Business ProfileforPhoenix Parking Solutions

I am writing to file a formal complaint against Phoenix Parking Solutions following an incident that occurred today at my residence, Apartment in Osprey, which utilizes their parking management services.As a resident, I am obligated to pay a monthly parking fee of $35. Despite this, my vehicle was unfairly booted today because I inadvertently failed to write my license plate number on the ********************** placard. This oversight occurred due to the absence of a pen in my car, but the placard was clearly visible.When I discovered my car had been booted, I reached out to Phoenix Parking Solutions, hoping for understanding and leniency given my status as a resident and the visible parking placard. However, my appeal was met with a lack of empathy. The company enforces a policy that charges $75 per day for boot removal and prohibits disputing the charge until after payment. This practice seems not only unfair but also borders on extortion.The rigid enforcement of this policy, especially given the circumstances, reflects poor customer service and a lack of consideration for residents who depend on their services. As a paying customer, I find this treatment unacceptable.Therefore, I seek the intervention of the Better Business Bureau. I request that Phoenix Parking Solutions be advised to reevaluate their policies and customer interaction, especially in instances where there is evident proof of residency and no malicious intent. Additionally, I am asking for a full refund of the $75 boot removal fee.I appreciate your attention to this matter and eagerly await a resolution.