ComplaintsforStars and Strikes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I would like to be compensated for the credits and/or points that I had on these cards. I have no idea what the balances were, that is why I was checking, but I felt like something should have been done to accommodate me.Business response
10/13/2021
Business Response /* (1000, 10, 2021/07/27) */ So I am not sure what this guest is speaking about. When someone comes in and asks us to check their card for points we absolutely check the balance and credits for them. If there is no information on the card that means that it has been used or expired. At this point we would need a receipt for the purchase of all 15 cards and would have to make a collective decision because if the card expired that's out of our hands as we were not closed for more than 6 weeks. If we can get the card numbers we can look up to see when the cards were issued and or expired ect. We need those numbers to move forward on the issue. Thanks!!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.