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Review from Vickie C
1 star12/21/2023
This is the email I sent to the Finance Manager ****************** this morning, after leaving several messages and sending other emails.This is getting ridiculous on your part for not getting the ************* protection plan cancelled. I have NOT received a phone call or email concerning these issues. I expect this to resolved today. I have called the bank that this was financed at, and they have told me these charges have NOT been cancelled. This dealership expresses its great customer service, but that does not seem to be true. My next call will be to the General Manager *********************. Also, the service ******* has yet to get back to his asst. ******* ***** about my issue with the tires on this vehicle. I was told they were NEW, but they are not, after taking the car to my tire shop, they told me the tires were at least 2 years old and I would be lucky if I got 2 years out of them. I am having this vehicle refinanced at a much lower interest rate, which when I bought the car in November of this year, I let them know that, and ***** told me oh that will not be a probably we will just call the bank and have the charges refunded. I cannot proceed with the other financing until they have cancelled those charges. On that note, when looking over the paperwork that I had to have them email to me they did not even mention the $1899.00 charge for the vehicle protection. At this point, I am so frustrated with this dealership, and I have only had the car one month and 3 days.Review from Dustin J
1 star08/18/2023
Rating Title:SHADY AND UNETHICAL BUSINESS PRACTICES I HAVE MAJOR CONCERNS ABOUT THIS TOYOTA LOCATION IN GEORGIA. I leased a Camry from Toyota in 2020 and had a pretty good experience. As my lease term was ending this year (2023), I began getting calls to turn my vehicle in early. I started talking with a salesperson at Autonation Toyota near the Mall of Georgia. He was very helpful in trying to locate the car that I wanted and told me that I would be able to lock in a similar monthly payment. My credit is stellar. I am often out of town for work so we corresponded a lot via phone. He would send me cars that were on the lot or let me know about cars that would be arriving. I was told about a car arriving on a Friday and it was exactly what I wanted. So I booked the earliest appointment I could get that Friday and traveled back to Georgia. The salesperson let me know that Thursday that the car was gone. So I go to the dealership to figure out what is next for me and as Im seeking to find a new vehicle, I realize a shift. The language went from you will be able to have a similar monthly payment to market prices are high and if you want a lower monthly payment, you will have to make a down payment. This was not communicated to me on the front end and I could tell the salesperson was uncomfortable with this. There seemed to be tension between him and his superiors. I was then told that if I wanted a vehicle with no down payment, they could only work with at least $500 a month. Just to give you some perspective, my last note was in the 300s. Everything kept coming back to the down payment and I felt the impression as a customer that if I didnt make a down payment, they would not work with me. I didnt make down payments and felt uncomfortable being pressured about it. I want to spread this message so no one else has to deal with this type of immoral and unethical treatment again.Review from Michael R
1 star07/27/2023
On May 10, 2023, I purchased a 2014 ********** Passat (Silver) VIN # ***************** with ******* miles for my 16 yr old son. It had sticker price $7,293 after adding tax, title and other misc. fees the total was $8,667.74 which my wife and I paid cash been saving for over an year. On May 11, 2023, not less than 24 hrs. and 90 miles of driving this vehicle the *** light come on. Per ***************** (Service Mgr), we dont have as much experience working on VW but we will attempt to fix (red flag). On July 11, 2023 the *** light came back on, as well as the check engine light! If you notice from the dates we have only had this vehicle for approximately 2 months and have driven it ***** miles. I had the code pulled and the code is P0341 (Camshaft Position Sensor). I took it back to AutoNation Toyota on July 12, 2023 and ***** said were going to have AutoNation ********** look at it. Im wondering why he didn't send it to ********** to begin with. On Saturday, July 22, 2023, an entire week later ***** sends me a text message saying according to VW your car was 4 qts low and burning oil internally and they are recommending a NEW ENGINE! I drove directly to AutoNation Toyota @ 12noon to speak to the used car sales manager (*****) who said sorry but the best I can do is put you in another vehicle and give you $5,000 as a trade-in for your VW Passat in which we just paid over $8,600 in CASH meaning we are out over $3,600 not including the brand-new tires ($1,000) I purchased. The VW technician suggested going next door to CarMax to see if they would offer you the same ($5K or more) since the check engine light was off. I drove the vehicle over to CarMax to get an appraisal and came to find out the previous owner attempted to get an appraisal approximately year ago and apparently, they had the same mechanical issues then according to the CarMax sales person and only offering me ONLY $1,500 now.I will never ever purchase another vehicle from AutoNation Toyota Mall of GAReview from Christopher R
1 star05/12/2023
The salesperson ***** sold me a car, said they wanted to do some additional work on the vehicle. I warned him with my wife present I was buying this car with those tires. They wer Michelin LXTs worth $1,300. Three days later they said my car was ready and I find they stole my tires. Replaced them with ****** worth about $400. ***** lied said no the tires werent changed, then tried to give me some trash tires, it wasnt until three managers ******************, and ****** showed me the tires. Then said I cant have them, and to get off the property. These people have the ethical standards of a crackhead. Who does business like that? My wife was a witness, and I warned they are going to take the tires. Three times I told *****. DONT TAKE MY TIRES! They literally showed them to me after many lies. Then said I couldnt have them.
AutoNation Toyota Mall of Georgia Response
05/13/2023
Friday 5/12/2023 5:41pm call received from *********************************. Transferred to ***************** (Sales Manager)***************** Thoroughly explained to the customer that tires did not meet minimum requirements, so they had to be replaced. Customer claimed that he is ASE certified and insisted that the tires met minimum requirements to sell the vehicle. **** asked how he could be certain without professional equipment? ******** claimed that his years of experience qualifies him to make a visual assessment of tread wear. **** informed him that our inspection required ** to replace the tires for safety reasons. Then customer insisted the agreement for him to purchase the vehicle required ANTMOG to keep the original tires on the vehicle regardless of inspection results. **** informed him that we could have accommodated his request had the proper channels been used but they were not. First, he said that the salesperson made that agreement. After **** informed him that the salesperson does not have the authority to approve that agreement, he altered the statement that management made that agreement. **** told him that management was completely unaware of his request and apologized to him that the salesperson did not relay the request to management. He then insisted that the agreement was made with management because management also signed the agreement, **** asked to see the signed agreement and identify where the agreement was documented by management. He asked **** not to interrupt him and become verbally abusive and aggressive. He then accused ANTMOG of robbing him. **** offered the customer to bring the vehicle back for a full refund. He refused and asked to speak to ***** supervisor. **** forwarded customer information to General Manager. Friday 5/12/2023 6:12pm General Manager called him back upon his request. After the phone conversation General Manager located the tires that were scheduled for disposal. General Manager had the tires set aside for him to pick up. General Manager then called customer to come pick up original tires.Friday 5/12/2023 6:30 pm - Customer returned to the dealership to pick up the original tires before reconditioning as agreed upon by General Manager. Tires were already Plastic wrapped & pick-up ready for the customer. After seeing tires wrapped Customer accused General Manager of bait and switching the tires and attacked verbally the Pre-Owned Vehicles Manager - General Manager then Asked the customer to leave the dealership due to his inappropriate behavior.Saturday 5/13 9:30 AM General Sales Manager ******************* Invited the customer back to the showroom and returned the old tires (initially removed for not meeting the Safety Specs) Customer Expressed he was satisfied with the resolution.Review from Barb Gouinlock
1 star07/29/2021
I have called both the Service area and The Manager. No one will return 1 of my 8 calls. They hide behind voicemail. All I need is a report to Carfax from them. My complaint doesn't even involve money, and they still won't call. I'll never recommend to others.AutoNation Toyota Mall of Georgia Response
08/02/2021
Dear **** - Please contact me directly at *********@AUTONATION.COM and I will be more than happy to assist - until we connect Please accept our sincere apologies - Younes ******** / General Manager
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