ComplaintsforSaia LTL Freight

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  You have a driver employed with you who is volatile and dangerous named ***********************, DOB 09/16/1986. He was fired from ***** Freight on December 6, 2023 for a violent act toward another worker. He broke the window out of a truck he was driving and was dismissed as a driver. Hes a liability.He was not laid off.His name is *********************** and he reports to your terminal in *********/********.I will be reporting this to SAIA corporate.

  Business response

  04/01/2024

  Thank you for sharing your concerns. We appreciate knowing the information contained in the complaint, but, because its regarding an employee, we cant share any additional information.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered an A-COIL , and an AC CONDENSER unit from ********* supply house in ****** **.. I paid ****** to ship this to my address in ***********, **********. I paid for this in January on the 2nd of 2024 and It took till the 15th of January to receive it. I had been out of work due to the union strike for going on eight months. I work 12 hours plus a day Monday thru Friday and Saia does not deliver on weekends. By the way this whole time I have gone with out heat since the beginning of December. So I call this saia and ask them to *************** so I can start installing it on the weekend. they sent me an email to sign for it and I sent this email back with directions ," To place into my yard and close the gate and if it's raining please put under porch and call me when you are here to deliver it." The unit was placed on my drive way and I never got a call. When I got home the evening it was delivered I was really happy to see it . I took a picture right away to send to my mom to show her I finally got it. Then after sending that picture text , I started to open and move the package into my garage . I noticed a couple of rips and a hole in the box. I opened it and the unit was damaged bad. I called ********* and told them . They said they sent it out brand new and I should put a claim into saia. The guy at ********* asked if the refrigerant was not compromised and I looked into the unit and saw the oil on the inside of unit ,That means that it has a hole in the coil deeming it to be completely damaged and not working at all ever. It can not hold a charge. I called saia right away , literally minutes after finding out about the hole. I got the email for the claim . I am not really savvy on the computer and also I am working very long hours, it took me a few days to upload pictures and fill out the claim form . I just got an email today February 21 telling me my claim has been denied because I sent the email to deliver it without my signature. They broke my machine.

• Initial Complaint

  11/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Sept 6 my order for a shower stall is sent to American standard to be shipped via SAIA to me in ****** ** by the 11th.Saia picked up the stall and from there it went to PA for about a week, then back to **** and passes the date it was to be delivered. I tried to cancel/stop the shipment but ***** advised me to wait till it got to ****** then refuse shipment to ******. I did that, talked to Saia and they agreed. I thought that was the end of it. Today, 11/24 I get an invoice from SAIA for $2879.46 due on 11/30.In the envelope were various invoices some indicating they picked up the shower stall in ****** and I sent it back with it being billed to me. That never happened. There is also an invoice with DAMAGED written across the invoice... Who damaged it and why aren't they being billed? SAIA also claims that the 56 lb shower walls are now 295+...did they add something to the shipment that had nothing to do with me. American standard shows weight of the shower walls at 42 lbs.Something is very wrong here... I never received the shower, delivery was refused when it was still in ******. I would never agree to send back a $500 item for $2800.Iwould have paid the 500 and kept it.This bill was sent out with nothing proving I ever agreed to it, because I didn't, no signature from me. No real explanation about what happened to the shower walls... How and when were they damaged.I have talked to lowes and they are investigating. Unable yet to talk to SAIA, I need to calm down first, this feels like an assault.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Saia Motor Freight has lost my business in ******* *****. I have been dealing with SAIA since **** when I was a manager of WO Supply, then as a partner to Service *************** and now my company Energy Import Products. The driver we had is rude and abusive, they have lied many times about when we have been available for delivery and they constantly harass us about COD payment. We have been in business for 22 years. I am sure we could have worked something out. Recently a driver called to tell me that he tried to make delivery and we were not at the facility at 5pm. I was at the facility. He became very irritated and then asked me who I was and what my position was in the company. I told him that my name is ********************* and I own the company. He got real quiet. Currently we have a shipment that we have waited to be delivered for a week. Do not get on the blacklist of SAIA. You will be lucky to receive your freight. I think they have forgotten that we have choices. After 30 years of dealing with SAIA Motor in the ****************** Industry it is time to look for another solution when it comes to freight between ******* and *********

  Business response

  11/07/2023

  The Saia driver attempted to deliver this shipment on the due date of 10/18.  Nobody was available to receive shipment.  Driver stated that "normally the neighbor signs for the shipments" but this shipment required a check to deliver.  We attempted to reach the consignee via email to ******* on 10/20.to determine a better delivery time.  ******* responded on 10/23 that a check would be ready at time of delivery.  ************ asked for 10/24 delivery and we delivered on that day.    

  Customer response

  11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not worth my time to pursue.  The complaint was also directed to the driver who told me on the phone to "F off" and then asked me what my position was with my company.  When I told him that I owned the company he hung up.  As for the "checks". Saia has serious accounting problems.  We send checks, they ask for more checks.  We have over 10M in open commercial credit.  To force us to have a check ready when shipments are delivered is something that was done in the 1980's.  When we pay online they still want a check.  *********** has gone from a reliable carrier to a circus.  I am very sorry about that.  We have switched everything over to AAA ******. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a PTAC (air conditioner unit) on Amazon through a company by the name of ************. Responsibility for residential delivery was accepted by SAIA, Pro Number ***********. I was contacted by a SAIA representative, ***************, in their *****, ** office to find a date for delivery. I gave him a date that I could make work for delivery; *************** said that date should work. I was informed at that point they would be unable to physically deliver to my address (on a public road that has previously handled tractor trailer ******* traffic). He said sending any other truck besides an 18 ******* was not an option; the item could easily fit in a van or the bed of a pickup truck. He said I would need to meet the truck on a main highway with my personal pickup truck. My other option was to pick up the item at his office, which was 60 miles away. Given these 2 options, I chose to meet the delivery truck on a highway near my house. I was never contacted to schedule a time for delivery, so I called SAIA on the morning of the day that delivery was planned. At this point, I was only given a 1 hour window to be available to meet his delivery truck in a highway, and I could not accommodate that time. At this point, I offered to pick up the item at his office the next day, but this was refused. He refused to allow me to meet the truck anytime from 4p onward or the next morning. In order to receive the item, I wound up having to cancel some appointments and rush to meet the delivery driver ********************************************************* my case, shipping was paid by the seller (and not by me, the buyer). A decent company would compensate me for my mileage, time, and inconvenience. SAIA should not be accepting responsibility for delivery for items going to addresses they cannot service. Especially for residential deliveries, a time window should be scheduled.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Waited all day for delivery. Got a call at end of day that driver could not get to our delivery as truck had pallets in the way. He was plain nasty when I asked him how this occurred.Entire day wasted.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ****** making a delivery to my neighbor,after he made his delivery,driver making a turn and his trailer snagged on my WiFi line and he knew that he had the line cause the person he delivered to was helping him try to get it off his trailer. Instead of backing up he continued with my cable on his trailer and ripped my cable,********** off side of my home and ripped a piece of my front porch off . Instead of stopping and telling anyone he did nothing! I called the company and the response from company was so rude the person told me it wasnt driver fault and to deal with it. Very bad company and disrespectful and rude.

• Initial Complaint

  06/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was given and estimated of 700 dollars to ship a box when I got my final bill it was ***** dollars they are scanning people shipping the product and than sticking you the consumer with an outrageous bill beyond what you where told it would cost

• Initial Complaint

  04/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was charged $55.00 for the "Liftgate Delivery/ Hand Unload". I used my own tractor with forks to unload it on 1/20/23. I disputed this charge with SAIA on their website in February. I have continued to be billed.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 2/6/2023 While I was stopped at a stop light in ******, ******** a SAIA truck sideswiped my car. I managed to follow the truck and the driver took information and said the safety department should be in touch with me. An adjuster contacted me and SAIA approved a parts and labor settlement with $70. For loss of use. They did not supply me a rental car or offer to pay for Uber rides until the car is fixed. I have been forced to curtail my driving, drive illegally without a driver side mirror and risk my life and safety everytime I need to leave the house. I also have to drive with the window down in freezing weather to keep the dangling driver side mirror inside the car so it does not bang around and damage the rest of the car.. I am 74 yrs old and do not have the funds to repair the car and wait for SAIA to reimburse me. I have emailed the safety department and the adjuster multiple times with pleas for a mode of safe transportation with no avail. I find this cruel treatment of an individual by a very large company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩