Customer ReviewsforSuperior Chevrolet

Not a good place. Came to check engine light. Power steering came on. . Needed a transmission. Paid for transmission they having my car 7 working days 1 day later engine light came on. Took it back. Got it back. Next day they say catalytic converter. Never got a first diagnosis at all. Engine light still on. Paid over *******. Havent had my car out shop 7 days. They want more money. Need help. I cant afford this place.

General Manager has spoken with individual and agree to bring vehicle to dealership on Monday November 27th. She will meet with the ** personally to address all concerns.i

I think Superior Chevrolet should be ashamed of themselves . I had my **** GMC towed to Superior back in late June of 2023 and just got my car back. I kept calling because they have had the car a long time and I was just checking to see if they were able to diagnose my car. I was told at first that they couldn't find my car and then once they found it I was told that they were back logged and hadn't got to it yet. Waited another 2 weeks to call them back since I never received a phone call to follow up about my car. Called back 8.30.23 To check again and was told again that the car wasn't there. I informed **** that my car was there and that I had been waiting to receive a call as to the status of my car. She then comes back on the phone and states that Its somewhere here and you can come pick up the car. Upon arrival my car wasn't brought up front, I had to wait an additional 30mins for them to run around trying to locate my car. The car is finally brought up front. My car is extremely dirty and looks as if it has been abandoned and as if its just been sitting on there lot for the last month and a half. The problem was when I got in my car the check engine light was still on and the car kept going backward. My daughter went in to get help and the worker that came out acted as if we were bothering him. He jumps in the car and cranks it back up and states see the car is driving forward and the light is off. I told him that it looks as if my car has just been sitting. No response. I didn't receive any formal paperwork explaining what was performed on my car. I think this is a poor excuse of a dealership and I wouldn't wish this type of service on anyone. Take pride in what you do, because you literally have people lives in your hand when you do half a** work on there cars.

Mrs. ****** had her vehicle towed in with no contact information. That was the reason for the delay of repairs. The condition of the vehicle was it appeared it had been sitting up for quite some time and was extremely dirty. The check engine light was not on and it was returned to her with the paperwork. Thank you

We bought a 2017 ***** Suburban on Feb 23, 2023. Car was listed as in New condition. We drove over 5 hours to purchase this car. It looked and seems amazing. We were on the understanding that it came with a three month warranty. It only has ****** miles on it so I did not buy the extended warranty because that was so low. By the time I made it back home the paint chips that they had fixed had started to peel off already, the leather seats in the vehicle that seem like were in Brans new condition we discovered they had painted. They started peeling almost immediately. Then at the three month, one week ownership marker for ** and only putting **** miles on the suburban, the transmission went out . Upon calling the sales manager, we were informed that we bought the car as is and they would not help with any repairs whatsoever. Do not buy from this dealership. Another dealership closer to our area was able to get ***** to at least cover some of the cost of the transmission. But this dealership shouldve covered the rest.

Our records do not indicate that this person has done business with this dealership. Please provide further information. Thank you

I had a appointment on Monday at 8am for a oil leak, I was informed by superior clerk that I could drop my car off on a Sunday evening. I dropped my car off and called superior Chevrolet on Monday at 8:10 am to inform someone that I dropped my car off so that I can make my appointment on time. I was advised that the service advisor would not get my car til 2:30 and I should never drop my car off bcs no one will get to it. I specifically wrote on the drop box envelope that I had a scheduled appointment with ****** the service advisor. ****** calls me back after 1 and states that he has my car and will have a technician look at the issue of the leak. ****** text me and says 770 for a oil pan gasket repair it would cost that much. I disagreed. I was told by another mechanics that it was the crank seal that needed to be replaced but super Chevrolet said otherwise. I called other dealerships and the cost would be 541 for a oil pan gasket. So the advisor gave me that price. The communication stopped so I had to call someone else in the department named *** about my car. It's Thursday and my car is still not done. Come to find out the service advisor did not inform the tech to do the work. I'm so disappointed with the procrastination of the dealership and management. *** was very apologetic and said he would handle it. I'm still waiting on my car.

The vehicle was at the dealership Monday morning when the dealership opened,. The advisor did not explain well enough to Ms. ****** that the vehicle would be seen by a technician that morning, However, it was delayed and the vehicle was diagnosed and determined what repair was needed. The amount given as to the cost of the repairs was the correct price. The customer said she had been given a price which was lower. Bob *****, the Service Director, then spoke with Ms ****** and agreed to repair the vehicle at that price due to the delay in her service. Ms ****** gave the dealership the authority to repair the vehicle on Wednesday The vehicle was then repaired on Wednesday and Ms ****** picked her vehicle up Thursday morning.