ComplaintsforSanitary Plumbing
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Complaint Details
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Initial Complaint
06/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contact Sanitary Plumbing on 6/14/2021. I spoke w/ *******. I was concerned my toilet was moving & I was worried the wax seal or the flange was broken. Our toilet intermittently clogged up (1-2x/mo) & I thought there were roots on that side of the house & might be roots in the line. I said the septic had not been cleaned for a bit & maybe that was causing it. I received a call on 6/15. I spoke with ****, who I repeated everything I told the *******. He arrived and determined the wax seal was bad & replaced it. He flushed the toilet once & did not snake the toilet as I had requested & left. The toilet did not work after his visit & I phoned back on 6/21 after the toilet overflowed, flooding our bedrooms. I was told there would be another trip chg. I asked to speak w/ the Mgr or owner. No call. I called 6/24 I was told they would do nothing. I called 6/25-6/29 and spoke w/ the owner. He refused to do anything, even tho he guarantees his work. He ended the call by hanging up on me.Business response
07/28/2021
From: ******* ****** <*******@**************>
Sent: Monday, July 19, 2021 1:31 PM
To: Info <*****************>
Subject: ********Good afternoon,
I am sorry but our company had done all that we can do.
Thanks
******* ******,
Office Manager
Sanitary Plumbing
PHONE: ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.