Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Darnel, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Darnel Recovery sent a letter to me regarding a judgment This judgment is erroneous for several reasons:1. **Incorrect Defendant**: The judgment pertains to a debt allegedly owed by *************************** d/b/a FHCG Laboratory and ***************** **** I do not own this debt, nor am I responsible for it. Any obligations related to this judgment should be directed towards the company, not me personally.2. **Residency**: At the time this judgment was entered in 2009, I was not residing in the state of *******. Therefore, it is highly unlikely that proper legal procedures were followed in serving this judgment to me.3. *Improper Court Order Timing**: The judgment was entered at 5 p.m. time when court orders are typically not issued. This raises further doubts about the legitimacy of the judgment and the procedures followed.4. Statute of Limitations: The statute of limitations for enforcing judgments in ******* is typically seven years. Since this judgment was entered in 2009 and it is now 2024, the period for enforcing this judgment has expire 5. Legal Status of the Judgment:Given the significant time that has elapsed, I question the current legal status and enforceability,6. According to Georgia state law, the interest rate applied to this judgment appears to be in violation of the legal standards. 7. Property Details**: This judgment allegedly pertains to a building. I request specific details regarding the property in question and any documentation linking it to me.

    Business Response

    Date: 07/16/2024

    We appreciate you taking the time to contact us regarding your concern. Unfortunately, we are unable to discuss the details of this matter in this forum. Please contact our office directly and we will answer any questions you may have. Our contact information is listed on the letter you received. 

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Darnel recovery sent a piece of mail stating I owe something on a bill in a state I have not lived in for almost a year! I tried to call them they never answered it definitely gives scam .

    Business Response

    Date: 05/16/2024

    Thank you for reaching out to us. We are sorry we missed your call. You can give us a call between 8am-5pm EST. Alternatively, you may send us an email at *********************************************************

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There has been letters sent out to an address in regards to me with my personal information listed. Ive advised this company that I have no business with this company and my information is still being sent around. Stop contacting me and until you get my actual address stop sending letters to places I no longer live at.

    Business Response

    Date: 05/03/2024

    We make every effort to protect your personal information and take your claim seriously. Unfortunately, there is not enough information provided to investigate this matter. We will need the address the letter was sent to. Please provide additional information.

  • Initial Complaint

    Date:04/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 22 April 2023 a SECOND letter dated 18 April 2023 from Darnell *** was sent AND ADDRESSED to my home at ******************************************************************. The letter was addressed to ********************* File *******, Account ************************ first letter from Darnel *** one was sent three weeks prior on 31 March 2023 and I placed a call to phone number ************ to advise Darnel *** that ******************* does not live at my address and NEVER has. I am the homeowner of this address and I have asked for this to stop.With the SECOND letter being sent to my address for a person who does not live at my address (never has), Darnel *** is now harassing me by sending collection letters to my address for a person that does not and has not ever lived at my home. I do not know who this person is and this has to stop.If additional letters come to my home for this person who does not and never has lived at my address, I will take legal action against Darnel, *** for harassment.

    Business Response

    Date: 04/26/2023

    Thank you so much for taking the time to reach out to us with your concern. The letters that you received were equipped with a Return to Sender request in the top left corner of the envelope. Normally when our mail is received by someone other than the addressed party, the unintended party places the item back in the mail so that the item is returned to ** for processing. Since the first letter was not returned to **, the second letter processed as normal. The address has been removed and you will no longer receive mail concerning this.

    Customer Answer

    Date: 04/27/2023

     
    Complaint: 19971923

    I am rejecting this response because:

    You were advised three weeks ago that person does not live here and to stop sending the letters TO MY ADDRESS.

    This is the last time...STOP SENDING THE LETTERS.

    Sincerely,

    *******************************

    Business Response

    Date: 05/04/2023

    The address has been removed.

Darnel, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.