ComplaintsforFerguson Enterprises, Inc.
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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Overall an awful experience at Ferguson’s ** *** ******* ********. It started with arriving for an appointment in August to look at appliances. I was given Matt who had minimal experience with them and was unable to give any useful info. Fast forward to receiving a dryer that Ferguson’s converted from natural gas to liquid propane and it sounds like a blowtorch and that it will explode. Chris, the manager said he would send an installer over things and make sure it was installed correctly. The gentleman that arrived stated that he didn’t know much about gas dryers and primarily works with electric and that he has only done 3 gas ones. I was also told that they spoke with ** directly who told them it was a normal to sound like a blowtorch, however when I called ** they said there was no record of anyone accessing my account that day for information. The gentleman that came said he ******d the problem and it’s normal. There are multiple reasons for a loud dryer on ****** so not sure how he 100% came to that conclusion based off of one ****** thread. I spoke with manager Chris about this who tried to again put this situation on me to correct. He was rude over the phone. Ultimately, he agreed to take back the defective one and refund me but refused to bring an electric one. This store needs help, they’re a mess. I don’t know if it’s short staffing or incompetence but they should at least be helpful and accountable. I would like contact by the corporate office.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.