Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing and upsetting experience with Car Island Used Car Dealership, and I feel obligated to warn others. I purchased a used ***** SUV that turned out to be a complete lemon. From the moment I drove off the lot, the car had serious electrical issues, as well as worn-out brakes and rotorsissues that were clearly present before the sale but never disclosed.The sales representative, ****** was by far the worst part of the experience. He was dishonest, manipulative, and consistently lied about the vehicles condition, history, and what was included in the deal. Even more disturbing, he made inappropriate and sexually harassing comments to me during our interactionscompletely unprofessional and unacceptable behavior that made me feel unsafe and disrespected.This dealership does not operate with integrity. They misrepresent the vehicles they sell, brush off serious concerns, and have staff who lack both ethics and decency. I strongly advise anyone considering buying from Car Island to look elsewhereespecially if you care about safety, honesty, and being treated with respect.

  Business Response

  Date: 05/03/2025

  Hello, We hope everyone is well, This complaint is nothing but a LIE we do NOT have any records of business with someone named ******* ****** when we searched in our DMS(******) as it is clear in the attached picture the only person named ****** that weve done business with was a gentleman that purchased an Infiniti from us which is extremely happy with his vehicle. We actually double checked to make sure that it wasnt him that wrote this and sure enough, he wasnt the one.
  

  This is nothing but a funny lie because ******************* the writer referred to) is not a homosexual person to make sexual comments about a man named *******!!!!!!! Mr. ***** is married to his wife and has a family.
  

  We would greatly appreciate if BBB removes this nonsense of a complaint because truly and clearly this person has not done business with us and we can prove that, He is someone that is just trying to hurt our image by writing lies.
  

  If anyone has any questions or needs clarification about this complaint, please feel free to reach us at ************.

  Best regards.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I test drove a 2015 Jeep Patriot on 11/30/24. The salesman, *****, went on the test drive with me. I noticed a jerk as I accelerated the car. ***** stated that his mechanics installed a drivers belt that was too large. He informed me that they would fix the issue and not to worry about the jerking. Since it was a simple matter of changing the belt, I moved forward with purchasing the vehicle. I made arrangements with ***** to pick up the repaired vehicle on 12/04/24. On 12/04/24, ***** informed me that the Navy Federal checked had NOT cleared. After work on 12/05/24, I commuted from ******* to ******, ******* to pickup the vehicle. However, the registration/tags were not completed, and I could not drive the car off the lot. I already commuted over an hour before they informed me that I would not be able to take the vehicle. I was told that this matter would be resolved by the next day (12/06/24). I had to take a **** with my 3 year old to pick up the car on 12/06/24. I arrived at 6:32PM, right before their 7:00PM closing time. Since I was inconvenienced, the owner offered me a three month warranty for $5. I received the keys, drove the car to the stop sign and it was still jerking. I immediately called ***** and went back to the dealership. ***** asked to test drive the vehicle while we were present in the car. He tried to convince me that there was nothing wrong with vehicle. The car jerked again once we came to a stop in front of the dealership. ***** stated that this was completely unacceptable and he would get me on the schedule first thing with his mechanics. There was an emission receipt laying in the passenger seat dated for 12/06/24. I took the car to Auto Zone (12/07/24) to get them to scan the vehicle. The code shown was related to an issue with the transmission. ***** never followed up with me to schedule with the mechanics for the initial repair. He told me to use the warranty to fix the problem. As of today, the problem has still not been resolved.

  Business Response

  Date: 03/28/2025

  We're extremely sorry that we couldn't meet your standards and satisfy you however it's worth mentioning that the vehicle did not have any signs of a jerk/transmission failure at the time of purchase because as you and every one with a little knowledge understands an issue of such could never be caused by a drive belt and you would not have purchased it and such a thing was never a part of our conversation here, we still offered you to bring the vehicle back for us to perform an inspection which you refused to do so and instead you had your cousin call us and cuss out.

  As far as your commute is concerned we notified you that your payment was not cleared at the time because navy federal checks take about 3-4 business days to clear as they are not cashier's checks and with that being said there were no ways for us to release the vehicle however you still decided to come up here and attempt to pick the vehicle up, it is however worth mentioning that we sent you a CASH APP payment which we have a receipt of in order to help you with cost of your **** as a courtesy and you gladly accepted that !!!

  It is worth mentioning that we offered you a warranty at a very low cost as we understood the inconvenience caused by your commute and did all we could to make it up to you and you gladly accepted that as well !!!

  We by law are required to make sure that all of our vehicles have current emission test before leaving our facility and that is why we went ahead and performed an inspection on your car as well, as you can see in the picture that you submitted from your AutoZone inspection the vehicle is ready for the test and it passes it which makes us wonder what is there for you not to understand in regards to that matter.

  lastly we need to mention that all of our vehicles are sold AS-IS and will not come with a dealership warranty as it shows on the buyer's guide that you signed as well however we allow for a mechanic of your choice to come to our facility and inspect the car on your behalf prior to purchase which you decided not to take advantage of.

  We believe that we have treated you fairly by being transparent / sending you a payment to help with your commute expense / offering an extremely inexpensive warranty for your inconvenience and offering you an inspection and possibly assistance towards any repairs that were diagnosed to be needed which you refused.

  We are still willing to inspect your vehicle and help you with any possible repairs needed and help make this a better experience for you.

  Please feel free to contact management at ************.

  Thank you for sharing your thoughts and opinion about your experience with us.

   

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle April 18 2024 from car island 3550 ****** hey Duluth ga was told to bring car back said emissions was done on april18 th ****************************************************************************************************************************** the dealer cancel my paper work for my title they can not get and this car has not even been inspected by the state to be road worthy which all cars must be rebuild able cars must be Ibefore allowing to be title in the state of ha which this car has not been car is in operable at this time also car wont pop sss emissions so they took my money and I have a salvage title I requested a refund or for this car to be fixed or I request a full refund

  Business Response

  Date: 06/29/2024

  Dear ***** we are sorry about your experience however the vehicle was sold to you with current GA emission (inspection date : 04/18/2024) which you can check on the clean air force website yourself, vehicle had no problems of any kind to trigger a check engine light at the time of sale and you are well aware of that specially with how hard you test drove it !! 

  Vehicle was also never sold with a salvage title and it has a GA rebuilt title and was inspected by a certified facility which we have proof for. we have made multiple attempts to have a phone call with you and walk you through the process so everything is more understandable for you but you avoid communications.

  please feel free to come to our dealership or to give us a call

  Customer Answer

  Date: 06/29/2024

   
  Complaint: 21916162
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED VEHICLE ONLINE BELIEVING VEHICLE TO BE AN EXCELLENT BUY, AS ********************* PORTRAYED. I WAS MISLEAD AND DECEIVED. DEALER LED ME TO BELIEVE I WAS PURCHASING A CAR IN EXCELLENT CONDITION, BOTH COSMETICALLY AND MECHANICALLY. SALESMAN CALLED ME EXACTLY 43 TIMES ON DAY OF PURCHASE MAKING STATEMENTS ABOUT CAR AND HOW I WOULD "LOVE IT & THAT HE DROVE IT HOME THE PREVIOUS NIGHT AND THAT HE LOVED IT!" ALSO STATED, THAT HE HAD DETAILED VEHICLE FOR ME (TEXTS FROM ***** ARE VERIFIABLE) AND HE WOULD DELIVER TO ME ON DAY OF PURCHASE! SAID VEHICLE HAD 1 OWNER & NO ACCIDENTS AND I VERIFIED THIS IS AN "EXPERIAN AUTO CHECK" REPORT. CAR WAS NOT DELIVERED AS PROMISED& 3 DAYS LATER, TOOK A LYFT, COSTING ME $85, TO PICK UP MYSELF. AS I WAS ENTERING VEHICLE i SAW AND SMAELLED WHAT APPEARED TO BE MOLD AND RELAYED THIS TO *****, WHO SAID, "THAT'S DIRT, NOT MOLD. WE DON'T BUY FLOODED CARS." BECAUSE DEALERSHIP WAS CLOSING & I HAD ALREADY PAID & HAD AN HOUR DRIVE HOME, I LEFT IN CAR. ONCE ABLE TO INSPECT, IT WAS CLEAR THAT MOLD WAS GROWING IN EVERY BIT OF CAR INTERIOR INCLUDING VENTS (HVAC SYSTEM). I IMMEDIATELY ASKED FOR A REFUND DUE TO SAFETY RISK, BIOHAZARD CONDITION & PROBABLE COST OF REPAIR MORE THAN ESTIMATED CAR VALUE (TOTAL LOSS). I WAS TOLD, "NO, BOUGHT, AS IS" TO WHICH I REPLIED, THAT DEALER MUST DISCLOSE ANY KNOWN DEFECTS OR SAFETY ISSUES AT TIME OF SALE AND DID NOT. DEALER THEN OFFERED TO DETAIL & REPAIR ISSUE. I KNEW THEY HAD INTENTIONALLY & WILLFULLY DECIEVED ME. CAR HAD NOT BEEN RESTORED TO A SAFE DRIVING CONDITION. I RELAYED MY FINDINGS TO DEALERSHIP & GOT NO RESPONSE. I HAD A PROFESSIONAL INSPECT VEHICLE AND HE DEEMED CAR TO BE A TOTAL LOSS, DUE TO FLOOD DAMAGE. STRUCTURAL CORROSION (RUST),, ELECTRICAL SYSTEM FAILURE AND 3 SPECIES OF TOXIC MOLD FOUND IN LAB ANALYSIS. SUBSEQUENT VIN/TITLE FINDINGS SHOW DEALER ACTED WITH CONDUCT WHICH IS INJURIOUS DETRIMENTAL TO THE PUBLIC. I EXERCISE CONTRACT RECISSION RIGHTS AND DEMAND FULL REFUND ASAP!!!!!

  Business Response

  Date: 03/28/2025

  This complaint has been fully resolved between the two parties, vehicle was never announced to have been in a flood and has a clean title however due to the customer's health condition and out of good will we went ahead and purchased the vehicle back from her and paid her.

  Thanks

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im from ******* and found this dealership on Auto trader . When speaking with ***** he was a very smooth talker . He FaceTime me inside of vehicle and assured the car was in great condition. I did the process with my bank to purchase the vehicle. I told them I would drive 7 hours to pick up vehicle but they offered to ship vehicle (now I know why ) . When I finally received the vehicle it was no a/c Im the car at all . I contacted dealership immediately because this vehicle was ********* and no A/C . The dealership manager said oh I had them to check all that before vehicle was loaded for delivery LIES ! They ask me to have freon put in vehicle which was ******. The a/c still didnt work after picking vehicle up from car shop . I spoke back with the manger again he asked me to have a diagnostics done ok sure another ******. Diagnostics came back that compressor on vehicle is out . There is no way they didnt already know that which is why they didnt want me to come in and pick up vehicles in person. Now I have to get compressor on vehicle fixed and I have not even driven the vehicle yet . CAR ISLAND IS BAD BUSINESS AND DESERVE NO BUSINESS AT ALL . I WILL BE CONTACTING THEIR LOCAL NEWS STATIONS BECAUSE THE PEOPLE NEEDS TO KNOW.

  Business Response

  Date: 06/07/2024

  EVERY VEHICLE IS SOLD AS-IS AND THAT INCLUDES THE A/C SYSTEM HOWEVER WHEN SHE BROUGHT THIS MATTER TO OUR ATTENSION WE OFFERED TO HAVE THE PART PURCHASED BY US AND SHIPPED TO HER HOUSE SO SHE WOULD ONLY HAVE THE LABOR COST TO DEAL WITH WHICH WAS REJECTED BY HER AND THE REASON FOR THIS OFFER WAS BECAUSE SHE IS AN OUT OF STATE CUSTOMER AND WE'RE UNABLE TO OFFER FURTHER HELP DUE TO THE **** THAT SHE COULD NOT BRING THE VEHICLE TO OUR SHOP FOR ANY SERVICES.

  THANKS 

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21751210
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  They offered after the vehicle was at the shop . I took  the vehicle to have ac put in like the dealer I was talking to advise and laughed because I stated it was ****** to input Freon . The compressor was out on the car and he never told me this before he shipped or sold the car because Im sure they knew this . ***** FaceTime me inside if vehicle and never once said compressor was out but he assured me everything was working properly in car. I offered to drive to dealership to get the vehicle but the didnt want to do that because I would have them known compression was out and not made the purchase. WHO spends ********* on a car without ac . He also stated he would send me a website to order compression never did. He wanted to tell me I was overpaying but company who was fixing on vehicle. I would like them to reimburse me my money for compressor.  OH I ask for the car  fax  he never provided and responded was they dont do car fax . This is definitely a ****** Learned BIG TIME !!! CAR ISLAND IS BAD BUSINESS. 

  Business Response

  Date: 06/07/2024

  Mentioned vehicle had every component in perfect working shape at the time of sale however being a used car with used parts on it anything including the ** compressor can break at any point of time, thats the reason why every car is sold AS-IS.

  we offered to purchase the compressor and pay for it and have it shipped to your address in exchange of a goodwill help form and never promised to send you a website or anything of that sort, you however refused to accept it and said that your shop is already doing the job and that you have already paid them, also yes they absolutely overcharged you for everything on that invoice, a can of A/C gas costs $13 at Autozone and your car takes 2, so to pay over $500 for a $26 item is absolutely overpaying. 
  Lastly we dont believe that we owe anything to this person and that we have been more than generous by offering help in the case of an AS-IS sale which we werent required to do so however it was denied by the customer and we are not able to send any financial aids to this person.
  thanks

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys are the worst *****, his little brother, and his skinny partner who the business is actually in his name. I purchased a *** from them. First off I came with my own check from Navy Federal. Purchased the car but I noticed before leaving he kept checking the oil so when I got home the oil light came on took it to get looked at h*** of problems. Called ***** told him and he started acting rude from the jump. Tellin me he going to call the police and trust pass me. So I come back with my husband and he starts crying like a little girl. I have so many inboxes from people. That they have taken advantage of. They have another car lot up the road. And they are doing the same thing. After calling the police or getting the police called on me for returning and trying to return the car. The police told me they get called out to the property at least twice a week. Then ***** try to tell the police I didnt pay for the car. Had to call my bank and everything. Read the paperwork it say you have 2 days to return the car.. ( RED FLAG) o and they got some smart a** mouths. Called me b****** and hoes.. but when I showed up with me husband wanna cry. And his parents who work down the street knows exactly what he is doing they doing it to and faking emissions.I feel like we should protest. They scared of confrontation. And they dont care who they do wrong it will catch up to them. Look at all these bad reviews this saddens me that the government or the bbb have shut them down and make them give us our money back you should see the email ***** sent me. I submitted it to the Secretary of State

  Business Response

  Date: 04/12/2024

  Dear *******************,

  We are sorry to hear that your experience at Car Island was not as pleasant as we would like. We find your statements unethical and unfair as we always try our best to deliver the highest quality used vehicles to our customers and we never disrespect anybody that comes to our dealership. 

  Regarding to your purchase, we need to add that the vehicle had zero known issues at the time of sale which if it did, you would not have purchased the vehicle to begin with because you went through the vehicle thoroughly and you checked every component of the vehicle. Every car that we purchase at the auction gets checked by our technicians and gets services that are required at the ********* to it prior to sale however we still allow all kinds of inspections to be done to our vehicles prior to purchase and it is the customers decision whether or not to have the vehicle inspected because the vehicles are sold "AS IS" as they are at every other dealership also. It is the best practice not to purchase something that you can't afford, in terms of maintenance and ownership cost.

  Lastly, you have not even mentioned what the actual problem of the vehicle is, and you only cussed at us. Please go ahead and note the issue of the car and please give us a call at ************. We would like to assist in any fair way possible.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a distressing encounter with Car Island, feeling exploited due to the misrepresentation of a purchased car. It began on 12/30/23 when I met ***** to inspect a car seen online. ***** disclosed that the desired car was just sold but proceeded to showcase other options while I outlined my buying goals. We built rapport, and ***** assured me he could find the *** X6 I desired. Trusting our conversation, I placed a deposit on another car since I couldn't test drive it that night.After two weeks with no updates on the X6, ***** claimed he had to check with his manager. Exploring other cars, I considered a 2012 GTS despite its color. ***** convinced me with its features, and after a test drive, I researched and deemed it a good buy. I negotiated a full detail and requested floor mats, and ***** agreed. He also assured an exchange within **** miles if I didn't love the car, despite it being sold "as-is."During payment, they held the car until the check cleared, raising concerns. Upon pickup, the promised professional detail was disappointing, but I opted not to escalate the matter. After three days, issues surfacedoff-center wheel, noise when using the heater, and a smoky smell. ***** dismissed my concerns. Opting for a third-party inspection, it revealed significant issues.Returning to the dealership, they refused wrongdoing, dismissed the report, and insisted all ***s exhibit similar issues. ***** denied promising an even exchange. Feeling deceived, I considered Car Island the worst dealership, particularly as ***** used my spirituality to lure me.The dealership offered $7,000 to buy the car back, but I paid $14,495. Discovering their F rating on BBB, I realized a history of similar issues. While acknowledging the "as-is" nature, I stress the expectation of proper maintenance for used cars. Car Island must take responsibility to prevent others from facing similar situations.

  Business Response

  Date: 04/12/2024

  Dear ***************,

  We are sorry to hear about your unpleasant experience you had while purchasing your vehicle however we find it necessary to mention that we always do our best to serve our clients with the best possible USED cars.

  You initially came in for a vehicle that was sold prior to your arrival at the dealership however the decision of switching to a different vehicle was by no means under any force or pressure. The vehicle that you purchased from us was detailed at the time of delivery and there was no dirt of any sort on the vehicle. 

  You had multiple visits to the dealership prior to taking delivery of your vehicle which in each one, you had checked the vehicle thoroughly over and over. You also test drove the vehicle more than once. We always allow outsourced inspectors to come and give our customers a second opinion while appraising a USED vehicle's condition which is what you initially attempted to do anyways however if you are remembering correctly, your mechanic was the one that did not come to the lot even though there was a few week time frame before your initial decision because of the fact that the value of an inspection is higher once it's done before a purchase is made and not after since every vehicle is sold "AS IS". 

  In regard to the payment related concerns, we need to mention that it is a fair business practice for us to expect cleared funds prior to the release of our vehicles and that is in no means a red flag just like you have to pay for your groceries at ******* before you leave the store. Checks take a few days to clear, and everyone is aware of that.

  And lastly, we believe that most of the items in your inspection are showing USED parts on a USED car other than your concern about the oil leak and the smoke caused by it which we offered repairs towards it to you and you refused to proceed with because you were just stuck on an X6 so the lower amount you were offered was a trade-in value on your vehicle which is also what any other dealer would give you if you were to trade it in which is what you had inquired about in your visit after the sale asking about changing it for an X6.

  If there is anything we could do to serve you, please call us at ************

   

   

• Initial Complaint

  Date:01/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $12,000 for SUV WHICH HAS BEEN INOPERABLE SINCE THE PURCHASE

  Business Response

  Date: 03/28/2025

  We went through all of our sales records for the past 2 years and could not find a client with the information below : 

  ****** ********
  ********************************************************
  Daytime Phone: **************

   

  We don't believe that we have done business with anyone with the information above but we would love to look at their purchase paperwork and see if we are missing something in our system.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 *** with ****** from Car Island on 12/11/23 for $13995. I had a local friend test drive the car and it was shipped to me. After driving the car for two days and putting less than 30 miles on the vehicle it began excessively leaking coolant and smoking. After taking the car to ***************************** in ********* for review, they noticed that the car had been significantly tampered with. They noted that the coolant issue had been masked and the car had previously overheated. As a result the engine was damaged beyond repair. When I attempted to contact Car Island they were extremely evasive, rarely answering phone calls or text messages. The only remedy offered was a $7500 in trade in value on the car that I bought two days prior for $13995. I purchased the car from *************************. Extremely disappointed in my experience.

  Business Response

  Date: 03/28/2025

  We are really sad that we couldn't meet your standards here at Car Island however we need to mention that when we buy cars from our wholesale sources our techs inspect them to make sure everything is in good working condition and there are no codes/leaks/immediate maintenances/safety hazards or things of that sort however we don't bring the vehicles back to the brand new condition and with that being said we would never change coolant hoses just because they were aftermarket and not OEM due to the fact that they weren't causing any issues and worked just fine, while the vehicle was in our inventory it had no leaks or signs of a cooling system related issue.

  We sell all of our vehicles AS-IS as it's explained in your buyer's guide meaning that we don't have a dealership warranty in place that will fix issues such as a busted hose after the ownership is transferred however we would have absolutely had you taken care of if you were local to us and could bring the vehicle back to our facility but sadly that was not an option due to the distance.

  lastly we need to mention that the vehicle had no leaks at time of being in our inventory which was also verified through your Friend/Mechanic's inspection which was performed here prior to your purchase or else you wouldn't have moved forward with the purchase.

  We find it extremely hard to believe that the engine needs to be replaced because there is a coolant leak and we find that out of dishonesty of the mechanic shop you went to, we believe that  they are trying to take advantage of you and charge you for something you don't need unless if you drove the car for an extended period of time without coolant which will be your own fault at that point.

  We also offered to purchase and mail whatever cooling system related parts there are that you need to your address free of charge out of good will so we could at least help with the cost of repairs somehow as we couldn't help with the labor due to the logistics but you said that you didn't trust us anymore and refused that.

  Please feel free to contact us at any time if you need help with anything we would absolutely do all we can to assist ************

   

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/19/23-Date of transaction. Was told it would take 2-3 days for the loan to be processed for the title and temporary tags. I contacted them on Monday 10/23 and they said the next day everything will be processed. On 10/24 i called asking if my boyfriend could come pickup the car since i would be at work, they said yes. When he was able to make it to the dealership and left to go home, he made a few stops and the oil light came on, then he saw there was oil on the ground and he drove back to the dealership, because he did not have the car in his procession for no longer that 30 minutes, maybe 10 miles was used on the vehicle. The dealership then said he had to have done something to the car to cause this and this is just wrong. They were making it seem like we were intentionally trying to do something to the car but that is not true in the slightest, and they were not willing to fix the problem. **** said there's nothing to do and also my lawyer stated there's nothing i can do since the vehicle is "as-is" but i am not convinced and very upset by this. I would like something done about this because now i have a car that is NOT drive able and having to spend money on what they stated was a full engine replacement. I now see many reviews from other customers they have had, experiencing the same issues with no results, i truly believe that they need to be shut down or fix the problems that other customers and I have been going through. My boyfriend and I have not been in the car yet because of the repairs that they have stated is needed.

  Business Response

  Date: 11/03/2023

  Dear ******** we are extremely sad for what you experienced with your purchase from us however we find your statements unfair and untrue because as it is clear even in the pictures that you uploaded the vehicle has physical undercarriage damages that caused the engine oil to leak out and further the engine to have major internal damages because you guys insisted on driving it back while there is no oil in it after the incident that caused the oil to leak out, basically you guys are the cause for all the damages to the engine of the vehicle. 

  There was NOT a single drop of oil to leak out of that vehicle at the time of purchase and we are NOT responsible for how your boyfriend drove the car and whatever that he was in charge of happening to the undercarriage and further damages.

  We find it necessary to mention that you only need a couple of seconds to drive over something and cause damages and the time frame of which the vehicle has been in your position has nothing to do with the physical damage that occurred during your ownership.

  We also find it necessary to mention that the dealership offered help and assistance towards the repair/replacement of damages which were totally rejected by the customer.

  We offered help as a goodwill repair with the labor and a partial cost of the parts which as mentioned were rejected.

  Thanks for your time to write your opinion here but it is very unfair and we do NOT believe that we were in any way responsible for your situation but we still offered you our help.