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Complaint Details
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Initial Complaint
03/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im not liable with this debt from first bank and trust, I do not have a contract with crown asset management llc .they did not provide me with the original contract as requested
Business response
04/05/2024
Crown Asset Management (CAM) is in receipt of ******************************* BBB Complaint Case # ********.As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******************************* ********** & Trust, Mercury account ending in 7388 was opened on September 12, 2021, charged-off on April 24, 2023, and subsequently purchased by CAM on or about April 26, 2023.
Prior to receiving the subject complaint, *** has not received a request from the consumer requesting documentation to validate the debt. Attached is verification of the debt, for the consumers convenience. Additionally, the consumer will find the notification sent to them to the same address as listed on this complaint from ********** & Trust dated May 19, 2023, advising that the account had been sold to CAM.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus.Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with Levy & Associates, LLC, for servicing. CAM invites the consumer to contact them directly at ************ to discuss resolution of this matter.Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My primary concern stems from the absence of verifiable evidence demonstrating Crown Asset Management's status as the rightful owner of this debt. Petal Card is my original creditor.Business response
04/05/2024
Crown Asset Management (CAM) is in receipt of ****************** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ****************** ***************** ******* account ending in 3449 was opened on June 15, 2021,charged-off on March 27, 2023, and subsequently purchased by CAM on or about April 21, 2023.
Prior to receiving the subject complaint, CAM nor its servicer have not received a request from the consumer requesting documentation to validate the debt. Verification of the debt is attached for the consumers convenience.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with **************************** for servicing, who may be reached directly at ************.Customer response
04/10/2024
Complaint: 21502990
I am rejecting this response because:I am rejecting this response because: I did not sign a contract with Crown Asset LLC. Crown Asset was not assigned from the the original creditors *********** it was verified that Crown Asset purchased the debt from the original creditor.
Sincerely,
*****************************Initial Complaint
03/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Crown Asset Management purchased my Upstart Loan FW1782607. I received notice of this from Upstart via email on 1/30/2024. I sent a Letter of Verification to Crown Asset Management on 2/27/2024 and have not heard a single word. I have attempted to reach them by phone numerous times. I sent an email to them on 2/2/2024 using the email address ************************************************************** and never heard back from them.Business response
03/27/2024
Crown Asset Management (CAM) is in receipt of **************** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that **************** *********************************** account ending in 2607 was opened on September 30, 2021, charged-off on December 31, 2023, and subsequently purchased by CAM on or about January 30, 2024.
Verification of the debt was emailed to the consumer by CAMs servicer, ************** (SRM), on or about March 8, 2024. Attached is a copy for the consumers records.
The consumer may reach SRM at ************ for further assistance.Customer response
04/03/2024
Complaint: 21464662
I am rejecting this response because ************** states that it was returned to Crown Asset Management and is no longer being serviced by them. See the attachmentSincerely,
*******************Business response
04/05/2024
This account has been re-assigned to ************** (SRM) to assist the consumer. The consumer may reach SRM at ************ for further assistance.Initial Complaint
03/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with character communications. I do not have contact with Crown Asset Management they did not provide me with the original contract as I requested.Business response
03/15/2024
Crown Asset Management (CAM) is in receipt of **************** BBB Complaint Case # ********.As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***************** *********** WebBank account ending in 4317 was opened on August 26, 2021,charged-off on November 23, 2022, and subsequently purchased by CAM on or about December 20, 2022.
Prior to receiving the subject complaint, CAM nor its servicer have not received a request from the consumer requesting documentation to validate the debt. Verification of the debt will be mailed to the consumer by CAMs servicer, ***************.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with **************, for servicing. CAM invites the consumer to contact them directly at ************ to discuss resolution of this matter.Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was looking at my credit and noticed that a smile generation was charged off and sold to Crown Asset Management LLC, who do i get in contact with to settle this account? I tried to call this morning.Business response
03/11/2024
Crown Asset Management (CAM) is in receipt of ******************** BBB Complaint Case # ********.As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
The consumers account is placed with CAMs servicer, ***************** PC. (FarMar).CAM invites the consumer to reach out to FarMar directly at ************ to discuss the account further.Customer response
03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have received three letters from a law firm because Crown Asset management bought out 3 of my credit card accounts that where charged off, I have been trying to contact them for months, and now they are sending me court appeals trying to *** me, and they still do not contact me or call me back when in trying to contact themBusiness response
03/07/2024
Crown Asset Management (CAM) is in receipt of ****************************** BBB Complaint Case # *******. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue,creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ************************************* has the following three (3) open accounts with CAM:
1. Petal Card, Inc.,WebBank, account ending in 3894 was opened on February 8, 2022, charged-off on March 27, 2023, and subsequently purchased by CAM on or about April 21, 2023.
2. ******************* & Trust, account ending in 2707 was opened on September 27, 2021,charged-off on April 24, 2023, and subsequently purchased by CAM on or about April 26, 2023.
3. B & H Foto and *********************************** account ending in 5225 was opened on January 31, 2022, charged-off on April 30, 2023, and subsequently purchased by CAM on or about May 19, 2023.
CAM invites the consumer to contact *********************************************** directly at ************ to discuss these matters further.Customer response
03/07/2024
I know that I have collection charge offs that are in the power of CAM, problem is that I can't reach them, I have left emails, called like 100 times, left voice messages, no one ever calls back or messages back to me, when I am trying my best to solve the is*** and reach a settlement! And then I wake up to someone bringing me a summons because *** hired a lawyer to *** me, is this how business is done? I have red a lot of reviews on CAM online, and every single person who they have targeted is saying the same thing, I am not aloneBusiness response
03/11/2024
As stated in our previous response, *** invites the consumer to contact ************************************************ directly at ************ to discuss options to resolve these matters.Customer response
03/11/2024
Complaint: 21332210
I am rejecting this response because: Yeah, no, I already called ****************************************** myself, they refuse to talk to me, until I get a lawyer, you guys own my debt, you call me, stop bullshiting me with the dogs that you have hired. I know my rights, I answered to the court. Want to still get something from me, you can reach out to **************, it's a debt consolidation company working on my behalf, and they'll talk about settling the debt. Phone number is: ************. If you want any kind of resolution, reach out to them
Sincerely,
*************************************Business response
03/15/2024
The consumer spoke with a representative at ************************************************ (********) on February 22, 2024. The consumer advised the representative that they are enrolled with ************** Debt Resolution (BFDR) and wants to have them resolve these accounts with ********. The consumer authorized ******** to speak with BFDR on their behalf and the consumer was advised to have them contact the Firm to discuss these matters further.
The consumer was advised by ******** that they cannot provide legal advice and since the consumer has now authorized BDFR to act on their behalf, further communication will go through BDFR. At no time was the consumer advised that they had to get an attorney.Initial Complaint
02/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am trying to get a payoff amount in order to pay my account off. I have called and emailed, the company we are doing a home Equity with has called and left messages, and the title company handling the closing has called and hasn't received a response from them. They are the only thing keeping this from going to closing. Please help us. ??Business response
02/19/2024
Crown Asset Management (CAM) is in receipt of ******************* BBB Complaint Case #********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
The consumers account is placed with CAMs servicer, ******************************. CAM invites the consumer to reach out to ****************************** directly at ************ to discuss the account further.Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was told my personal loan from Upstart was sold to Crown Asset management. I have called and emailed for weeks with many attempts made and have not been able to get in touch with anyone. I am unable to get necessary information or plan a resolution without communication from Crown Asset.Business response
02/13/2024
Crown Asset Management (CAM) is in receipt of ************************* BBB Complaint Case #********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that *********************** Cross River ************************** account ending in **** was opened on June 7, 2021,charged-off on November 5, 2023, and subsequently purchased by CAM on or about December 20, 2023.
The consumers account is placed with CAMs servicer, Second Round, LP. CAM invites the consumer to reach out to Second Round, LP directly at ************ to discuss the account further.Business response
02/13/2024
Crown Asset Management (CAM) is in receipt of ************************* BBB Complaint Case #********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that *********************** Cross River ************************** account ending in **** was opened on June 7, 2021,charged-off on November 5, 2023, and subsequently purchased by CAM on or about December 20, 2023.
The consumers account is placed with CAMs servicer, Second Round, LP. CAM invites the consumer to reach out to Second Round, LP directly at ************ to discuss the account further.Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter from ******************************** creditor Crown Asset management LLC. about a debt I no nothing bout when I tried to get some information they never called back and I can't get through to talk to anyone I left messages and they saying I owe this debt but I can't speak to anyone concerning this matter. I think there trying to fraud me out of money.Business response
02/02/2024
Crown Asset Management (CAM) is in receipt of ****** Coneals BBB Complaint Case #********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ****** Coneals ********************** Co, *********************** ************* account ending in **** was opened on August 7, 2014, charged-off on June 29, 2015, and subsequently purchased by CAM on or about June 30, 2017.
After numerous attempts to amicably resolve this matter were unsuccessful, a lawsuit was filed on or about April 1, ****************************************** about June 11, 2019. The consumer previously made voluntary payments toward this debt totaling $1,421.28.On January 30, ****, the consumer agreed to settle the account at a reduced amount of $167.25 due February 1, ****.
CAM invites the consumer to reach out to ********************************* at ************ to discuss the account further.Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have paid "january technologies" $453.47 as of 7/20/23 for an account stemming from ************** and they and Crown Asset Management refuse to report it as paid in full to the credit bureaus even after several requests. They have sent verification to me that this account is paid in full, but refuse to report it to the credit bureaus.Business response
01/25/2024
Crown Asset Management (CAM) is in receipt of ****************** BBB Complaint Case # ***********************. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ****************** ********************** My Place Rewards account ending in **** was opened on December 22, 2021, charged-off on September 30,2022, and subsequently purchased by CAM on or about January 20, 2023.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies.
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Customer Complaints Summary
83 total complaints in the last 3 years.
34 complaints closed in the last 12 months.