Business ProfileforPlunkett Heating & Air Conditioning

I had a Heat Pump and air handler installed in August 2022. The installation was far less than professional or acceptable. They didn't know what they were doing or just didn't care. After the installation, I went to check on the air filters and you couldn't even get them out of the unit; one was screwed into the unit and the other one was trapped behind the wiring. I called Henry E**** and complained about it and he said to send him pictures which I did. Nothing happened. When they came to check the installation at the one month inspection *****-22) I showed the technician the issue and he said he would have done it differently. He took pictures and said he would give them to Henry ****** Nothing happened again. At the annual inspection (*****23) the technician had to tear the one filter out of the unit and fold the other filter to get it out. He said he told the installer that he would do it differently when they installed it. He said he would tell Henry E**** again. I called Henry E**** while the technician was there and told him what he had to go through to replace the filters and Henry asked me to take pictures again and send them to him, Still nothing happened again. I called Henry E**** ****23 and left a message and no reply.