT deal with roofclaim with many headaches in future ..RoofClaim
Date: 11/30/2022
Good afternoon. At RoofClaim.com we understand the process of a major construction project, including all the appointments and paperwork involved, can be a very strenuous ordeal for some homeowners. In this case, there was a balance due within the timeframes between the completed roof replacement and full payment received as outlined in the contract that was signed by **************** on 4/18/2022. RoofClaim.com sent **************** a certified letter stating future actions that would need to be taken IF the balance was not resolved. In less than two weeks of sending theletter, **************** paid the balance in full and RoofClaim.com emailed the warranty packet to him directly at ******************* A lien was never perfected on this property and if **************** would like the warranty packet emailed to him again we would be happy to do so. We truly appreciate the opportunity to assist **************** and hope he is enjoying his new roof.Review fromMercedes C
Date: 10/20/2022
5 stars***** was amazing and very profesional. He was overall very pleasant to work with.RoofClaim
Date: 10/25/2022
Dear ********, Thank you so much for writing a 5 star review. We are happy to hear that ***** is helping you with your roofing needs. If you ever have questions in the future please reach out to RoofClaim.com and we will be happy to assist.Review fromVanessa O
Date: 10/19/2022
5 stars***** was very helpful and he provided very useful information.RoofClaim
Date: 10/20/2022
Dear *******, thanks for leaving us such a wonderful review. We are thrilled that ***** is providing you with a 5 star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping you with your roofing needs.Review fromJeanette N
Date: 10/18/2022
5 stars***** was very knowledgeable, full of information, easy to talk to and very nice. Simply awesome.RoofClaim
Date: 10/19/2022
Dear *********, thanks for leaving us such a wonderful review for *****. We are thrilled your experience with ***** is 5 star. At RoofClaim.com we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words.Review fromJerry T
Date: 10/14/2022
5 stars***** was very prompt and explained the process. I would highly recommend.RoofClaim
Date: 10/19/2022
Dear *****, Thank you so much for writing a 5 star review. We are happy to hear that ***** explained the process to you in a satisfactory manner. If you ever have questions in the future please reach out to RoofClaim.com and we will be happy to assist.Review fromVince B
Date: 10/10/2022
5 stars***** was very professional and informative and I fully recommendRoofClaim
Date: 10/11/2022
Thank you for taking the time to write ***** a 5 star review. At RoofClaim.com we strive to provide excellent customer service and are pleased to hear that ***** is doing so. Please reach out to us if you have any further questions or need assistance.
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