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            Business ProfileCinch Auto Finance

            Loans
            BBB accredited business

            Contact Information

            3820 Mansell Rd

            Alpharetta, GA 30022-1535

            Visit Website
            (866) 612-2857

            Business hours

            9:00 AM - 7:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 7:00 PM
            Closed

            Customer Reviews

            1.02/5

            Average of 45 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            39 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/18/2020

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            DBA Cinch Auto Finance which offers loans and financing through dealerships.

            Products & Services

            The Credit Union Loan Source, LLC is a credit union service organization owned by several Georgia credit unions and credit union organizations.

            Business Details

            Location of This Business
            3820 Mansell Rd, Alpharetta, GA 30022-1535
            BBB File Opened:
            7/31/2006
            Years in Business:
            19
            Business Started:
            9/1/2004
            Business Started Locally:
            9/1/2004
            Business Incorporated:
            9/2/2004
            Accredited Since:
            9/18/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Cinch Auto Finance, CULS
            • Credit Union Loan Source, CULS
            • The Credit Union Loan Source, LLC
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Monique Canady, QA Analyst
            Contact Information

            Customer Contact

            • Monique Canady, QA Analyst
            Additional Contact Information

            Fax Numbers

            • (404) 675-1027
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: What to consider when researching personal loans

            Customer Complaints

            39 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have an auto loan through this company. I have moved to another state and have gotten my license and insurance transfered. I have tried to register the vehicle and the *** needs a view of the title which can only be provided by the finance company. In all other cases with my vehicles this is a simple fax or email. It behooves them to have the vehicle registered and insured and I am required to do and show proof whenever asked. They will not send the necessary document and insist on mailing it and taking as much non response time as they like. I am now going to be in the position of not being able to drive. Everyone i talk to on the phone seems to have never encountered this everyday occurence that all other auto finance companies handle with ease and service to thedir customer
            Read More
            Read 38 More Complaints

            Customer Reviews

            45 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karen H

            03/21/2024

            Went to make my 1st car payment with this company. I put in my checking account information and was ready to make my payment when it showed a processing fee of $4.95. So Im thinking maybe there wont be a fee if I use my debit card, wrong, there is a $9.95 fee for a card. They are making money from interest, why the extra fee?? Safe to say I will try to refinance this car as soon as I find a better interest rate. I have had plenty of car loans over the years and this is the first company that charges a fee for making a on time payment. This doesnt even seem legal. Very disappointing.

            Cinch Auto Finance Response

            03/25/2024

            We are sorry to hear your experience with Cinch didnt meet your expectations. We offer several ways to make payments to fit our customers needs, most of which are free of any fees. Please visit our website or download our mobile app for a summary of options at www.cinchfinance.com.
            Read 44 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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