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Find a Location

Alpha Vitality, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAlpha Vitality, Inc.

    Furniture Stores
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/24/2020

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Massage Chair Max is a leading and professional heath appliance service
    provider in the world. We focus on  research and development,
    production, and marketing of massage products in the health industry,
    and service scope covers North America and Europe.

    Products & Services

    Massage Chairs, Zero Gravity Chairs

    Business Details

    Location of This Business
    5383 New Peachtree Rd Ste G, Chamblee, GA 30341-2844
    BBB File Opened:
    8/19/2020
    Years in Business:
    4
    Business Started:
    10/15/2019
    Business Incorporated:
    10/15/2019
    Accredited Since:
    8/24/2020
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Qiaofeng Fan, Owner
    • Ms. Ashley Wagner, Office Assistant
    • Ms. Kierston Franklin, Manager
    Contact Information

    Principal

    • Mr. Qiaofeng Fan, Owner

    Customer Contact

    • Ms. Kierston Franklin, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/25/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I purchased a massage chair from Alpha Vitality Solutions on October 16, 2022. ($3699) After receiving the item, while assembling I noticed it was defective. (The side panel is unable to stay in place) I reached out via email on the 19th to inform customer service of this. They responded the next day asking for my order number and photos, I replied with both and since then I have not heard back. I reached back out on October 21st asking for an update and I still have not received any response. The way the hardware was shipped was very concerning, the touch screen was wrapped in a dirty towel, all the screws were thrown together in one bag, no markings as to which s**** went where. I found two numbers associated with this company and each line is unavailable, an automated voice says that they are busy and the line keeps ringing. It's extremely frustrating how easily this company took the funds out of my account, but is now somehow unable to provide proper customer service.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Qing Z

    1 star

    01/26/2024

    This review only for the white glove service that I ordered alone with the massage chair. Im Very unhappy with white glove service. I paid $300 for the service. They knew how heavy the chair is. They have 1 person came try to have that move inside of the house. Pretty Much impossible. I have already talk to the company about the white glove service. Her response was I knew . We do it everyday day . But 1 person is not able to move that thing inside. Then when he finished . He wont leave. Because the company never paid the white glove service. He was expecting me to paid but he had no idea that I paid while I was making the purchase of the chair . And he wont leave my house until I paid him. But I have already paid for the service. So I called the company about 30 times while we all waiting for an answer. So I had to pay him again to leave the house . Because I still didnt get a call back or response from the company . This is unacceptable. I will not refer this business to anyone. . Everyone please read this before u making purchase. Will give another review after we try the chair . But so far its been disaster.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

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