Complaints

This profile includes complaints for Curry Honda Georgia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Curry Honda Georgia

  5525 Peachtree Industrial Blvd Chamblee, GA 30341-2234

• 

  Curry Honda Georgia

  5525 Peachtree Blvd Chamblee, GA 30341-2258

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5 2025, I brought my car in for service .. After hours and hours of waiting , I was told I needed my valve cover gasket replaced and struts on the rear of my car replaced .. The compliant I have is since purchasing my car Ive done nothing but repair things on it (I was sold a blue lemon ) I got it at a little over 17, 000 miles and just now reaching almost ****** miles .. Ive also brought my car in previously for the knocking noise and was sent away with no solution , I was told they werent able to hear or find anything wrong , and now finding out it was my struts is very frustrating and it took multiple technicians to diagnose the problem this time .. As a loyal Curry Honda customer for over 10 years , purchasing three cars from here and coming back for all maintenance and repair needs , I feel cheated and taken advantage of .. Yes, I know that the car I purchased was pre-owned but did you guys just wash the car and put it on the lot with a for sale sign on it without checking for needed repairs ?!??? A better inspection process for pre-owned cars need to be implemented because this is not fair .. After getting the gasket cover replaced on Thursday its now Saturday and Im still smelling the same smell , so Im sure when I take it back another repair will be suggested after being told the gasket cover was leaking and causing the issue .. i know that a business has to make money to run but please dont make it through selling bad cars to loyal customers .. I work hard for my money like the next person , I shouldnt have to spend it all on a car that I feel was poorly inspected before selling

  Business Response

  Date: 06/13/2025

  Hello,

  Thank you for your feedback. We appreciate your business and do apologize for your wait time during your service visit. We're sorry to hear about some of the issues with your vehicle. We follow Honda's guidelines on when inspecting and servicing all certified Honda's before sale. While Honda's are known for their reliability and affordability, things are going to fail at some point on all vehicles sooner or later. Atlanta traffic and road conditions also contribute to a lot of extra stress on vehicles that can create concerns on wear and tear parts. Our Customer Relations Manager will be reaching out to you to discuss your concerns in more detail. 

  Regards, 

  Curry Honda

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my car, the dealer and I agreed on a walkout price of $27,548. However, when I reviewed the finance contract, I found that not only the $27,548 is before tax, but over $4,300 in unexplained charges had been added. I had asked them on spot and the dealership told me this was interest and that I wouldnt have to pay it if I paid off the loan early. However, I later discovered that these were not interest charges, but additional fees for services that were not clearly disclosed and that I do not want. I am requesting a refund for these unwanted and unauthorized charges.

  Business Response

  Date: 05/06/2025

  Hello,

  We apologize if the products that were purchased were not explained clearly enough before signing. We will have a Business Manager call you and do a complete recap of your Buyer's Order so you understand everything on it. If there is a product you signed up for that you do not wish to have, we will cancel it for you and refund the cost. 

  Regards, 

  Curry Honda

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, despite the ongoing issues I've had with the service department at Curry Honda, I decided to give them another chance, hoping this visit would be different. Unfortunately, they never cease to disappoint.I recently brought my vehicle in for service. Some of the services quoted were clearly unnecessary, but I went ahead with them because I wanted to ensure my car was in good condition. The total came to $2,615.46. I asked the service advisor to charge $1,800 to my ****** account using their ******* no-interest payment plan, which required a $900 upfront payment. I then instructed him to charge the remaining $815.46 to my credit card.After some time waiting, the service advisor returned to inform me that not only had he charged the $1,800 to SunBit (and the $900 was immediately withdrawn from my bank account), but he also charged the full $2,615.46 to my credit card.When I questioned this, he casually asked if I wanted him to credit everything back and start overmeaning I'd have $1,800 tied up on one account and $2,615.46 charged to another. That made absolutely no sense. I was extremely upset, especially since I now have to wait for a refund request to be submitted to ******, and wont receive the $900 back for another 3 to 5 business days. Meanwhile, my emergency credit card was charged the full amount.This level of carelessness is unfortunately not new. Over a year ago, they left the cap off my transmission, almost causing serious damage to my vehicle. And now theyre recommending brake serviceeven though new brake pads were installed less than six months ago.The only reason Ive continued using this location is its convenience to my job. But at this point, the customer service is beyond unacceptable. I never encounter these kinds of issues when I visit Sons Honda in *********, **. It seems like theres always a problem whenever I come to Curry Honda.

  Business Response

  Date: 04/25/2025

  Hello,

  We're sorry to hear that an error was made when trying to split up your payments as requested. The ************** Customer Relations Manager is looking into this to see how they can help expedite the corrections.

  Regards, 

  Curry Honda

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23247832
  
  I am rejecting this response because: I have contacted the company and there is still not even a start to show this has been returned per the customer service the sale still shows active so the return of my payment of $900 is not able to be returned and honestly since is the end of the week it will be delayed longer since nothing has been received. Because of the service advisor not paying attention I have $2615 on my main credit card and I have no idea when my money will be paid and it again another situation where the dealership has caused problems for me I still remember this location not correctly servicing my vehicle causing me to miss work have to pay towing cost just a nightmare. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2010 ******** SRX (VIN: *****************) in full with cash from Curry Honda in 2024 and bought an extended warranty that is only serviceable through their dealership. The vehicle was dropped off for inspection on December 12, 2024. We were later told the transmission had failed and the service advisor was locating a warranty-covered replacement. Since then, there has been no repair, no communication, and no resolution.I have personally called, left voicemails, and made multiple visits to the dealership. Despite repeated efforts, I have not received any clear status updates, written timelines, or even confirmation of where the vehicle is. On April 9, 2025, we met with the Service Manager and General Manager in person. They promised to escalate the issue and follow up. To this day, Ive received nothing.Its been nearly 4 months since I last had access to the vehicle. It was purchased for my son and has not been available to him since. Ive paid for the vehicle and the warranty, but have experienced financial burden and hardship due to Curry Hondas inaction and lack of customer service.Desired Resolution:If the vehicle is not repaired: Full refund of the extended warranty Compensation for lost time and use Reimbursement for out-of-pocket transportation costs If the vehicle is repaired: A firm written repair timeline Partial refund of the warranty Compensation for the delay Reimbursement of transportation costs Curry Hondas handling of this case has been negligent and completely unprofessional. I am asking BBB to help resolve this matter.

  Business Response

  Date: 04/15/2025

  To whom it may concern,

  This is a duplicate complaint from ***** ******* which we have responded to and are working with for a resolution. 

  Regards, 

  Curry Honda

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the registered owner of a 2010 ******** SRX (VIN: *****************), which was dropped off at Curry Honda on December 12, 2024, for service. The transmission issue was confirmed and covered under the extended warranty purchased through the dealership. Since then, I have not received clear communication or a repair timeline from Curry Honda.We have made many calls and in-person visits. Despite repeated follow-ups, the dealership has failed to provide any updates or confirm a repair status. On February 5, 2025, we were told the part was being sourced. On April 9, 2025, we met with the Service Manager and General Manager, who promised to follow up. No one has contacted us since.We have not had access to the vehicle for 4 months. The car has not been visible on the lot, and theres been no documentation or repair estimate. This has caused major inconvenience and concern. Their lack of professionalism, transparency, and accountability is unacceptable.Desired Resolution:If the vehicle is not repaired: Full refund of the extended warranty Compensation for loss of use Reimbursement of transportation costs If the vehicle is repaired: Firm written repair timeline Partial refund of warranty Compensation for delay Reimbursement of related expenses I request that BBB hold Curry Honda accountable for failing to honor their responsibilities and resolve this matter.

  Business Response

  Date: 04/14/2025

  Hello,

  We apologize for the lack of communication with this repair. Management is looking into what is going on and why this repair hasn't been met with regular updates to the customer. We will report back on our findings and reach out to the customer with an explanation. 

  Regards, 

  Curry Honda

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address several ongoing issues with the service provided by Curry Honda (CH) on my 2017 Honda Civic. Below is a summary of the situation:01/25/25: I brought my car to CH for a slow air leak in the front left tire. ** recommended replacing all four tires and performing additional services, which I agreed to. 01/26/25: I experienced difficulty starting the car, requiring multiple attempts. The issue worsened, and the car would not start at all after a few days, however, repeated attempts yielded success.02/03/25: I returned to CH and was told the battery needed replacing. The battery had been replaced at CH in 10/23, and it should have lasted longer. I was told that "batteries can fail at any time." 02/05/25: The starting issue persisted, and CH agreed to keep the car overnight for further observation.02/07/25: CH identified the issue: an incorrect bolt, installed during the January ******** was causing problems with the negative battery terminal. 02/14/25: Despite repairs, the starting issue continued. Further inspection revealed oil leakage near the engine, which was dripping onto the starter. 02/24/25: The "check tire pressure" light came on. Upon inspection, the front left, back left, and back right tires were overinflated to 36 psi (recommended pressure is 32 psi), and the front right tire was underinflated. I also discovered a valve stem leak on the front left tire.02/25/25: CH confirmed the front left tire valve stem was leaking and replaced it at no charge. However, upon returning home the "check tire pressure" light came on again due to a leak in the back right tire.Ive paid CH $3,150 for services, and made 14 trips to **, each taking 30 minutes. Additionally, I missed 3 days of work.Finally, around 02/20/25, I received an email from CH, which exposed 48 recipients' personal information by listing them in the "To" field instead of using "BCC." This led to a privacy breach when recipients inadvertently clicked "reply all."

  Business Response

  Date: 02/27/2025

  To whom it may concern,

  We are reviewing this complaint with the department managers and will be back in touch with a response. 

  Regards, 

  Curry Honda

  Customer Answer

  Date: 03/02/2025

   
  Complaint: 22988830
  
  I am rejecting this response because:

  I was reached out to by the business and was asked what could be done to repair the trust with the business. I let them know I would like all if not some of my money back. I was not given a clear answer on whether this was going to happen. I would like a clear response (yes/no) from the business on whether there will be a total or partial refund. Once a clear response is received this matter can be closed.
  
  Sincerely,
  
  ******* ****** Stata

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6th, I took my 2016 Honda Accord to Curry Honda for warning light diagnostics. Curry Honda informed me that the diagnostic code indicated a battery failure and that a battery replacement was necessary.During the service, I noticed that my rear camera was no longer functioning properly. The camera was working perfectly before I took my vehicle to Curry Honda, and it became apparent that the camera was damaged while the car was in their care. I requested an explanation from the dealership regarding this damage, but they have not taken responsibility for the rear camera issue.Additionally, I was never informed that my battery was still covered under warranty at the time of service. The dealership replaced my battery without disclosing this information and charged me the full price for the replacement. Had I been made aware of the existing warranty, I would not have agreed to pay for the new battery.

  Business Response

  Date: 01/17/2025

  Hello,

  We're very sorry to hear about your battery concerns and camera damage. We will get with those who were involved with this repair and see what took place and also pull what footage we have from our cameras. We will be back in touch with a resolution. 

  Regards, 

  Curry Honda

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I VISITED CURRY HONDA FOR A DIAGNOSTIC ON MY VEHICLE DUE TO A POWER LOSS ON 10/3/2024 PER *** **** HE STATED FUEL PUMP WAS LOSING PRESSURE AND ONCE IT WAS REPLACED I WOULDNT HAVE THIS POWER LOSS HOWEVER ONCE REPLACED I STILL HAD THIS POWER LOSS ISSUE (DRIVING ON HIGHWAYS AND ROADS CAR SLOWING DOWN AND WHEN ATTEMPTING TO HIT THE GAS NOTHING WOULD HAPPEN) I REACHED BACK OUT TO *** **** HE MADE AN APPOINTMENT TO COME BACK IN TO GET THE CAR CHECKED HOWEVER HE WAS NOT AVAILABLE ON 10/30/2024 **** ********** ASSITED I LEFT THE VEHICLE FOR A DAY AND THEY WERE UNABLE TO DUPLICATE THE EXPERIENCE I WAS HAVING BEFORE VEHICLE PICKUP I ASKED **** IF THEY COULD CHECK THE TRANSMISSION HE SAID THEY WOULD AND PER **** NO ISSUES WITH TRANSMISSION HOWEVER I DID GET A SECOND OPINION BECAUSE AT THIS POINT THE VEHICLE WAS NOT OPERATING CORRECTLY AND ITS A SAFETY ISSUE AND OF COURSE THE VEHICLE IS HAVING ISSUES WITH TRANSMISSION ITS NOT *********** WHY WAS I SOLD SOMETHING THAT DID NOT NEED TO BE REPLACED AND DID NOT FIX THE ISSUE AT THIS POINT I WAS A REFUND OF $1132.00 + TAXES I FELT LIED TO AND SOLD SOMETHING THAT WAS NOT NEEDED . THE TRANSMISSION WAS NEVER CHECKED AND WAS TOLD IT WAS, NO DOCUMENTATION PROVIDED , SEEMS LIKE THEY JUST KEPT MY VEHICLE AT SERVICE AND NOTHING WAS CHECKED.

  Business Response

  Date: 11/22/2024

  To whom it may concern,

  We have spoken to Ms. ********* at length about this unfortunate situation. We did get the vehicle back in after she stated it was still having an issue. Multiple technicians test drove and looked over the vehicle and were not able to duplicate the customer's concern. We offered to have Ms. ********* come in and test drive the vehicle with a shop ******* and demonstrate exactly what was going on with the car, but she declined. We've offered to look over the vehicle again at no charge and keep testing it, but we were now told that the vehicle has been sold. At this time, there is nothing else we can do without having the vehicle in-house to confirm an issue is happening. We have expressed our sincere apologies about this situation, but feel we offered everything we could to duplicate the problem and help the customer. We even paid for the customer to drive a rental car while we had her vehicle in the shop. 

  Thank you for your time looking into this matter. 

  Regards, 

  Curry Honda

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22572169
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *********,

   

  I was never asked to bring the vehicle back in i reached out to **** ********** to see if the service manager was in and he asked if there was any issue and i mentioned to him the issue with my vehicle was still on going and that's when he asked me to bring it back in but at that point i had already sold the vehicle its clearly a safety issue that i was driving and the vehicle was having a power loss issue i could of killed myself in this vehicle this is what you guys dont understand and on top of that i was sold a part that was NOT needed. and **** also mentioned he was the one who was driving the car and took it home with whos authorization he's not a mechanic he's an advisor. I want my refund for the fuel pump that was not needed to be changed out to 'resolve the issue'  

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the installation of aftermarket parts, which were falsely advertised as genuine auto parts by Curry Honda. The issues outlined below have raised significant safety concerns and have yet to be resolved satisfactorily.I had my vehicle repaired at Curry Honda, under the impression that it would be repaired with genuine auto parts as advertised. However, the vehicle soon malfunctioned, which I later learned was due to the installation of aftermarket parts and also human error, posing a serious safety risk.I returned the vehicle to the dealership, and they replaced the faulty parts. Unfortunately, they replaced them with yet another set of aftermarket parts and once again human error, which caused a second malfunction and further safety concerns.After a third visit, I discovered that aftermarket parts had again been installed, leading to another malfunction and increasing my concerns about the safety and reliability of the vehicle.I am deeply concerned by the repeated installation of aftermarket parts and human errors. Despite assurances from the dealership that the vehicle is fixed the parts they are placing on the vehicle are faulty. In an effort to correct the problem this will be their 4th attempt. These actions have compromised the safety of the vehicle and caused significant inconvenience and risk to me as the customer.I kindly request that this issue be investigated, and I would appreciate any assistance you can provide in resolving this matter. My desired resolution is for the dealership to install genuine parts and receive a full refund for the vehicle.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repaired by Curry ***** on May 4-7, 2024 after not starting. I had the vehicle towed as my regular service option was closed on the weekend. I paid $1,163 to have a starter replaced and $200 in towing. In late July the car would not start again. I had the car again towed to Apollon Automotive my normal service provider. My mechanic indicated that the starter was installed completely incorrectly resulting in the failure. I was told to have the warranty on the parts and labor honored I would have had to bring it to Curry. I had no idea when the car wouldnt start again that the issue would be with something I HAD JUST replaced and so I did not have it towed to Curry. Further, once the car was taken apart I could not have it moved. The mechanic attested : LABOR TO RUN ELECTRICAL TEST/ FIND ISSUES. WHO EVER WORKED ON CAR LAST TIME REPLACE RELAYS UNDER **** THAT WERE MISSING, ALSO IN THE WRONG PLACE.. MISSING RELAYS/***** AND ALSO INSTALLED IN WRONG SPOT. I had to pay for missing parts and labor to correct a poor installation plus a second tow. The mechanic commented he could not believe a Honda mechanic would do this. This makes the start $2,000 and I that is unacceptable. I would like at the very least to be reimbursed for the poor labor and additional cost to myself.