ComplaintsforX Med Federal Express
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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 9th, 2022 I ordered merchandise from Starlink totaling $39.31. The merchandise was shipped via ****** The package did not arrive and appears to be stuck at the ****** ******** facility. There have been no updates for a very long time. I contacted ***** to have the package traced or for them to process a lost package ticket. I was told that there is nothing they can do for me - that my only recourse is to contact the shipper and have them file for a lost package. While I have filed a ticket with Starlink as well, I feel ***** should take responsibility for the package. It was in their system and they lost it.Initial Complaint
05/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Tracking number: ************ The package was supposed to arrive on May 19th, 2022, and as of today May 27th. the package not only was never received, and they don't even have information on the status of this package.This item is a prescription sent by a Pharmacy as an emergency! I could die if it is up to ******Initial Complaint
04/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Federal Express has service to submit passport renewal applications. I used this service and paid ***** for the passport renewal application fee. ***** lost the application, but they will not give me back the application fee. I have filed two claims, a complaint and have called them 9 times. They keep denying my claims.Business response
04/22/2022
I AM NOT FEDEXPRESS IAM ******* SERVICE CENTER PLEASE GET YOUR ACT TOGETHER 5TH TIME
I WANT TO ENTER A COMPLAINT ABOUT YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer response
04/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.