ComplaintsforMobile Space Sales & Rental
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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have purchased a car trailer from the business MOBILE SPACE Sales and Rental, LLC. The dealer promised in phone that after making a deposit , it will be delivered from factory to their dealership in 4-6 week. The deposit of $250 was made on ********** After 6 week I called the business they did not have that trailer for me . They called me after 8 weeks and at that time I no longer need it . And I was asking for a full refund because it took too much time , more than the dealer promised. The deal refused to refund me.Business response
12/21/2021
Business Response /* (1000, 8, 2021/10/04) */ ******************************************************************************************************************** on ***** a $250 non-refundable deposit was received from the customer for the purchase of a 36' car hauler trailer. All our paperwork shows the customer was quoted a 6-8 week build time due to this being a special build and not the normal 34' We can not control unfortunate events in the supply chain at this time but the trailer did arrive at our dealership within 7 weeks as promised. On ***** we called the customer to inform him that his trailer was ready for pickup. He stated he would call back the next day to schedule a pick up date. on ***** we had not heard from the customer so we called and left him a message. On ***** we called to leave him another message and on ***** we called to leave him another message. He never returned our call to state that he was wanting to cancel his order due to it not arriving in time, even though it did arrive in the 6-8 weeks promised. He does still have a $250 credit at our company and he can use the credit on a future purchase at our company if his credit card company has not already refunded the money to him due to the credit card dispute he filed stating this was fraud when it wasn't. he made the purchase and on the invoice he sent to BBB it shows that deposits are non-refundable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.