Business ProfileforUbique Group

I submitted an order in the amount of $1,148.75 on 2/17/24, but then realized the chairs were too wide for the space. I called the next day to cancel the order, but was told it had "already been processed" and that they could not cancel the order. I was informed that I should refuse the shipment when the third-party delivery company calls to confirm the delivery date and time. At this point, I knew that I was going to be out of the $199.00 shipping fee that the Ubique Group charged for shipping. I am attaching an email that verifies that the shipment did not get shipped until February 21, 2024, even though I was told the order could not be cancelled on the 19th. According to my phone records, I placed an outgoing call to **************** on February 19, 2024 at 10:44 am, and spent a total of 54 minutes on the phone trying to resolve the matter at this point, but was told nothing could be done about it. My refunded amount was initially $302.88, which means Biz Chairs kept $845.87 of an order that I did not want, tried to cancel, and did not receive. After multiple phone calls, I received a total refund amount of $506.93, which meant Biz Chairs has kept $641.82 of the order. My formal complaint is regarding a) business policies that disallow cancellation of an unwanted order within a reasonable amount of time, b) business policies that would find in acceptable and fair business practice to keep $845.87 for an order not received, and c) business practices that do not make clear these policies before placing an order.I am contacting the Better Business Bureau to call attention to these unfair and unethical business policies and practices. I believe a formal investigation should be launched against this company, and I believe that other consumers should be warned against, or at least clearly advised about their policies and what they entail when trying to cancel an unwanted order. I have since read many reviews of other customers who have similar complaints.