Business ProfileforCare the Wright Way, LLC

Hired company on 11/28. Immediately invoiced for care for $4992.00 (13 days @ $360.00, other charges). Had issues with caregivers not being a match and adjusted hours. The company also canceled a day because their caregiver was sick. I notified the company on 12/10 that my husband had been taken to the ** and to cancel the services. I asked for a statement of account numerous times. The last day of work was 12/7. My husband died on 12/14. I notified the company owner, ******** **********************, and was she was working on the statement of account and the refund process was ***** days. There is a kit and a notebook that is due to be returned. She never mentioned that was a requirement for the refund . Mrs. ********************** texted me on a holiday 01/15/24 a month after he passed to ask if she could come by and pick the items up. I was out of town. I had texted her with no response on 3 occasions and emailed her prior. When I reached back out to her she said the refund was on hold since they never got the kit and notebook. She NEV** indicated that was an issue. I immediately asked her to meet and exchange the refund for the kit and notebook on 1/22 and have had no response . I never received the document that promised to show the credit in the process. Due back at least 6 days @ $320 less late cancelation fees of $300.00( Less than 24 hours when he went into the **). The contract only lasted 10 days total and it has taken 45+ days to get any information on a refund or a refund.