ComplaintsforRiverside Heating & Air Conditioning, LLC
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Complaint Details
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Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid Riverside AC and heating in full in the amount of $12,100 back in June of 2021 for the installation of two new ac units and heater. Only one heater was needed. I was told that the job took longer than they anticipated and that they would be back the following week to finish the job(finish capping off old vents, connect the new gas pack for the heater, and fix a hole that was cut too large for one downstairs register.). I waited a month and nobody came by. I called after 4 weeks and was told they thought the job was complete. They told over numerous conversations that they would schedule coming to finish the job but never actually set a date. I've called their office about 8 times now and have had no shows to finish the work. I've told the office I'm at a complete loss as to what to do. They apologize but never seem to act on anything. I decided today to file a complaint because I had another no show and the worker didn't answer his phone as usual.Business response
12/07/2021
Business Response /* (1000, 8, 2021/09/28) */ We do apologize for this incident as the customer was contacting one of our installers directly. I being the owner was never informed of any issues involving incomplete work until it was at a point of this complaint. The installer was insuring everyone that all work was scheduled directly with the customer and there were no issues which apparently was not the case. This installer as been reprimanded for his actions which involved not scheduling this work in a timely manner and not keeping all parties up to date on completing the installation. Again as the owner of the company I do apologize for any lack of communication from the installer and have since changed any polices reflecting this type of customer to installer direct communication.
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Contact Information
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 4:00 PM |
SuSunday | 8:00 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.