ComplaintsforThe Antenna Farm

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 11th, 2023 I, acting as an agent of Union County, ****** placed an online order for several vehicle antennas with the Antenna Farm. I received confirmation of the order via email, with an order number of ******. I never received the ordered items, or an explanation for the delay, and on the website the order still shows as "confirmed". I have contacted the company several times with extended hold times with no answer, leaving voicemails, and sending multiple emails attempting to learn as to why the order has not shipped. I have not received any response. If the order cannot be fulfilled I will need to cancel the order, as the vehicle the antennas are intended for needs to be placed in service.

  Customer response

  10/13/2023

  Hello,

  Im emailing in reference to complaint ID 20714858. After filling my complaint with the BBB I was contacted by the business with the information that they had cancelled my order without notice. They appear to have not billed/refunded the order to the credit card, so this information with suffice to resolve my complaint.

  Thank you,

  *****************

  Emergency ******************************identifyelement="447">

  Union *****************************identifyelement="451">

  1106 *****.

  La Grande, ** 97850

  ************

  union-county.org

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought an antenna for my, but bought the wrong one and sent it back for exchange and they have not done that, so I sent them another email to refund my money $62.90. I call them multiple times and no one answered I emailed them multiple times and are not consistent on responding to my emails.I called my credit card to dispute the charge. I just want my money back.

  Business response

  08/15/2023

  If the customer truly returned something he or she should have a tracking #
  
  

  *************************, W7VLG The Antenna Farm ************ www.theantennafarm.com

  Customer response

  08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered coax cable and connectors from Antenna Farm Aug 18/21 for ****** USD. I was told at the time of purchase there would be delays in receiving the cable. I called may times for an update on my order and was told the same thing. Finally in Aug/22 I called again, this time asking for and was promised a refund. To date that has not happened. I have called a total of three times asking for a refund. The last time I called was Dec 08/22. Again I was promised a refund and a callback, which never happened. The person I spoke to said he would handle this personally. It would appear Antenna Farm is ok with taking peoples money and providing nothing for it.Order numbers ******, ******

  Business response

  04/05/2023

  Yes a check has been mailed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩