ComplaintsforAbsolute Pool & Spa Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contacted Absolute ********* originally in December 2022 to service our pool and make sure everything was working properly. make sure everything was working properly. The company sent **** and he came out for the service. I paid $166 for the service. When he was done, he gave me his cell phone number and told me if we ever needed anything I could call him directly and he would charge less during his off hours rather than going through the company.Just a couple weeks later in January, we started having additional problems with the pool equipment. I called **** he came back out and said they were unrelated to the first service call and charged me $250 and asked me to pay via Venmo. Another week or so went by and we started to have more of the same issues and problems with the equipment and automation. **** came back out and charged me $100 via Venmo for the trip. After another month, same problems recurred and he charged me another $250. Between the original charge of $166 and the $600 additional charges to **** i have paid over $700 for service that is still not right. I have left two voicemails for the company and multiple text messages to **** to have my pool fixed and now they have stopped responding. I would highly recommend anyone in the greater North Atlanta area NOT USE ABSOLUTE POOL CARE. These issues should have all been covered under the first or second trip and they definitely took advantage of me and the situation.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.