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Complaint Details
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Initial Complaint
09/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction 9/13/2023 Before I advise the tow truck driver where to deliver the car, cost of the job was confirmed with the driver. So I decided to take the car to the business location. Once I got to the business location to pick up my car, I was given a different price and held my car as a hostage, if I didnt pay. I tried to explain to the employee who worked at the front reception/cashier, refused to honor what I was informed by the driver. I am assuming this is one of the reason why they only accept cash. Not allowing customers to have an opportunity to dispute the charge for incorrect information. Company pricing is $125 for pick up and delivery. Company had to make 1 pit stop should be additional $62.50 based on their rates but instead they charged $300.Also they give paper receipt, which makes me believe, they are not reporting and filing taxes properly. Business this big should be paying their fair share of taxes.
Business response
10/16/2023
GOOD MORNING,
MY NAME IS *************************** WITH WILLARD WRECKER SERVICE MANAGEMENT TEAM.
WILLARD WRECKER SERVICE WOULD LIKE TO DISCUSS THIS CONCERN WITH ************* FOR MORE DETAILS AND DETERMINE HOW THIS SHOULD BE HANDLED IN PROFESSIONAL MANNER . WE ALSO WANT TO COUNSEL THE EMPLOYEE IN POSITIVE MANNER TO INSURE THIS DOES NOT HAPPEN IN THE FUTURE.
PLEASE CONTACT *************************** AT ************
Initial Complaint
12/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I called the tow lot early in the morning and the guy in the phone ran the vin i gave him, he said if i came to the lot before 8, then ill just pay 300, when i did what i asked, the other people in the lot said 440 and didnt recall what i was talking about, despite them responding to me early in the morning at 12am-1am. Then after i was forced to pay 440 to release the car, one of the employees that denied the fact another ***** in the line said 300, asked if i was ready for xmas after i just gave him almost all my money to get my car back, and in a sarcastic tone.Business response
04/07/2022
I am sorry for any misunderstanding which may have occurred between this customer and my company. First and foremost, we have no way of "running" an individual's vin. Such a service can only be done by the police or tag office. Next, I feel it may have been a misunderstanding of the breakdown of services and payment, which would total the $440.00. We take pride in our customer ********************** and if an employee asked if an individual was ready for Christmas it was genuine. It is never a pleasant situation when having your personal vehicle impounded, especially during the holidays.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.