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Business Profile

Used Car Dealers

Top Notch Luxury Motors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought my car back in September 20 23 and its been one thing after the next, first off This was a Dodge charger 2015 - They had it listed as 2016 I was told that the vehicle just had a tune up and was ready for test drive.On test drive day I did the test drive we ran out of gas. I thought nothing of it so when they put gas in it car started shaking and they said it was because it was running low on gas. Im a former police Officer and needed an off duty car for my security details.A day or 2 later the engine light comes on. I take it to Auto zone to run the check. They say it needs a tune up! I call the dealership and cant get ahold of anyone. I do the tune up out of pocket .Then a day later the light comes back on this time is says the same thing and the mechanic clears us and another code reads. Engine or motor malfunction. I am told that I need a new engine .I reach out to the dealers several times and I am told to speak to my salesman who is co owner with twin brother. They are out of town. I call again and am told bring it in , they can look at it when they get a chance. I tell them this is unacceptable since I am solely now using this vehicle primarily for work and commute, so I would need an appointment, I cant leave it there all week with no answer when they will look at it.I am told someone will call me back. Keep in mind I have not got my title yet since I paid cash I had to pay for the taxes and fees. Once I submit that payment, they release my title. My title arrives with an expired emissions so I go to emissions to get it done . I am told that the car failed because of the motor malfunction. With no call back. I buy a new engine and get it replaced at this point I spent 11 k cash for the car. About ***** for tuneup and replace ignition or alternator and I replaced the fuel pump . Another 4 k for engine and replacement.

  • Initial Complaint

    Date:01/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 11, 2023 u bought the car for ***** . I contacted the owner via ******** messenger about the car . I went to go look at the car . The owner explained to me the car had zero problem and I was good . Two weeks later the car is having all of these problems.

  • Initial Complaint

    Date:09/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bout a 2014 ****** Maxima, for ******* 2 days later it would not go into gear, took it to 3 different shops and they all said transmission by law you suppose to tell a customer any major issue with the car and they did not. Now I have to get a transmission replaced for ******* I want them to pay for everything thats going wrong or my money back. This is frustrating I never had nobody to do me like that.

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2013 **** Expedition Sport on 2/8/23 from Top Notch Luxury Motors in Dekalb **. VIN: ***************** Their Address is ***************************************** I paid in Full In Cash. They still have NOT gotten me the title or sent the title to the State. I am unable to renew my tag until they do, so now I can't even Drive the car. I have repeatedly called them. I have had a lawyer send them a letter requesting the title. I am unable to pay huge legal fees, but I have a car with no title and they probably do this to other people as well.

  • Initial Complaint

    Date:07/22/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PAID **** CASH IN JANUARY 2023 FOR A **** LEXUS GS 300 AND I HAVEN'T RECEIVED MY TITLE YET.EVERYTIME I TALK TO THE SALESMAN HE JUST KEEP TELLING TO BARE WITH HIM OR OTHER EXCUSES.LAST TIME I TRIED CONTACTING HIM HE NEVER RESPONDED.AT THIS POINT,I JUST NEED MY TITLE SO I CAN DO WHAT I NEED TO DO TO SELL THE CAR.IM TRYING TO FIGURE OUT DO THEY EVEN HAVE THE ******

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car march 13th 2023 from top notch luxury they soled me a car with a Lean on it and then not only that they sold me a lemon I paid ***** for it its a very crazy how people can get over on others selling cars that are lemons

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the car on 1/17/23. As soon as the car was driven off the lot, the car made noises. the window wouldnt go up the headlight was out. A day later I had to get the headlight fixed. Then a week later, the car was leaking antifreeze. The car broke down on the highway. I had to get the car towed and fixed. This cost me $1,700. I still have several things wrong with the car. I am asking for them to at least take care of some of the remaining repairs.

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid **** for a 2014 *** they told me the only thing wrong was the radio ,2 days later the engine stopped on me in the middle of traffic I could have been killed. They told me they would fix it then 2 days later told me all they would do was a diagnostic and that I needed to move my car ***** the lot, they also say I owe 800 for a title they also rolled the miles back on my car

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An employee stole my car and used it for personal use! My truck was damaged and drugs was left all over my car. Stolen item were also found as well! All I needed was a bumper painted and front driver seat fixed and They just took my truck in which I didnt get back until a week and a half later damaged! I have pictures, video, and police report! They stole my rims, bumper, amplifier, and many other items. They hitched a trailer, nails were in all the tires! I have information if necessary

  • Initial Complaint

    Date:11/21/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges about $700 to pick up my title over thirty days after sale was complete. Engine smokes from second day. No spare key to car.

Top Notch Luxury Motors LLC is NOT a BBB Accredited Business.

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