ComplaintsforBlack Vegan Shop
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
no response from email ******************************** But they keep sending messages about buying more product need refund for item I did not receive Tongkat *** they sent 1 bottle black seed oil they sent me two bottle of sea **** no Tongkat *** I haven't used none of the product yet just in case I need to send it all back but I do need my refund.they have very poor customer serviceInitial Complaint
12/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed a order on sept 19th paid in full total amount ******. Still havent received my order from this company requested a full refund numerous times via email and have ignored my request.Initial Complaint
12/14/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
October 27, 2023, I place an order through Black Vegan Shop. I placed an order for 6 items, I only received 5. I've been emailing them for the past month attempting to get this resolved. They'll send an email telling me to take a picture of the receipt (which I did) and a few days later they'll say that they are going to send the item from their warehouse or that I should receive the item shortly. When I don't receive the item, I'll repeat the process of reaching out to them and they'll have me send a picture of the receipt again and tell me that they'll ship the product to me. This has happened 3 or 4 times. They are literally giving me the runaround. I have all the emails from them. The item I am missing is the Black Maca Root. I've attached screenshots below.Initial Complaint
09/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased two items on February 24, 2023 for a parasite detox and mullein leaf capsules and paid $42.99. Only the parasite detox was received and on their app, it shows the mullein leaf capsules are still preparing for shipping. The tracking number received for the parasite detox was **********************, but again nothing for the mullein leaf capsules. I have been emailing back and forth with them bc their website doesnt have a phone number, only an email asking for a refund but now theyre ghosting me. At first they kept trying to say that they didnt have the item in stock, but their website clearly shows it is available. Then I kept trying to ask for a refund and they completely disregarded my request. I have the whole email trail from them and me asking for the refund of $16, but for whatever reason, they refuse to refund it. I paid for an item in February and never received it as of now. I am attaching screen shots of what their app says as of todays date and you will see the mullein leaf pills never even shipped. All I want at this point is my money back, even if it is only $16.Here is a breakdown of the items:$26.99 for the parasite detox that I did receive $16.99 for the mullein leaf pills I never receivedInitial Complaint
06/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered mullien and other supplements. I received everything except the mullien. They are saying I never ordered with them now. Before they were sending it constantly.Initial Complaint
03/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased two items and one of the two appeared to offer the same type of results so I returned the item following their procedures and I was told I would be refunded. I have yet to receive my money and they are charging a restock fee for an unopened item which is absolutely ridiculous.Initial Complaint
03/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made 3 different purchases on their website on different occasion the first 2 orders I had no issues but on the third order made on 27NOV22 "ORDER #******" I spent $91.65 on 6 product and I only received 5 items. The item I'm missing is CARALLUMA FIMBRIATA CAPSULES 240 capsules. It still said Partial Shipment. When you look at the screen shot of my order all of them have tracking # except the one Im missing. I emailed ********************************************************************* and inform them of my missing item. The asked to send them a pic of the order I purchased and the packing slip. I no longer had the packing slip so I sent what I had. Below was their response via email after."Hello there,Thank you for your email. Your patience is appreciated during this time. Please provide a photo of your packing slip and the items you have received. Once received we will ship out the missing/ remainder of the order within 48 hours. You will receive a tracking number within this time frame.Regards,Black Vegan Shop" After picture was sent they replied with "thanks for the clarification". But never shipped out missing item. I've sent to follow up emails with no response.Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
LEFT OFF MY APARTMENT NUMBER AND THEN IT WENT BACK TO ****** THERE POST OFFICE AND NOW THEY WANT ANSWER ARE LET ME KNOW ANYTHING I'M BLOCK FOR EMAILSInitial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a product that cost $29.99 from Black Vegan Shop on 8/22. I noticed after 2-3 weeks it was never shipped. I asked for a refund and contacted the company 4 times. I also contacted them on social media but has not received a response. The product still has not been shipped. I notice based on reviews from the BBB, this is a normal practice of Black Vegan Shop. Many have reported on this business being a scam. I would like my refund immediately. I hope BBB is working towards stopping Black Vegan Shop from being able to scam.Initial Complaint
09/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 8/15/2022 I placed an order on Black Vegan Shop.com (order number ******). I was charged $86 and never received my order. I have emailed blackvegancustomerservicesupport.gmail.com several times. The last email I received from them on September 6, 2022 Black Vegan stated they would check with the warehouse and my order stopped tracking after 2 days. I am concerned this is not a valid company and I do not want other consumers to have money stolen from them as I did. There is no physical address on blackveganshop.com, only a *************************************************************************** also they company ****** on the website that once a consumer places an order, the consumer cannot have their money returned even if the order had not been sent. I need a return, explanation, and/or refund. I also need Black Vegan Shop to have a physical address so consumers can know where we are purchasing from and even in this is an actual company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
5 complaints closed in the last 12 months.