ComplaintsforRoofCrafters Roofing LLC

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 25, 2018, I entered into a contract with Roofcrafters Roofing to install *** ********** ** ******** ********, color Shakewood on the main house on my property located at **** ****** ****** ** ********* *******. In August 2023 I hired a contractor to repair the fascia boards around my house and was told that the reason my fascia boards are rotting was because the roof was installed incorrectly, the roof does not have an overhang to protect the fascia boards. I called Roofcrafters and asked for someone to come out and inspect the roof. A gentlemen named ***** ******* came out and agreed that the roof should have an overhang and asked the contractor to make a list of materials he use to make the repairs and labor cost. A couple of weeks went by, so I called *** ******* and he did a complete flip and said that nothing was wrong with the roof and it's ok for the roof to be installed that way. All I want is for Roofcrafters to repair the roof with an overhang, because if the roof is not repaired my newly installed fascia boards will be damaged.

  

  Business response

  10/20/2023

  Hello,

  **** ****** roof is warrantied under ***. She spoke with a new associate when she called our office and she should have been directed to call *** to make a claim. The paperwork that she submitted to the BBB states her warranty is with *** and has her warranty number listed on it. She can simply call ***, give that warranty number and they will start a new claim for her and have someone inspect the roof. 

  Customer response

  10/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ****

   

• Initial Complaint

  02/06/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  sign agreement on a complete roof paid in full. first and last day completion problem with roof coming up came out put more glue on it and also missing plywood under some of the roof but nick the worker say enough roofing paper over the hole will take care of it. also they say when it get hot weather roof will stay down.. now waiting on the hot days. the after that text me a change order for more money the say they purchase that day the roof install. no one speak to me nor gave me a receipt text me the bill owe more money change order. i disagree. then they brought the price down owe 500 i diagree..nick the worker email me another contract in january to sign i refuse..roof completed December 22 and 23 taken pictures of bad roof dec 26 sent to roof crafter worker name nick. they say have receipt have not received nothing. ask to talk to owner office refuse to give message. say that not possible., company refuse to give recept i auto pay out of my bank account. finally gave me a bill not paid in full. on last day company taken away lost of material gave me one bundle in case i need it later .company may have buy more material but for another job for me to pay for it. company say now going to put a lein on my house the order come from the estimator to issue to change additional money. the worker taken a lot of supplies back with them mention no extra material buy for my house i give this company a 1 plus in poor rooting

  

  Business response

  02/06/2023

  Customer owes money for additional wood rot that had to be replaced due to poor condition of the decking by leaking of old roof over a long period of time. This was communicated to the client. We can not roof over rotten wood. We reduced the amount slightly to help the client out and to resolve the issue. Client will receive copy of warranty paperwork when the invoice has been paid in full. If we are not paid in full, we will have to file a lien and lawsuit to recuperate our expenses to put this clients roof on according to local building codes. Building codes must be followed to stay compliant with the law and pass inspections by the county. All of this has been explained to the client. 

  Customer response

  02/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *******

   

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Roof crafters to complete a job at our church. We had a leak in the church soon after the roof was put on In March 2016 and July 2016 they were call out for several leaks in the church, which they said they found the problem. They were called again for several more leaks and said they could do a water test, which did not fix the problem. I call **** several time after that to have the roof repaired in February 2017, January 2018, February 2018 and several other times after that I spoke to others in 2020 to 2022. The supposed repair wasn't completed. Meanwhile its leaking in the interim. We still have water leaking into the church and it is getting worse. They are now telling me they that we don't have the 15 year craftmanship warranty and a GAF Lifetime Warranty that was told to me by **** when they put the roof on the church. We don't feel like we should have to pay for their bad work and supposed repair since they have done absolutely nothing to remedy the problem for which we hired them to do. They just took over $15,000 and ran hiding behind a GA address. They are the worst of the worst. We went to a Lawyer to see if we can get them to repair the leaks. Please help.

  

  Business response

  12/19/2022

  Please be aware this matter is under litigation and both parties have attorneys. 

  The client was helped under their warranty, just as they stated. However, they have been told multiple times upon our inspection- as they stated, we went out several times, the building has not been well maintained and they have a lot of wood rot around the whole perimeter. The building is seeing water intrusion from these areas. This has nothing to do with the roof. We have offered to quote them to do wood replacement but they want it done for free, which is not something we can do. We were not able to come to an agreement, so we will let the courts decide. 

  Customer response

  12/21/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:  Our building is well maintained. The Leaks started right after the roof was put on.  You should not have to call a company back 3 to 4 months after they put on a roof, if they did what they said they would.

  Regards,

  ******* *****

  

  Business response

  12/21/2022

  As stated in my previous response, the client has been advised several times that the damage and wood rot need to be replaced. The warranty she is referring to is a lifetime material warranty, for material defects. iI does not include labor costs, damage to the shingles from weather, projectiles, trees, etc. nor does it cover components of the building that are not the roof. I have a file of pictures I can send showing all of the wood rot  and a few small areas of shingle damage from a bullet lodged into it and what appears to be from a tree that has been removed. bThe picture file will not go through the portal due to the size of the file. Please advise an alternate method to send. The client has hired an attorney, who has been in touch with our attorney for a few months now. They have tried to help her understand these facts so that she can make the necessary repairs that are not covered under warranty. 

• Initial Complaint

  10/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Roof crafters to complete a job within 3 weeks. I had a leak in the corner of my sunroom which they said they found the problem. The time frame was what they told me it would take to complete repair. This was in July. The supposed repair wasn't complete until 10/4/21. Meanwhile its leaking in the interim. 1 day after job completion I still have the same amount of water leaking into my sunroom in the exact same manner then prior to their repair. They are now harassing me telling me they will put a lien on my property because I haven't paid them. The leak was not remedied and they are now telling me that it must be from a leaky door and that I'll have to hire a carpenter. I'm being threatened to have a lien on my house meanwhile my house still has the water penetrating. I don't feel like I should have to pay for their misdiagnosis and supposed repair since it has done absolutely done nothing to remedy the problem for which I hired them to repair. Please help.

  

  Business response

  11/08/2021

  To whom it may concern: 

  This letter is to address the complaint that was issued on 10/14/21, ID# ********. The leak was repaired, and the customer invoice was adjusted. Customer should be satisfied with result. Sincere thanks

  ****** ** son ROOFCRAFTERS Managing Member 877-676-6373

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩