Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Auto Repairs

Passion Paintworks LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    UnpursuableMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4-15-2024 I dropped my car off to get painted by *******************************. We had already discussed what needed to be done days prior and had established a price. On 5-20-2024 he was done with my car and it was ready for pickup. I was out of town working at the time so I had someone else pick the car up for me. On 6-13-2024 I arrived at home from work and was finally able to look at my car only to discover there was a ton of trash and debris in the paint, a light coat/no paint under the driver side door, missing bolts/hardware and broken bolts (I supplied him with all new hardware). None of the doors,fenders, hood or trunk were aligned correctly. I contacted him immediately but he did not answer any of my calls or texts. I have called and texted him since discovering the problems but have yet to receive a call or text back. (Filing this complaint as of 7-1-2024) I paid him $7000 and was assured it would be a great paint job and I shouldnt have had any of these problems.
  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    UnpursuableMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired the their services to paint my classic car, upon pickup of i found the bodywork was not properly gapped on doors and on the hoods, the painter cracked my front windsheild during the process and the mechanical work i hired him to do, was not finished, where he left wires unattached and engine components not properly put back together. He did take off $800 dollars for the gaps upon pickup, hasnt responded about the shotty engine work which im asking for another $800 for not putting my car back to how it was and replacing and installation of my front windsheild $129.00 + installation $345. The cost to get my car body properly aligned..I have an estimate from another body shop of $2000- the 800 he deducted leaves $1200 Total im seeking is $2474 I only ask of this to be made whole as i paid this painter $14,000 for parts and labor.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.