Business ProfileforMaster Rooter, LLC

Someone needs to stop these con artist. They qoute you $150-600 at the time of booking the appointment. Then when they arrive, ( of course a few hours late) the price more than doubles. They tell you all these possible problems with your system and give you recommendations on options on how to go about fixing them. So the whole time you think they're going to do these recommendations, when in reality they're just pumping your tank. They'll lie and say your tank is "overflowing" which becomes a $200+ charge. That's total BS because the cap was a clean slab when removed. Then they'll never tell you they're charging you another $500+ for the main line to the house to get pumped! After talking to other septic companies they all informed me that the main line gets pumped automatically when doing a standard cleaning. You'll think they'll be satisfied s******* over clients but it doesn't stop there. Because they're still charging the original $500 + for a standard pump and an additional $100+ to remove the caps. Bringing the total to $1300+. I have two little ones at home. So I was trying and tackle multiple things at once. So when I signed the invoice for the $1300+ I thought all these recommendations and problems were being fixed. Nothing was fixed other than a basic pump. Once I got off the phone with processing my card. All work stopped and they were "finished". EVERYONE BEWARE OF THIS SCHEME!!!!! I had to ask to see pictures of the "work" that was done and the technicians reluctant to show me. I only thought he was taking pictures to educate me on my system. I had to snap pictures of the pictures he took from my device. There's no breakdown of services on the invoice. It's all unprofessional! They're thieves at the end of the day!

******************** we understand your concern and did look into this for you as well as pulling the recorded calls. We responded to your initial online request and when you spoke to our office, we asked a few questions of what was going on and collected information on your home. We gave you a quote for pumping the tank based upon that information and as well explained that any service above pumping would be additional costs per the recorded calls as well as let you know we would look the system over and advise and you specified you wanted that as well. We also explained that we have to make sure it's working or do a one over of the system and we can't just pump and walk away without trying to address any issues that are causing problems. On your initial call you explained an issue and we advised on that call that pumping a tank does not fix problems. Our tech came out and diagnosed your system and due to age advised some courses of action. Our invoice states some of those items are declined and we recommended further diagnosis or work which would be more money. We provided services and stated the issues of the system, and that more diagnosis or work will be needed in future. Customers do not have to accept services and if you declined all services, we would have closed the system up and left at no charge. We did provide more services than pumping and as we stated on the phone any services above pumping the tank would be additional. When you called with concern after the service call, we created a ticket and had the technician reach out to you as well after the service and he contacted you back the same day to review and answer any questions you had. We reviewed the work order as well and confirmed it was signed and acknowledged in all places, explaining what services were performed which were declined and further issues that need to be looked in or addressed. We always take all calls from customers and treat them the same and if there are concerns, we would be happy to address them. We understand when purchasing a home recently that there could be things unknown and on our initial call you mentioned you didnt have any idea of the last service of the system. Septic systems have a life span and will need repairs or replacement of components such as the drainfield at some point. We always recommend having a septic inspection done not just a home inspection when purchasing a home to ensure you know the current condition and future functionality of the system.