ComplaintsforAtlanta Office Moving

• Initial Complaint

  12/13/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Moving company did not finish the job for which they were paid.

  

  Business response

  12/13/2021

  Tell us why here... The charges billed for and paid by client via credit card was for services provided on Monday, December 06, 2021 only.   We were requested to "break down" existing furniture to their simplest form.  Remove pedistal drawers, remove modesty panels, etc.  We sent a crew of 4 movers at 9:00 am on Monday, December 06, 2021 to accomplish this task.  Apparently our services were satisfactory as the client ordered and paid for lunch for the crew and at 6:42 pm on the same day, December 06, 2021 after receiving our invoice, the client asked if they could pay for the services rendered for that day by credit card (see attached).

  The only Estimated Cost I was originally asked to supply to the client prior to supplying services was for the disassembly of the furniture only. 

  I was then contacted by the client after my crew had completed the original task of the disassembly and had left the client's building, asking me to provide another cost analysis providing services to relocate the disassembled furniture to their storage location within their same building (see attached). ******************** never showed me or any of my employees where the actual storage was located.

  The client and I agreed that we would provide these services (relocate furniture to storage) on Wednesday, December 08, 2021 starting at 4:00 pm.  ******** and myself arrived at 3:50pm to the clients building and I texted ******************** upon arrival letting her know we were at the loading dock. I did not get any response from ********************.  ******** and I then proceeded up to the 26th floor after signing in with Building Security, where the furniture currently was housed.  I then texted ******************** advising her we were in the lobby of the 26th floor.  Still no response from ********************.

  About 5 minutes later ******************** arrived on the 26th Floor with a Building Security personnel.  As I was parked in the loading dock area in my company vehicle, ******************** informed me that I needed to move my vehicle immediately or they would have it towed. This tone of voice used by ******************** was extremely disrespectful. I explained to ******************** that the Security Personnel at the loading dock saw me park and didn't say anything about me having to move my vehicle.  I then explained that I would be more than happy to move my vehicle once she had shown my crew and I what she needed to have accomplished that evening.  She then told me in a disrespectful manner that she wouldn't speak with me until I moved my vehicle and then motioned to my crew that they should follow her into the office suite where the furniture was located.  A few words were exchanged between ******************** and myself when at that time she told me that I was fired.  She then wanted my crew to continue with the proposed work.

  I took the freight elevator down to the loading dock and called one of my employees on the phone.  As owner of my company when she told me that I was fired, she also fired my crew.  I told my employees to gather our equipment and come down to the dock area so we could reload our equipment back onto our truck and go back to our office / warehouse. 

  As far as wanting a reduced cost for our services stating that we did not finish the job for which they were paid.  We only charged for services that we supplied on Monday, December 06, 2021.  We did not **** for Wednesday, December 08,2021 as we were asked to leave.

  ******************** is now claiming that we did not provide the service she requested for Monday, December 06, 2021.  The employees of Commercial Relocation Specialists of Georgia, Inc. d/b/a Atlanta Office Moving did in fact disassemble all furniture that was designated to be disassembled, we labeled each individual piece and collected all hardware and secured the hardware into envelopes that we taped to the individual piece.  Now she claims that this was not what she wanted.  As you can see by the attachment, ******************** in an email on December 08, 2021 at 11;42am then stated herself that she should of shared the information to me earlier.  She is now sharing information 2 days after we provided the service.  Please note that ******************** never came back to the area we were working in disassembling the furniture on Monday, December 06, 2021 after the initial visit when we first arrived.  No instructions were given except that the items had to be disassembled with the hardware being secured to the individual piece.

  We find this to be an unfortunate occurrence however we provided our services as was directed on Monday, December 06, 2021 and billed accordingly ONLY for Monday, December O6, 2021 

  ***************************

  Commercial Relocation Specialists of Georgia, Inc. d/b/a Atlanta Office Moving.

  ************

  Customer response

  12/17/2021

   
  Complaint: 16346888
  
  I am rejecting this response because:

  SEE UPLOADED DOCUMENT
  
  Sincerely,
  
  *******************************

  

  Business response

  01/24/2022

  I have since spoken to my crew members and they assured me that all hardware was removed and attached to the unit of which it came from.  We were not requested prior to providing service that the client required plastic bags for the removed hardware.  I was notified of this requirement at 11:42am on December 8, 2021 (we provided our deinstallation services the morning of December 06, 2021) as ******************** started the email with "should have shared this with you earlier".  This was 2 days after my crew was onsite and provided the disassembly process.  There were parts of the furniture already disassembled (by others) that were leaning against the wall behind the lockers that we did not touch and left behind the lockers.  Possibly those pieces still had hardware still attached. Again, as I just stated, these were disassembled by someone else, not our crews.

  Each piece that we disassembled had one of our move labels attached with a corresponding number written on it so that the individual pieces could be easily matched up with other pieces that would complete the unit when reinstalled.

  We usually do not use plastic bags for hardware.  Our standard operation process is to secure removed hardware in envelopes that are taped either in the drawers or onto the piece of furniture itself.  Unfortunately we did run out of the envelopes, so my crews used stretch wrap to secure the small amount of remaining pieces of hardware.   After receiving ************************ email on the 8th, I did go and purchase plastic bags that I had intended to switch out the hardware at the time of movement of the assets on December 08, 2021 at 4:00pm.

  On December 06, 2021 at 5:57pm, after my crew had left the clients premises, an invoice was emailed to ******************** for services provided that day.  At 6:42pm ******************** replied asking if she could pay the amount online.  No complaints were mentioned or filed at that time.  Might I also add that after the initial meeting at the beginning of the work day on December 06, 2021 ******************** met with my crew and myself to get us started.  My crew informed me at the end of the day that at no time did ******************** or anyone else from her organization come to the suite where we were working at to check in or to be available to answer any questions.

  On December 07, 2021 at 12:43pm ******************** emailed me requesting a written quote to relocate the disassembled assets to their storage facility within their building and asked if Wednesday, December 08, 2021 at 5:00pm was still available with our schedule to provide services to relocate these items.  Again, no mention of any type of dissatisfaction of our services provided on that Monday, December 06, 2021.

  Please note that at no time did I state or imply to ******************** that i would be on site to supervise the crew on Monday, December 06, 2021.  I'm not real sure why she would state that I was supposed to be there.  I was there to get my crew started as I do on all our projects but I do not stay onsite.

  It is true that I have been servicing the tenants of the *************************************** for many, many years and let it be known that I have never had a problem with building management or the tenants that I've been contracted by (nor have my crews).  I have parked previously at the loading dock in the past for very short periods of time, to drop off materials, to get crews started, etc. and have never had an altercation with property management.  I know that if I am going to be there for any extended length of time that I park in one of the Visitors spots in the parking decks.  As all should be aware upon entering the building from the loading dock area one must check in with Security that is stationed at the loading dock.  We did so that afternoon of December 08, 2021 and when I mentioned to security that I would only be there a short time to get my crew on the correct floor and started and then I would be leaving, she (Security) did not state that I needed to move my vehicle.  I was under the impression that everything was good as it always has been in the past.

  Again, I reiterate I did not walk off the job on December 08, 2021.  I was told by ******************** that I was fired and to please leave the premises as I promptly did.  As owner of the company, when you fire me it should be understood that you are firing my company as well.  My crew gathered up our equipment and left.  

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